AVS › AVS Forum › HDTV › HDTV Programming › Charter HDTV
New Posts  All Forums:Forum Nav:

Charter HDTV - Page 106

post #3151 of 3297
Quote:
Originally Posted by sheshechic View Post

Thanks
Completely illustrative of Charter customer care and service.

Pretty much. The throw away the best line of CS they have ever had.. I'm just glad I got CC pairing instructions from Abby before the demise of the UMatter2Charter group because it is hit and mostly miss to get someone on the phone that knows what they are doing with CableCARDs. I guess we don't really matter to Charter..
Edited by Sammy2 - 1/9/13 at 6:47am
post #3152 of 3297
Quote:
Originally Posted by Sammy2 View Post

Pretty much. The throw away the best line of CS they have ever had.. I'm just glad I got CC pairing instructions from Abby before the demise of the UMatter2Charter group because it is hit and mostly miss to get someone on the phone that knows what they are doing with CableCARDs. I guess we don't really matter to Charter..

CC pairing was one of the most important and extremely valuable services that their presence provided. It seems that now there is no option for getting them up and running without loosing days and hair. The first time I installed a CC I had the instructions, however getting people on the other end to do what they're supposed to do is another thing, half are afraid to access some menus and/or go beyond their sheets of scripts. Charter fails in providing CSRs with the training and tools that they need. In addition, it seems that they greatly discourage them from elevating the call to a more knowledgeable rep.

My rates are about to take a grand leap upward and I see that Charter no longer offers phone service for $19.99 in a bundle. Once bundled it jumps to 29.99 (as advertised in their flyers too). Coupled with the fact that I will never get the majority of my favorite channels in HD, let alone the advertised 100+ HD, there is really no incentive to stay. I hate that I have no choice but to continue giving them my $$ for internet.
post #3153 of 3297
Not much news from Charter lately, but today they signed a new deal with CBS -- which means On-Demand CBS shows, the Showtime iPad app and hopefully, CBS Sports Network in HD!!

Charter, CBS Renew Carriage Pact

Comprehensive Deal Includes Retrans, Cable Nets
By: Mike Farrell Jan 29 2013 - 2:46pm

Charter Communications said Tuesday that it has renewed its carriage agreement with CBS Corp., including retransmission consent deals for all CBS-owned stations as well as cable channels Showtime Networks, CBS Sports Network and Smithsonian Channel.

The deal, terms of which were not disclosed, also includes new online and on-demand availability of programming from CBS and Showtime. Plans are underway to make primetime shows from CBS available on-demand to customers across all Charter markets in the coming months. The launch of the authentication service Showtime Anytime, which will provide Charter’s Showtime customers with unlimited access to content on the premium network via computers, iPad, iPhone and Android devices, also will be coming soon.

"We are pleased to have reached this comprehensive renewal agreement that recognizes the value our stations and our cable channels bring to Charter and to the audiences we share," said CBS executive vice president for planning, policy and government relations Martin ranks in a statement.

Said Charter senior vice president of programming Allan Singer: “With this agreement, Charter customers can count on us to continue to deliver popular shows and movies from CBS Corporation, and we are especially pleased that the expanded agreement includes CBS Primetime VOD and Showtime Anytime throughout our entire footprint. Charter is pleased to start 2013 having successfully concluded this enhanced programming agreement.”
post #3154 of 3297
Hey guys...sorry if this has been discussed already, but I didn't see it.

I've been a Charter subscriber for several years now...get cable TV, phone, and high speed internet. Yesterday morning I was watching "Morning Joe" on MSNBC and it suddenly went out. OK, no big deal. It figured it was a temporary outage and turned it off to go do something else. This morning I turned it on again, and MSNBC was still out. I started flipping around channels. I realized I was missing a few channels now. So I called Charter and eventually got a hold of a real life person. She explained to me that some of the channel providers are no longer providing their signals in analog!

Now, we do have one TV in our living that has a digital box with HD and DVR. The rest still connect straight to the wall. I said, "Shouldn't I have gotten a notice about this?" She explained that it was mentioned on the last statement we got. (I later went back later and looked, and indeed it was there, but not exactly prominently). She then went on to tell me that we could get up to two digital boxes free, but they're only free for the first year (five dollars a month EACH after that). Further, she tried to tell me I needed to go to my local Charter office to pick them up (our "local" office is in a completely different city about 30 minutes from here). She didn't even have a phone number to call the "local" office.

