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Charter HDTV - Page 112

post #3331 of 3557
Quote:
Originally Posted by Sammy2 View Post

Quote:
Originally Posted by Gronnie View Post


Since you probably cannot get this speed from any other provider I think that they have you buy the short and curlies there.

There's always manscaping!

So I got a snail mail that Charter will be adding FXX first week of Sept., I think. I was worried about "Sunny".

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post #3332 of 3557
ESPN Goal-line/Buzzer Beater HD in now on channel 833 in San Luis Obispo county.
post #3333 of 3557
ESPN Goal-Line/Buzzer Beater is channel 804 in Smyrna, GA, as well as in SD on channel 325. Also WAGA T-V's Movie Channel is now on Channel 165. Wish they would add GPB's Knowledge Channel!
post #3334 of 3557
Charter Fort Worth/Park Cities TX has ESPN Goal Line on:
298 SD and 698 HD smile.gif
post #3335 of 3557
It looks like Charter's all-digital conversion efforts are coming next to the western Carolinas, as evidenced by this digital slide on one of the unused clear QAM channels on my system (Hickory, NC headend):

GREAT NEWS! Charter is going 100% digital in your area.
Edited by blackcap93 - 9/3/13 at 8:20am
post #3336 of 3557
^^^^ Great News .. !! wink.gif
post #3337 of 3557
Re FXX in Los Angeles county:

Apparently, Charter has put both SD FXX and HD FXX in a new tier that you must add and pay extra for. So by moving Sunny in Philidelphia and The League to FXX, Charter is charging an extra fee to view a show that used to be included in my current service.
mad.gif

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post #3338 of 3557
Quote:
Originally Posted by leebo View Post

Re FXX in Los Angeles county:

Apparently, Charter has put both SD FXX and HD FXX in a new tier that you must add and pay extra for. So by moving Sunny in Philidelphia and The League to FXX, Charter is charging an extra fee to view a show that used to be included in my current service.
mad.gif

Sent from my Nexus 7 using Tapatalk 4

Charter has always done a great job in stacking the tiers against the consumer .. mad.gif
post #3339 of 3557
To be fair, it was Fox that moved those shows to their new FXX channel, not Charter. And I'll bet Charter has to pay more to air the new FXX channel, so it makes sense to charge more. But it's Fox that caused the problem to start with!!!
post #3340 of 3557

Most cable systems shouldn't have to pay extra for FXX, since the orginal contract (for the channel) was under Fox Soccer. The same fee would apply, until the contract comes to an end. And then Fox hits them up for an increase.

post #3341 of 3557
Quote:
Originally Posted by TBarclay View Post

To be fair, it was Fox that moved those shows to their new FXX channel, not Charter. And I'll bet Charter has to pay more to air the new FXX channel, so it makes sense to charge more. But it's Fox that caused the problem to start with!!!

regardless, Charter has always done a great job in stacking the tiers against the consumer ..
post #3342 of 3557
Charter has a deal with NHL Network and offeres in the sport tier for many markets.

Does anyone understand why they wouldn't offer it in a northern Market in MN like my area? I just don't understand why it's not even in the lineup when they have the rights to show NHL Network. I've done the channel request form for Charter a few times, but it hasn't done much. I thought with the loss of Fox Soccer from the sports tier, they might add it, but no such luck.
post #3343 of 3557
Quote:
Originally Posted by TBarclay View Post

To be fair, it was Fox that moved those shows to their new FXX channel, not Charter. And I'll bet Charter has to pay more to air the new FXX channel, so it makes sense to charge more. But it's Fox that caused the problem to start with!!!

So most other cable operators are charging extra for FXX???

Are you saying Charter could not place FXX in the same tier that they put FX?

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post #3344 of 3557
Quote:
Originally Posted by leebo View Post

So most other cable operators are charging extra for FXX???

Are you saying Charter could not place FXX in the same tier that they put FX?

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For me, FXX just took the spot of Fox Soccer in SD (no HD version) with no changes in tiers or price. However, I already subscribed to the sports tier which Fox Soccer was in.
post #3345 of 3557
Well, however one chooses to look at it, I pay Charter, so Charter gets my irritation. I long for the days when businesses used to try and please their customers, rather than their stockholders.
I now have two choices. Pay for an extra tier to get the same shows I used to get, or torrent it.

