I just got off the phone to confirm my installation in my new home for Sat. Dec. 1st. When I called a week ago (11/17) I talked to 4 different people about my needs if I cancelled my DirecTV contract and gave you all another chance for my television needs. All 4 people quoted me different prices. The last Charter rep I talked to was Tanya, employee ID 41587. She swore/ promised me that for $109.97 (plus tax = $114,97) I would be getting 30 MB internet, 2 DVRs, HBO/CIN/SHOW free for a year, and every
- let me state this clearly so you understand
HD channel that Charter offers. We went through the list of channels that were important to me and she promised me that the channels would be included. She stated that a year from now my package would increase to $144.97 (plus tax =$152.94) and that rate would be locked in moving forward. Today (11/24) I called to confirm the details to find out that what I was promised is not what I going to get with the package offered. I was told that in order to get the additional channels I have to fork over another $10 per month (apparently for Tier 2 (?)) so that my bill would be $119.97 before taxes and that next year my bill would be $159.97 before taxes.
You have no idea how ticked off I am. I hate to be promised something that is not not being delivered with out forking over extra cash I really can't afford to spend. Why, why, why can't your support reps get their stories straight so I don't get the run around and end up being lied to and charged more for channels that I can get for a lesser price if I stick with DirecTV? Please convince me that I should not cancel my order and tell DirecTV not to cancel my services? I am already having to pay them $200 to cancel my contract to give you all another chance. This experience is leaving a very terrible taste in my mouth. In my line of work if I treated my customers this way I would be out of a job. If I promise one my customers something I go out of my way to fulfill that commitment - why can't Charter? . I really would like some answers, you reputation is already tainted, why pile on to it?Edited by kcaskey68 - 11/24/12 at 1:00pm