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Pace CableCARD HD Boxes (TDC779X, TDC778X and DC757X) - Page 36

post #1051 of 1067
I have a Pace TDC778x cable box from Armstrong Cable. I have a Cavalry 1t HD external as well. Last night while watching O'Reilly the screen froze. I was in 20 minute delay mode. I sent to my other TV and everything was okay. I checked the guide and all I could see was "to be announced" which usually means that the cable company is doing and upgrade or reinstalling or something. I then got a message in a black box asking if I wanted to reformat my HD. I clicked on NO. I then checked my DRV recordings and all of the recordings on the HD are gone. I called Cavalry today and their tech had me attache the HD to my computer so we coould determine if it was okay. It seems to be okay. How can I reset up my external HD and can I recover the lost recordings.
post #1052 of 1067
Quote:
Originally Posted by ottojf View Post

I have a Pace TDC778x cable box from Armstrong Cable. I have a Cavalry 1t HD external as well. Last night while watching O'Reilly the screen froze. I was in 20 minute delay mode. I sent to my other TV and everything was okay. I checked the guide and all I could see was "to be announced" which usually means that the cable company is doing and upgrade or reinstalling or something. I then got a message in a black box asking if I wanted to reformat my HD. I clicked on NO. I then checked my DRV recordings and all of the recordings on the HD are gone. I called Cavalry today and their tech had me attache the HD to my computer so we coould determine if it was okay. It seems to be okay. How can I reset up my external HD and can I recover the lost recordings.

Have you tried to reset your box? I had this happen to me a couple times and it fixed it. If it doesn't fix the first restart I would try a couple of times. To do this you can turn off the box and wait for a minute and unplug, wait about 10 seconds and plug it back in, or you can go into the diagnostics page and press Info then Select on the menu. I'm sure you can search and find more detailed instructions on this board. You can also call Armstrong and ask them to do it.

FYI. Armstrong did a firmware and guide update right around Christmas on my box and I had all kinds of problems with my pace box afterwards. The problems were mostly with HDMI handshakes and audio dropouts. Actually, I had to swap out the box and i lost all my external recordings. It was functioning flawlessly for about 2.5 years. I was given a new Motorola box which i have been unsuccessful in getting my external drive to work although i haven't had time to try real hard. According to some documentation i found, they will have to punch in a code to allow me to do so. The tech that came out said it is suppose to be not blocked and the same as the pace - external drive unsupported but enabled. Also according to the tech, they are abandoning the pace boxes. If I can't get my drive to work, i'm going to request to swap out my box again.

Good luck.
post #1053 of 1067
lindend,

Can you post Change/Release info for the latest FW versions? You had said you would over 1 year ago and never did.

Mediacom's current versions:
Firmware: 27.64
iGuide S/W Ver: 78.73 - A28p0-4.1005.r-8
Seachange Ver: 6 (6.21)
post #1054 of 1067
Thread Starter 
Quote:
Originally Posted by WhatHappend View Post

lindend,

Can you post Change/Release info for the latest FW versions? You had said you would over 1 year ago and never did.

Sorry, you are correct, forgot to update them. Will do next week.
post #1055 of 1067
Thread Starter 
Quote:
Originally Posted by WhatHappend View Post

lindend,

Can you post Change/Release info for the latest FW versions?

I'll post in the release notes thread too, but here are the highlights of the changes in that release.
  • Audio muted under some scenarios when RF bypass is enabled
  • Memory leak fix
  • SDV tuning speed improvements
  • SDV channel surfing fix
  • PVR authorization from headend now more robust
  • Improved performance on 128MB units
  • Fix for blank one time recording when box is in standby
  • CallerID fixes
  • PPV fix with certain equipment
  • Work around NAOU error after swapping to an unauthorized channel
  • False disk full message displayed after formatting HDD
post #1056 of 1067
Thanks lindend for the update.. I was wondering if you were still around...
post #1057 of 1067
Newbie Question (after 2+ hrs of reading to no avail):
Got a DC757X setup as a cable box only.
Can I use the eSata connection to connect to a PC sitting next to it?
The PC has 2TB hard drive that I could easily partition for dedicated space for the box, doable?
Is the eSata port on the PC motherboard for hooking up an external drive only? or can it be used to bridge between the cable box and internal hard drive?

Thanks in advance
post #1058 of 1067
Quote:
Originally Posted by philmck2 View Post

Newbie Question (after 2+ hrs of reading to no avail):
Got a DC757X setup as a cable box only.
Can I use the eSata connection to connect to a PC sitting next to it?
The PC has 2TB hard drive that I could easily partition for dedicated space for the box, doable?
Is the eSata port on the PC motherboard for hooking up an external drive only? or can it be used to bridge between the cable box and internal hard drive?

Thanks in advance

No you can't do that...
post #1059 of 1067
I am wondering if anybody has this cable box yet. I just got one of these from my cable company this week to replace a Motorola DCX 3400.
The problem I am having is when you are changing from one resolution to another you get a screen full of colored blocks with squiggley lines or a double image.
If you are changing to another channel of the same resolution it works fine. Its only when you go from 1080i to 720p to 480i/p. If I set the box to a fixed resolution in the user menu then the problem goes away. It works best when I set the box to 1080p60 as this is the native resolution of my tv.
I also noticed that there is no native mode in the set up menu even though the brochure on paces website says there is.
http://www.pace.com/Documents/Specif...g200n_spec.pdf

The current firmware on the box is 28.35.

