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Pace CableCARD HD Boxes (TDC779X, TDC778X and DC757X) - Page 34

post #991 of 1067
Quote:
Originally Posted by WhatHappend View Post

Digital Copy Permit : CCI_COPY_NO_MORE
Analog Copy Permit : CGMS_NO_MORE


PS - I am going to try the recording again next Saturday evening. I am going to record it on the PACE and SONY DHG DVR and see if it is only a PACE issue (both use Motorola Cable Cards).

Now the same program re-recorded tonight works. The Copy Permit flag is CCI_COPY_PERMITTED. Does this mean that PACE doesn't work with the CCI_COPY_NO_MORE flag? From what I read, it should be able to play a recording, with that flag (CCI_COPY_NO_MORE), out a HDCP HDMI connection.

Lindend can you comment on this?

Here is the Diag->Content listing for the show:

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Appliacation Data : The Patriot
Metadata File Size : 5469
MPEG File Size: 212468545024 {212468545024}
Trick File SIze: 8605536 {8605536}
Clean termination : YES
Analog encoding : NO
Content type : HD
Recording started at : 10/25/2009 00:00:13
Recording ended at : 10/25/2009 03:00:09
Play time : 2:59:56
Digital Copy Permit : CCI_COPY_PERMITTED
Analog Copy Permit : NONE
Broadcast Flag : NO
Recording Overflows : 0
Recorded with build : 001-045-06-09
Discontinuities : 0
Avg. Bit Rate : 15907040
Disk full pauses : 0
Audio type : DOLBY_DIGITAL
Videio type : MPEG2
Stream timeouts : 0
Navigation timeouts : 0
Trim offset : 0
Byte offset : 0
Tuner source : 2
Record session time : 10796940
Compact state flag : 0
L+F state flag : 0
Lost Lock Count : 0
Gain Lock Count : 0
Location : EXTERNAL

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
post #992 of 1067
Just finished setting up my Denon 790 Receiver with PACE cable box TDC770D connected to SHARP Aquos LCD TV.

1. PS3--HDMI 1 Input (DVD)
2. PACE Cable box ---HDMI 3 Input (SAT/TV)
3. LCD TV --- HDMI OUTPUT

I have a small problem after I set everything up together.

If I attempt to increase or decrease the volume using my Denon Remote Control, my PACE Cable Box ALWAYS receive the IR signal from the Denon Remote Control and change my channels.

How do I stop this so that the PACE cable box stops receiving the signal from the Denon remote and change channels randomly?

Also, I just realized it happens when I pressed any buttons on other remotes such as the TV's.

I believe the all of the remotes are transmitting the same signal frequency.
Or do any of you guys have any other views on this?

Thanks for looking at my post.
post #993 of 1067
Thread Starter 
Quote:
Originally Posted by mussi View Post

If I attempt to increase or decrease the volume using my Denon Remote Control, my PACE Cable Box ALWAYS receive the IR signal from the Denon Remote Control and change my channels.

This sounds like an issue we are currently investigating. Who is your cable provider and do you know what firmware release is on your 770?
post #994 of 1067
Hi Lindend,

I have a 779x with Mediacom in NW IL. About 3 weeks ago, we went to sit down and watch a show we have set up for weekly series recording, only to find out it wasn't there. Then, going to the series recording menu, they were still all in there like they should be, but going to the guide and advancing to where these shows air, there was no record icon on any of them. I was able to manually start recording something and that worked fine, but can't set anything up in advance to record.
Upon calling Mediacom, we were informed that this was something that was only affecting the Pace boxes, and our only solution was to manually set up each show each day to record. They offered no time table, or any other solution.
Is this something that will be fixed, or is it an indefinite problem? If so, I'm going to take the box back and have them give me one that works.
The firmware version is 12.56

Thanks for any help in the matter,

Mike
post #995 of 1067
Thread Starter 
Quote:
Originally Posted by WhatHappend View Post

Does this mean that PACE doesn't work with the CCI_COPY_NO_MORE flag? From what I read, it should be able to play a recording, with that flag (CCI_COPY_NO_MORE), out a HDCP HDMI connection.

If HDCP is working on your display, those flags have no impact on your ability to play the content. If an HDCP connection can't be established and the value isn't copy freely, then your cable provider controls what will happen on your setup. They can either have it mute (go black) or constrain (i.e. reduce the effective pixels to roughly 480p resolution).