Hmmm...

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post #3346 of 3557
Quote:
Originally Posted by leebo View Post

So most other cable operators are charging extra for FXX???

Yes. Especially if it is still categorized in the sports tier like Charter is doing. I'm guessing that will change at some point. Besides that, it will at least be on the digital tier on most systems and not be available for customers with basic packages.
post #3347 of 3557
Quote:
Originally Posted by rrainwater View Post
 
Quote:
Originally Posted by leebo View Post

So most other cable operators are charging extra for FXX???

Yes. Especially if it is still categorized in the sports tier like Charter is doing. I'm guessing that will change at some point. Besides that, it will at least be on the digital tier on most systems and not be available for customers with basic packages.

I don't think Fox Soccer was ever available to me on my Extended Basic package (never looked for it, never went up that high in the channels). But after seeing FXX magically appear in my customized TitanTV online listings-I didn't manually add it, I checked and there FXX was, unscrambled,.. in FSC's channel slot in a secondary sports tier. So you should check to see if it's actually available if you're interested.


Edited by Westly-C - 9/7/13 at 1:07pm
post #3348 of 3557
NHL Network is available for me in Duluth, MN, but not in HD. FXX replaced FSC and also isn't available in HD. I don't mind when they put channels in different packages but the lack of HD in 2013 is just sad.
post #3349 of 3557
I'm trying to get my new TiVo Romio working on Charter here in Greenville, SC. I already have a TiVo HD w/ CableCARD and tuning adapter that has been working flawlessly fo 3 years. Not wanting to disturb the existing setup, I got a new CableCARD and TA from Charter. Having spent 3 hrs. on the phone w/ 4 different Charter CSRs, including a TiVo support person on one call, I'm at wit's end. They seem able to pair the card but then none of my programming beyond basic cable comes through. The light on the TA continues to blink which indicates a problems. The CSRs have said that they do not have a way to escalate this to a higher support level and have scheduled a truck for Tuesday. Past experience says the guy on the truck might never have seen a TiVo or a CableCARD installation.

Based on past experience, I believe the problem is at the head end where some flag needs to be set on my account that authorizes the CC to receive my channels. I now have to hope that the installer knows someone to call who can actually authorize the account. Just wondering if anyone has had a similar experience who might offer some guidance. I can see why TiVo adoption rates are low if this is the kind of experience people have. Not TiVo's fault, but the reluctance of the cable cos to train their people.
post #3350 of 3557
The blinking light on your TA is probably your problem.
It's likely blinking 8 times, out for a second or two, then blinking 8 times. You can google the TA's model number and "blinks 8 times" and you will get a lot of hits.

Unfortunately, that wont fix your issue. Charter needs to fix it on their end. The good news is the field guy doesn't need to know much about your Tivo. He'll see the blinking light and call the office.

Charter used to have their own web forum where you could post this issue and they would fix it without a truck roll, but apparently that was too efficient so the pulled the plug on it.

You might try calling again and asking them to get someone familiar with the 8 blinks.

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post #3351 of 3557
Quote:
Originally Posted by jmbissell View Post

Based on past experience, I believe the problem is at the head end where some flag needs to be set on my account that authorizes the CC to receive my channels. I now have to hope that the installer knows someone to call who can actually authorize the account. Just wondering if anyone has had a similar experience who might offer some guidance. I can see why TiVo adoption rates are low if this is the kind of experience people have. Not TiVo's fault, but the reluctance of the cable cos to train their people.
I went through this with Charter and my HTPC, Ceton tuner, Windows Media Center setup. First, Charter will give you a different TA at the local office if you ask them. Getting the correct CSR on line is a crap shoot. I finally got someone who understood how to send a "hit" to my cable card to get that solid amber light.
post #3352 of 3557
They could all send a hit and the TiVo rep on the conf call w/ one of the CSRs verified that the card was functioning. It appears that it is not authorized to receive any channels, though.
This problem occurred whether the TA was in place or not. The TA is blinking steadily, not the 8 blink sequence that I used to get w/ a Cisco TA (this is a Moto TA and has been much more reliable than the Cisco TA I had years ago w/ TimeWarner).
I'm going to try the CSR route again tomorrow as I'd really like to avoid a truck roll. That's their expense and anoter couple hours I have to hang around the house and possibly teach a technician about TiVos and CableCARDs. ;-)
post #3353 of 3557
I feel your pain. I've been through this many, many times with Charter, and there is no easy answer. Took me 10 calls once to get a card and TA working. They get one digit wrong, send hits over and over and expect it to work rather than double check the data. Of course you could have any number other causes as well, like having the TA connected incorrectly, a filter at the pole, you name it. Truck roll is probably the best option at this point.
post #3354 of 3557
Quote:
Originally Posted by jmbissell View Post

