UMatter2Charter -
How is a subscriber able to reach someone in the "local" Charter office, short of driving 40 miles round trip?
I have CableCards in four devices. All I watch are the HD channels. For the past few weeks I've had some channels not tunable at all, and all the others break up constantly. The analog signal to my older "cable-ready" TV's works, but it is grainier than it should be. Neighbors are having the same problems. Looks like a classic case of "not enough signal". Surprisingly, my internet seems to be working fine.
So last Friday (8/6) I called the GetCharter number to get service, since it became apparent that the problem wasn't going to fix itself. On Monday (8/9) a technician came out, looked around inside, then at the connection coming into my house, and finally at the connection where the cable "hub" or whatever is located out in the yard (which feeds several houses). As I could have told him from the start, he found the signal at the hub was way too low. So he tells me he would call it in to the (mysterious) office, and they would have to send out a team to dig and probe and find where the signal was being lost. He couldn't tell me when that would occur.
So I find out today from a neighbor that a number of Charter trucks were in the area on Wednesday (8/11). That's great (I guess), except that my HD channels still vary between pizz-poor and MIA. So I call Getcharter today for an update, only to find out that they can't tell me anything. They don't know if or when the dig/probe team came out, or if they found or (think they) fixed anything, or if they plan to come back. But they can schedule another appointment to send someone to my house (so we can start the process all over again). WTF???
How come I can't find a phone number for the Charter office in Ponchatoula LA? How can I find find out if the people at that office think they've actually fixed the issue? How come no one from Charter has contacted me to find out if the service has been restored?