However, I'm not certain that this is the cause of your problem as the audio should play without incident (assuming you aren't using HDMI for audio also).
post #996 of 1067
Thread Starter 
Quote:
Originally Posted by WhatHappend View Post

The Trick File size looks small,

I don't think this is the source of the issue. The recording did not terminate cleanly (i.e. I'm guessing the box rebooted during the recording?). If clean termination is no, lots of the fields will not contain valid values.


Quote:
Originally Posted by WhatHappend View Post

In the HDMI status it shows HDMI CONSTRAIN "YES", is that an issue?

Yep, that's not good. For whatever reason, there are issues establishing an HDCP connection with your display. It does make some sense now given your other descriptions.

Quote:
Originally Posted by WhatHappend View Post

If so, who set the flags? (Mediacom?)


The CCI flags can be set by a variety of sources (content creator, broadcaster, cable provider etc.). Can't say for sure in your particular case.


Quote:
Originally Posted by WhatHappend View Post

Why put the recording on the HDD if the user won't be able to play it?

Based on the symptoms I've seen, it actually should be playable, but the source of your issues might by HDCP related. What is your display type again?
post #997 of 1067
Quote:
Originally Posted by lindend View Post

Based on the symptoms I've seen, it actually should be playable, but the source of your issues might by HDCP related. What is your display type again?

The DVR is connected to a 3-1 HDMI switch (Joytech HDMI Tri-Link) which is connected to a Yamaha Rx663 HDMI AVR which is connected to a JVC HD-52G886 display. I have a PS3 connected by the same path and it plays Bluray movies just fine at 1080i. If the HDCP was not working, PS3 playing Bluray would also not work.

The HDMI 3 to 1 switch is HDCP compliant.

Would a HDCP issue cause the playback progress bar not to move?

The AUDIO is connected via HDMI as well. But if the playback bar is not moving on the PACE, I don't see how the audio would work on a different connection. I have deleted that bad recording, so I can't test with it any longer.

Thanks.
post #998 of 1067
Quote:
Originally Posted by lindend View Post

This sounds like an issue we are currently investigating. Who is your cable provider and do you know what firmware release is on your 770?

So this problem has been bothering a number of members here too?

I live in Vancouver, Canada. My cable provider is SHAW.

How do I find out my Firmware on this cable box? I just set it up last night.

Do you and other members have any quick fix on this?

I am considering of getting a Harmony Universal Remote or use the remote that was provided from my cable provider as a universal.

Thanks
post #999 of 1067
Quote:
Originally Posted by WhatHappend View Post

In the HDMI status it shows HDMI CONSTRAIN "YES", is that an issue?

Quote:
Originally Posted by lindend View Post

Yep, that's not good. For whatever reason, there are issues establishing an HDCP connection with your display. It does make some sense now given your other descriptions.

Lindend,

Are you sure about this (I have never seen a post with HDMI CONSTRAIN NO)? I rebooted the PACE plugged in directly to the JVC 52G886 and the HDMI CONSTRAIN is still "YES". I tried another HDMI TV a Dynex model and it also shows HDMI CONSTRAIN "YES". I tried 3 different HDMI cables (including a short 4ft cable). I even disconnected my component video cables from the back of the PACE in case it was detecting them and that was causing the HDMI constrain.

I think you may be remembering some hdmi detail wrong. Why would both tvs directly connected show HDCP Supported "YES". The HDCP Counter was 16 after 43 days while connected to the JVC. Doesn't a HDCP count > 0 imply it has used HDCP?

Can others look at their Diag -> interfaces -> HDMI page and scroll down and see what your HDMI CONSTRAIN reads?
post #1000 of 1067
Thread Starter 
Quote:
Originally Posted by WhatHappend View Post

Are you sure about this (I have never seen a post with HDMI CONSTRAIN NO)?

Sorry, for the confusion. The HDMI constrain value represents the action your cable provider has configured to take place when an HDCP failure occurs. Depending on your firmware level, the CONSTRAINED field is the one that could be problematic. What is the current HDCP status?

So the sequence is look at HDCP STATUS, then the CONSTRAINED value.
post #1001 of 1067
Quote:
Originally Posted by lindend View Post

Sorry, for the confusion. The HDMI constrain value represents the action your cable provider has configured to take place when an HDCP failure occurs. Depending on your firmware level, the CONSTRAINED field is the one that could be problematic. What is the current HDCP status?