User manual
https://www.pace.com/Documents/Manua...40000-User.pdf
post #1060 of 1067
I've a similar problem with the RNG 110 in the bedroom. My work-around was, IIRC, to just force it to 1080i resolution for all channels. I hate that it stretches out the 480i channels, but I don't watch TV in the bedroom very often and the wife doesn't even notice the stretched out aspect ratio.
post #1061 of 1067
Quote:
Originally Posted by Herman Trivilino View Post

I've a similar problem with the RNG 110 in the bedroom. My work-around was, IIRC, to just force it to 1080i resolution for all channels. I hate that it stretches out the 480i channels, but I don't watch TV in the bedroom very often and the wife doesn't even notice the stretched out aspect ratio.

So this is happening with the 110s also. My cable company (Service Electric Cablevision) started deploying these boxes a few months ago. My old division (SECO) was all motorola until SECV took over. SECV has been with Pace for a while.
I did call them about this but they will put one of the old Motorola boxes back in or swap it for another RNG 200N.
I sent an email to Pace from this web page:
https://www.pace.com/universal/support/pace-rng200n/
I hope they respond to this.
Here is the link for the RNG 110N support:
https://www.pace.com/universal/support/pace-rng110/

One thing I noticed is the Pace stretches the guide to fill the screen were the Motorolas did not.
post #1062 of 1067
Well I heard back from Pace about the tuning issue and they said to contact my cable company.
I don't know what Pace expects my cable company to do other than replace the box with another one or as they already tried put an older Motorola box in my house that belongs in the smithsonian.

I am suspecting that these set top box manufactureres are having financial difficulties and maybe they will be getting out of this business to as did all the major CE maufactureres that tried to make consumer owned STBs.
post #1063 of 1067
These are all essentially HDMI handshake issues.

Do you get a noticable drop in picture quality if you go with component video cables?
post #1064 of 1067
Quote:
Originally Posted by Herman Trivilino View Post

These are all essentially HDMI handshake issues.

Do you get a noticable drop in picture quality if you go with component video cables?

I went all HDMI a few years ago and no longer have any component cables. I prefer my Pioneer to do all the processing instead of the box.

I noticed with these RNG boxes if you power cycle the box it will set the resolution back to the displays capabilities when it boots up. Any settings you change will have to be redone.

I also noticed that Motorola and Cisco are also making boxes that have same the RNG model lable and number. This makes me wonder if there is a third party supplier that has Motorola, Pace, and Cisco making these boxes for cable companies.
My cable company belongs to the National Cable Television Cooperative.
http://www.nctconline.org/index.asp
If you look under technology solutions they say the help with STBs.
post #1065 of 1067
Quote:
Originally Posted by Jed1 View Post

I went all HDMI a few years ago and no longer have any component cables. I prefer my Pioneer to do all the processing instead of the box.

Aren't you now routing the HDMI signal so that it bypasses your Pioner receiver?

You should be able to route component video cables to your receiver, and from there run HDMI from the receiver to the TV, returning you to the situation where your receiver is doing all the processing.

Personally I find that I get a better video signal with HDMI, but if I had the handshake issues you're experiencing I'd seriously consider component video cables. Especially is there was little or no reduction in the video quality.
post #1066 of 1067
Quote:
Originally Posted by Herman Trivilino View Post

Aren't you now routing the HDMI signal so that it bypasses your Pioner receiver?

You should be able to route component video cables to your receiver, and from there run HDMI from the receiver to the TV, returning you to the situation where your receiver is doing all the processing.

Personally I find that I get a better video signal with HDMI, but if I had the handshake issues you're experiencing I'd seriously consider component video cables. Especially is there was little or no reduction in the video quality.

I have the HDMI connected directly to Pioneer 5010 Kuro and the adio is connected to my Onkyo by optical.

I received a reply back from Pace and they tell me that they can not deal with customers directly and that I have to have my cable company investigate the matter. And if they find that they can not fix the issue then they are to inform Pace and that they will investigate the matter further and see if a firmware update is in order.

I can not see how Pace didn't see this when they were testing this box prior to release. I think they just dumped the box onto the market and is now dragging their feet to fix it.
Currently I managed to turn off the 1080i and 720p and 480i and just have 480p and 1080p enabled. At least the problem only exists when chaging from Hd to SD. The only problem with this is if the box loses power and it will reset it back to its default settings.

I do not want to use component cables as this will add additional processing of the signal. I think I am going to give the box back if it is not fixed by summer and drop video service with them as I am tired of this type of nonsense. I started using HDMI about 7 years ago and I really didn't experience these type of issues until I got this Pace box.
I do have to note that the Motorola DCX 3400 that this box replaced did not have this issue and the Motorola also supported the same resolutions as the Pace.
post #1067 of 1067
Hi, I´m from Argentina and i have Pac TD777 with my cableoperator Cablevision. I want to know haw can I enable RF bypass. The interface that use is Passport and it´s not the option RF bypass on/off in this interface
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