Eventually I asked to speak to a supervisor...she put me on hold for a while, then came back and said she could have a tech drop off the two boxes tomorrow. And these boxes don't provide HD, just "digital" signal.

I'm not exactly happy about this turn of events. I already pay over $160/mo for my Charter services, and now eventually they're going to start charging me at least 10 bucks more a month so I can have the privilege of watching these regular channels I was getting before (we're talking MSNBC, Fox News, FX...not exactly premium content). Anyone else dealing with this?
post #3155 of 3297
I am not at all displeased by this. Analog can die as far as I'm concerned because supporting this legacy format is preventing the CableCo's from providing more HD Content or even faster internet. Only so much data can be squeezed through the cable trunk line and analog is a bandwidth hog.

I use a CableCARD tuner in a dedicated Home Theater PC setup with WMC extenders in each room. Of course it costs money to buy your own equipmement but I had most of it already anyhow so the tuner and one extender is paid for by the savings already. CableCARDs cost $2/month and with the proper set up you can support multipe TV's. Figure two set top boxes at $10/month and the $20/month DVR fee {tax} and it doesn't take too long to cover buying your own equipment.
post #3156 of 3297
It's not the analog part going away that bugs me, it's being expected to pay $5.00/month/TV extra for previously standard content that annoys me. I really don't have the time or inclination to put together a HTPC, personally. Just one more piece of equipment to buy and maintain.
post #3157 of 3297
If your TV has a clear QAM tuner in it it should be able to tune all clear QAM content without a CableCo STB. Most all TV's produced in the last 5 to 10 years have this capability. I suspect that your TV is older or is a model without a clear QAM tuner?

The FCC has permitted CableCos to encrypt all content so you will need to be able to decrypt it either with their box or with your own equipment. This will apply to clear QAM too and will require a CableCARD tuner or CableCO STB. This is to prevent cable theft by people that only buy internet service and then connect a clear QAM tuner to other outlets in their house. Because of this buying a TV with a clear QAM tuner may only be a short term solution.
post #3158 of 3297
Invader,

Charter standard digital receivers (non-HD) are free. If they are charging you, then there is some sort of misunderstanding or you are on some older package. You should also see improved picture quality since you'll be getting a perfect digital signal. A full price list was in my bill from last August. Perhaps there is a price list in one of your bills as well. It will show the standard receiver fee as zero.

If they are charging you, then you should look into getting a current package. That should give you the zero receiver fee and possibly lower your bill over all. The current packages are a pretty good value.
post #3159 of 3297
Quote:
Originally Posted by Sammy2 View Post

If your TV has a clear QAM tuner in it it should be able to tune all clear QAM content without a CableCo STB. Most all TV's produced in the last 5 to 10 years have this capability. I suspect that your TV is older or is a model without a clear QAM tuner?

The FCC has permitted CableCos to encrypt all content so you will need to be able to decrypt it either with their box or with your own equipment. This will apply to clear QAM too and will require a CableCARD tuner or CableCO STB. This is to prevent cable theft by people that only buy internet service and then connect a clear QAM tuner to other outlets in their house. Because of this buying a TV with a clear QAM tuner may only be a short term solution.

No, all my TVs are HD (flat panels, etc). I get QAM channels. The issue is some of the cable channels (MSNBC, Fox News, FX, etc) going digital only.

To the other poster, I was told on the phone I'd get the two digital tuners free for the first year, but then be charged $5.00/month each after that. I suspect I'll have to haggle with them again when my current package ends in a few months.
post #3160 of 3297
Maybe try a rescan of channels to pick up the old ones that are now digital?
post #3161 of 3297
Quote:
Originally Posted by MACINTN View Post

Maybe try a rescan of channels to pick up the old ones that are now digital?

I tried this just for kicks this morning, and it did not work (as I suspected).
post #3162 of 3297
Go HERE, enter your zip and pick cable from the drop-down. That will give you a list of clear QAM in your area that you can get without a cable box. I suspect you'll find very few, and never the likes of MSNBC or Fox News, only your locals and a few others.