The status will alway show disabled in the diag menus right? Only with your special software loads would you be able to see the diag menu when a actual VOD or other protected content is playing. The way a customer enters the diag menu stops any video play back.

From my post before, the HDCP status:

Quote:
Originally Posted by WhatHappend View Post

hdcp status: disabled
hdcp scope: content activated
hdmi constrain: yes
hdcp counter: 16
post #1002 of 1067
Thread Starter 
Quote:
Originally Posted by WhatHappend View Post

The status will alway show disabled in the diag menus right?

Depends on the content that is playing. It can show enabled if the content is protected.

Quote:
Originally Posted by WhatHappend View Post

Only with your special software loads would you be able to see the diag menu when a actual VOD or other protected content is playing.

See the answer above.

If you're counter is greater than 1, that indicates that you've had a number of HDCP failures in that boot cycle which isn't good.
post #1003 of 1067
Lindend,
Do you have any info on the series recording issue I asked about above?
post #1004 of 1067
Quote:
Originally Posted by lindend View Post

Depends on the content that is playing. It can show enabled if the content is protected.

In order for a customer to get to the diag menus, you have to put the DVR into standby (power off, ok), so at that point no content is playing. The HDMI output while in the diag menu is the diag menu and not protected video content.

What am I missing?

Quote:
Originally Posted by lindend View Post

If you're counter is greater than 1, that indicates that you've had a number of HDCP failures in that boot cycle which isn't good.

What would be the suspected cause? With upconvert 1080i DVD players and Bluray players working fine, does that point to PACE HW/Software issues?
post #1005 of 1067
Lindend,

Update on the macro blocking issue that I have reported forever ago:

I have a new LCD television and in dot by dot mode the macro blocking during playback of 720p or 1080i content happens 100% of the time on the very right most screen edge while the either background tuner is on a HD channel. When the action pans left on the screen it is this macro blocking that is pulled onto the left half of the screen (as the Boston Legal video shows that I sent to PACE a long time ago.)

Since this happens 100% of the time, it is only logical that PACE has reproduced this. Can we please be updated on the status of this issue? If this is limited to certain hardware revision let me know, so I can get a different DVR from Mediacom.

Note - I am running external eSata HDD.
post #1006 of 1067
Once a week for two weeks in a row the DVR quits tuning digital channels (encrypted or clear QAM). The only channel that will tune is channel 98 which is the only analog channel on Mediacom's Cablecard lineup (the other analogs tune to the SD digital simulcast).

The diagnostics page show everything is green when this happens. The cable card is fine and hot removing and re-inserting the Cable Card has no effect.

Saved DVR shows continue to work (which wouldn't work when the Cable Card dies). VOD will not work in this state. FW version 12.56

When trying to tune any digital channel it says something like:
"One Moment Please"
"this Channel Should be Available Shortly"
post #1007 of 1067
Thread Starter 
Quote:
Originally Posted by WhatHappend View Post

Can we please be updated on the status of this issue? If this is limited to certain hardware revision let me know, so I can get a different DVR from Mediacom.

I am checking to see if the forthcoming maintenance release has any improvements in this area. Either way, I'll post an update to this forum.
post #1008 of 1067
Is it practical/feasible to switch between devices using the Component output and HDMI output? I belive I understand that HDMI will take precedence if it is on. But will the Component Output of the TDC779X work when the HDMI display is off? Can one switch back and forth without limit?

I have a high-end DLP display device in a home theater setup which uses a Component input. It does not have an HDMI input. But I also have excercise equipment nearby and want to watch a different display device which does have a HDMI input while using the equipment. The price of the lamp in the DLP is part of the motivation.
post #1009 of 1067
Quote:
Originally Posted by mussi View Post

If I attempt to increase or decrease the volume using my Denon Remote Control, my PACE Cable Box ALWAYS receive the IR signal from the Denon Remote Control and change my channels.

lindend,

Does PACE have a solution to the problem of receiving commands meant for other equipment? I'm having the same issue where volume commands meant for the Denon AVR are being interpreted by the Pace TDC770D as channel change commands. My cable provider is Shaw and the firmware version in the PVR is 13.93.

Thanks
post #1010 of 1067
Quote:
Originally Posted by lindend View Post

I am checking to see if the forthcoming maintenance release has any improvements in this area. Either way, I'll post an update to this forum.