They could all send a hit and the TiVo rep on the conf call w/ one of the CSRs verified that the card was functioning. It appears that it is not authorized to receive any channels, though.

It most likely means the Cablecard has been initialized but not paired correctly using the serial #, host id, and data id.
post #3355 of 3557
^^^
Also realize your Moto TA requires all 3 numbers above, not just 2 like your old Cisco TA did. If the tech on the phone doesn't ask for all 3, ask for someone else.
post #3356 of 3557
Quote:
Originally Posted by mdavej View Post

^^^
Also realize your Moto TA requires all 3 numbers above, not just 2 like your old Cisco TA did. If the tech on the phone doesn't ask for all 3, ask for someone else.

Good point, as they've only asked for 2 numbers on the calls. The card and TA were scanned when I picked them up and they seem to be just confirming the numbers. I also "like" that the card says to call 800-555-1212 for activation rather than 888-GET-CHARTER. They don't seem to have updated the CableCARD part of the web info for several years.

BTW, at one point the TiVo said that the TA was only capable of supporting 2 tuners and "call your cable company." I haven't seen that message since. Has anyone w/ a 4-tuner TiVo or Ceton or other CC setup had any problems? The TiVo tech said he thought the TA just needed a firmware update that should download once it actually gets connected.
post #3357 of 3557
I have a 4 tuner Ceton and one Moto TA and it works fine. Ceton themselves have also confirmed 6 tuners work on a single Moto TA on Charter. It does require the latest firmware, which Ceton has confirmed that Charter is using. So you should be ok.
post #3358 of 3557
Quote:
Originally Posted by mdavej View Post

^^^
Also realize your Moto TA requires all 3 numbers above, not just 2 like your old Cisco TA did. If the tech on the phone doesn't ask for all 3, ask for someone else.

The tuning adapter should be activated when you pick it up. It is no different than activating a cable box. Just don't confuse Charter and try to tie it to your TiVo. The TA should work without being plugged into the TiVo as it does not use any info from the host box itself. In fact, if it is not working, I would probably call Charter and tell them to re-initialize a cablebox and give them the serial number.
post #3359 of 3557
I received an unsolicited call from Charter this morning. The guy who called was obviously from Level 3 support or at least well-schooled in CableCARDs and TiVo. He rechecked all of the data and then hit the card again. For whatever reason, the CC started working. However, he could not get the Moto TA to successfully contact the mother ship. He suggested a bad TA and we also decided that I ought to try using the existing, working TA connected to the TiVo HD since there is no registration between the TAs and CCs. That worked fine. He suggested that the new TA might be bad. I exchanged that this afternoon but the new TA just flashes like the previous one.

Since they cannot give out direct phone numbers, I am waiting for him to call me back to see if he can somehow get the TA to respond. It's not really clear that I even need a TA as I've not seen any channels in my package that aren't avail;able unless the TA is connected. Now to learn the ins/outs of the new TiVo interface and figure out how to get my universal remote to do what the 1/2 switch does on the older generation remotes, i.e. control two boxes separately.

I'll have to give props to Charter for somehow bucking my problem up the line and not just waiting for the truck to roll tomorrow, wasting my time and their $$.
post #3360 of 3557
You most likely do need it as some of the channels are SDV and most likely more will be in the future as they add more in limited bandwidth.
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