I still say something is wrong if Charter will not honor their published prices. I would keep pressing them if I were you.
post #3163 of 3297
Quote:
Originally Posted by mdavej View Post

Go HERE, enter your zip and pick cable from the drop-down. That will give you a list of clear QAM in your area that you can get without a cable box. I suspect you'll find very few, and never the likes of MSNBC or Fox News, only your locals and a few others.

I still say something is wrong if Charter will not honor their published prices. I would keep pressing them if I were you.

Yeah, we've always gotten the locals via QAM. That wasn't the issue.

Like I said, they said the two tuner boxes are free for the first year...I suppose after that I'll have to call them and go through the usual haggling/threatening to cancel until I get the fee waived again or something.
post #3164 of 3297
I did not know that standard STB's were free. I thought all STB's were $5/month under the July, 2012 pricing.
post #3165 of 3297
This is copied directly from the July 2012 rate sheet.
post #3166 of 3297
I found it impossible to get standard digital receiver without a interactive guide. So It is 5 bucks a month after the first year for free.
post #3167 of 3297
Quote:
Originally Posted by mdavej View Post

This is copied directly from the July 2012 rate sheet.

Really? I thought DVR service was $19.99/month up to 4 STB's?
post #3168 of 3297
http://charter.com/tvpackages

These rates are the current rates, no?
post #3169 of 3297
If you have CharterTV Select this is the cost:


If you have the legacy CharterTV or Digital Home this is the cost:


Which to you have, Invader3?
post #3170 of 3297
It was my understanding that the FCC had permitted encryption of clear QAM channels only in ares where CATV companies can prove that theft is a significant concern ( e.g., urban areas like NY city) where apartment buildings provide easy access to CATV terminating equipment. However, Sammy 2 is correct that the FCC has recently given them the right to encrypt Clear QAM when they convert to all digital ( see http://www.fcc.gov/document/commission-relaxes-cable-encryption-prohibition . An excerpt from the order regarding "consumer safeguards":

"Transitional Equipment Requirements Applicable to All Cable Operators. To limit the costs
that affected consumers may face due to encryption, we adopt our proposed consumer-protection
measures that require a cable operator that chooses to encrypt the basic service tier to: (i) offer to existing
subscribers who subscribe only to the basic service tier and do not use a set-top box or CableCARD, the
subscriber’s choice of a set-top box or CableCARD on up to two television sets without charge for two
years from the date of encryption; (ii) offer existing subscribers who subscribe to a level of service above
“basic only” but use an additional television set to access only the basic service tier without the use of a
set-top box or CableCARD at the time of encryption, the subscriber’s choice of a set-top box or
CableCARD on one television set without charge for one year from the date of encryption; and (iii) offer
existing subscribers who receive Medicaid,82 subscribe only to the basic service tier, and do not use a set-
top box or CableCARD, the subscriber’s choice of a set-top box or CableCARD on up to two television
sets without charge for five years from the date of encryption. These consumer protections apply to
televisions and devices connected to the cable system at the time of encryption. To ensure that any
subscriber likely to be affected by encryption has adequate time to consider these offers, we will require
cable operators to keep the offer open to subscribers for at least 30 days before the date the operator
begins encrypting the first basic tier channel on the channel lineup and for at least 120 days after that date.
NCTA suggested that the offer extend for only 30 days after the date that encryption begins. We believe
that 30 days after the date of encryption would not afford affected consumers sufficient time to learn
about the effect of encryption and the consumer-protection measures available to them and act on the
information. Furthermore, because encryption will affect only a very small number of subscribers, the
consumer protection measures we adopt will not be unduly onerous on cable operators.83 We expect these
transitional protections will substantially mitigate the costs to affected subscribers while they consider
alternative means for accessing the basic service tier."
Quote:
Originally Posted by Sammy2 View Post


The FCC has permitted CableCos to encrypt all content so you will need to be able to decrypt it either with their box or with your own equipment. This will apply to clear QAM too and will require a CableCARD tuner or CableCO STB. This is to prevent cable theft by people that only buy internet service and then connect a clear QAM tuner to other outlets in their house. Because of this buying a TV with a clear QAM tuner may only be a short term solution.
post #3171 of 3297
Good information there. I thought that I had seen that previously. If this in fact a change to encrypted, Charter should have informed first. I think it is just a change from analog to digital maybe.
post #3172 of 3297
Quote:
Originally Posted by Sammy2 View Post

If you have CharterTV Select this is the cost:


If you have the legacy CharterTV or Digital Home this is the cost:


Which to you have, Invader3?