Lindend, Are you ever going to post a straight answer to the Macro blocking issue on the 779x?

I picked up a 787x tonight and it has FW version 12.61 and it does not have the macro blocking issue. It has a 250GB internal HDD (I have the external HDD moved from 779x to 787x and still no issues on the 787x.)

On the 779x I removed the external HDD and rebooted with just the internal and with both tuners on live TV watch 1080i HDTV channels, it macro blocks like crazy on the right screen edge with no over-scan on the TV (FW 12.56). I change TV's HDMI input to the 787x and it doesn't macro block at all.

Is this a HW issue or the difference between FW VERSION (12.56 vs 12.61)?
post #1011 of 1067
Everyone that is tired of the 779x locking up for around 10 seconds when you tune to a channel that you are not authorized for, upgrade to a 787x. No lockups when tuning to a non-authorized channel. (Does that mean that issue was associated with 779x hardware?)
post #1012 of 1067
Hello Everyone,

I spent many many hours reading through the entire topic here on AVSForums, and i haven't found a solution, so i am asking for some help.

I have a Pace tdc779x, with Firmware 14.25. I'm having issues with the sound coming from analog channels/commercials. If i'm watching a HD Channel, the sound is perfect, but when a commercial that comes on that is 4:3 (i'm assuming it is SD), then i get absolutely no sound.

However, there is a twist. I have my Pace box hooked up to my Yamaha V463 via HDMI and then from my Receiver to my TV via HDMI. I've also tried hooking up an optical cable, and coax cable for the audio, and still the same issue. I've even tried hooking up RCA cables from the pace box to the receiver, and still doesn't work.

I've tried tweaking the receivers settings, and it still won't work. But i did find, that if i use the 5-ch enhancer on the receiver, it will output the sound. But, that is not what i want, because it just produces the same sound through all speakers.

I do not believe it is an issue with my receiver, because it has worked absolutely fine up until about 3 weeks ago. I never had a problem. I'm not sure if my cable company pushed out this newer firmware that messed something up or what. Unfortunately, i have no idea if they did, and if they did, i have no idea what firmware i was on before.

I would really appreciate your help, as this has been very annoying. If there is any other information needed: ask, and you shall receive.

Thank You!!!!

- Brian
post #1013 of 1067
Quote:
Originally Posted by Zer0Minion View Post

I have a Pace tdc779x, with Firmware 14.25. I'm having issues with the sound coming from analog channels/commercials. If i'm watching a HD Channel, the sound is perfect, but when a commercial that comes on that is 4:3 (i'm assuming it is SD), then i get absolutely no sound.

I do not believe it is an issue with my receiver, because it has worked absolutely fine up until about 3 weeks ago. I never had a problem. I'm not sure if my cable company pushed out this newer firmware that messed something up or what. Unfortunately, i have no idea if they did, and if they did, i have no idea what firmware i was on before.

Something you might try before Lindend is able to help you is go to the user setting menu (press menu from the power off state) and see if you have the new HDMI Settings menu (this is new item). You can try the various setting when you are on a SD channel and see if you get sound. (I would suggest PASS THROUGH for your setup).

You might also want to verify your settings in Audio Setup menu (from power on state press "menu" go to "setup" then "audio setup". I would set it to "Channel default", "Yes", "Advanced", "None", "Stereo".

For my cable company, SD digital channels are sent as Dolby Digital 48kHz 2.0 channel 192kbps. Analog SD channel from the PACE box are sent as PCM 2.0 at 32kHz (which is a very strange sample rate.)

BTW - I am using a Yamaha 663. You can go to the Yamaha menu (OSD) and display the signal info and see what type of audio signal it is receiving when on a SD channel and post that information here.
post #1014 of 1067
Quote:


Something you might try before Lindend is able to help you is go to the user setting menu (press menu from the power off state) and see if you have the new HDMI Settings menu (this is new item). You can try the various setting when you are on a SD channel and see if you get sound. (I would suggest PASS THROUGH for your setup).


Ok, i checked and do not have the HDMI settings menu


Quote:


You might also want to verify your settings in Audio Setup menu (from power on state press "menu" go to "setup" then "audio setup". I would set it to "Channel default", "Yes", "Advanced", "None", "Stereo".