To be honest, I'm not sure. How would I be able to tell?
post #3173 of 3297
Look at your bill. If you've been a customer for a long time I'm sure it is legacy but if you make a change I think they roll you over to the current pricing plans. Either way it looks to be $5/month if you want an HD digital receiver.

BTW, this information should be in your July or August 2012 bill and should be given to you at any time by request.
post #3174 of 3297
Yeah, we've been subscribers for about 7 years, but we went on a new plan last fall.
post #3175 of 3297
So now that Umatter2Charter is gone is there anyone else that can help with a CableCARD issue? I bought my Sister a TiVo HD. I installed the CableCARD this morning, called and had it activated, and everything appeared to go OK. However none of the encrypted channels work. I just get a blank screen. I called back 3 times, talking to 3 different agents, and none of them could get it working and kept insisting on sending a tech out. In the past I had a similar problem with one of my TiVos and Umatter2Charter got it fixed for me. But now that they're gone I don't know what to do. My Sister and her Husband both work so waiting around for a tech is not an option. Plus what can a tech do that I can't anyway? This is a pairing issue on their end not a hardware issue. Is there anyone else I can contact for help with this?

Thanks,
Dan
post #3176 of 3297
I got the following from Charter Abby just before the demise of the UMatter team for this very reason. You may need to walk the CR over the phone through these steps..
Quote:
I'll do my best to provide the steps. The first part is making sure that equipment is in the proper order. It must go like this: CableCARD in outlet A, Tuning Adapter in outlet B. If the customer has additional CableCARDs, then the next CableCARD goes in outlet C, followed by Tuning Adapter in outlet D. Repeat these steps until all CableCARDs are accounted for. Then it goes DVRs, HD Boxes, Standard Boxes, Cable Modems, and lastly MTAs.

If we are activating a Scientific Atlanta card for the first time we need to get the Host ID. Once that is added, the following hits must be sent: CCV Hit, RHT Hit, and a Standard Hit to the card. Wait 60 seconds in-between each hit. Then a Standard Hit to the Tuning Adapter. After this point, sometimes it is necessary to powercycle by unplugging for 60 seconds. Lastly, if the card isn't locking on, then it's time to roll a tech.

If a customer removes their CableCARD and inserts it into another device, the Host ID must be updated. This can be a real pain because not a lot of people have access. The advisor will probably have to contact their supervisor to find someone who can delete the old Host ID and update it with the Host ID from the new device. After that's done, send the same round of hits as stated above.

If a CableCARD just randomly stops working, I like to verify the Host ID just to be safe. Then I try the hits one at a time. If that fails, it's time to roll a tech.

Did you have any other questions?

Thanks,
Abby
post #3177 of 3297
No tuning adapter can also cause your problem. If you don't have one, go to your local office and pick one up. It's free with your card. You may be in a market that doesn't use them, but it's my understanding most Charter markets do use them now.
post #3178 of 3297
Thanks for that. I called. They double checked all the numbers and verified the position of everything and then sent those hits like I requested, but still wont work. So they scheduled an appointment for today between 3-5pm. Hopefully the tech can figure it out or tell them what they are doing wrong. Luckily I live across the street and my Mom happened to be over at my Sisters watching my niece so she'll be there to answer the door when they come and I can just run over there and explain the problem.

Edit: We have a TA and it's hooked up and from their end appears to be functioning. Also I can tell which channels require the TA and which ones don't and even the ones that don't still wont tune.
post #3179 of 3297
Has something changed in your configuration? Did an animal eat the wire? Have you checked your signal and symbol strength and quality? There is no reason to send a tech if those are good. The tech will check that stuff and then call in to get the card paired and have those hits sent.
post #3180 of 3297
That's what I thought. My only hope is that maybe he'll have another card and pairing a different card will go more smoothly.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: HDTV Programming
AVS › AVS Forum › HDTV › HDTV Programming › Charter HDTV