I went in and changed my settings to this, and now my SD channels do come in with Sound

Channel 6 - INFO:
SD Channel
48khz
2/0/---
192kbps

However, when i am on the HD Channel of this - 506, i do not get any sound.
Channel 506 - INFO:
HD Channel
48khz
3/2/0 .1
384kbps

If i go to say..the HD Food Network, the signal info is the same as 506, and the sounds works great. Every Channel also says Dolby Digital on the display on the receiver.

Thank you so much for your help
post #1015 of 1067
Quote:
Originally Posted by Zer0Minion View Post

Ok, i checked and do not have the HDMI settings menu



I went in and changed my settings to this, and now my SD channels do come in with Sound

Channel 6 - INFO:
SD Channel
48khz
2/0/---
192kbps

However, when i am on the HD Channel of this - 506, i do not get any sound.
Channel 506 - INFO:
HD Channel
48khz
3/2/0 .1
384kbps

If i go to say..the HD Food Network, the signal info is the same as 506, and the sounds works great. Every Channel also says Dolby Digital on the display on the receiver.

Thank you so much for your help

If I understand correctly:
1) your SD audio problem is now completely fixed?
2) You have a new problem with HD channel 506? Or is this an existing problem? If it is a new problem, can you change your PACE audio setting back to what they were and post the Yamaha detected sound info when channel 506 is working?

Is it only one HD channel that has no sound or is it most of them?

Does changing the 563 to "Surr. Decode" or "Straight" change anything?

I don't see what could be wrong with the channel 506 from the detected audio info the AVR is receiving, it should be playing the audio.

The only issue I have with the 779x is when it is booted up with the AVR off, it disables the DD5.1 audio output over HDMI and only sends a 2.0 channel (should be fixed if PACE ever releases new FW with the HDMI setup menu). To fix this issue, you unplug the HDMI cable from the PACE with a channel playing through your sound system and plug it back in. Then you might have to get the PACE to change resolutions (with multiple video resolutions selected in the user settings menu, change between HD channels that have different resolution like CBS HD to Fox HD 1080i to 720p). When the PACE changes resolutions it handshakes with the HDMI destinations and will enable multi-channel 5.1 sound when the AVR reports that it is capable. (Or you can reboot the PACE with all your equipment on and setup to display the PACE on your TV. Reboot using the diag. menu procedure to prevent corrupting the HDD).
post #1016 of 1067
yea, it seems as though my SD audio issue has been fixed (so far). If i'm on any of the SD channels, i'm getting sound now. Maybe later tonight it won't work, who knows..

Channel 506 is now working fine, it is outputting the same audio info as before. I don't know if it is something with the broadcast signal that is being pushed out by my cable company or the tv station or what.
48khz
3/2/0 .1
384kbps

before, on the HD channels, the commercials would be the things that would not output any audio, but this morning, it was the actual broadcast that didn't have any audio.

I'll leave it be for now, to see how it works. Hopefully it will keep working fine. I really appreciate your help on this.

I hope that PACE releases a new firmware soon, i'd really like to have that HDMI option. Linden - if you are still watching, my cable company is Service Electric Cablevision, Central PA
post #1017 of 1067
Thread Starter 
Quote:
Originally Posted by WhatHappend View Post

Is this a HW issue or the difference between FW VERSION (12.56 vs 12.61)?

The H/W definitely is significantly different plus there are significant S/W differences also so it could be a combo of the two. There will be some fixes in the next maintenance release that will help some jitter issues reported by customers, but the reason for my delay is that fix may or may not help your macroblocking report.

I'm not saying your the only one running into this issue, but we've not received any other reports as of yet.
post #1018 of 1067
Thread Starter 
Quote:
Originally Posted by WhatHappend View Post

For my cable company, SD digital channels are sent as Dolby Digital 48kHz 2.0 channel 192kbps. Analog SD channel from the PACE box are sent as PCM 2.0 at 32kHz (which is a very strange sample rate.)

I think this is the source of the problem. Most TVs can handle 32kHz sample rates without a problem, but a few produce the symptoms you describe (i.e. even though they claim to support 32kHZ, the TV has bugs). Can you please list the supported sample rates on the HDMI page?
post #1019 of 1067
Quote:
Originally Posted by lindend View Post

The H/W definitely is significantly different plus there are significant S/W differences also so it could be a combo of the two. There will be some fixes in the next maintenance release that will help some jitter issues reported by customers, but the reason for my delay is that fix may or may not help your macroblocking report.

I'm not saying your the only one running into this issue, but we've not received any other reports as of yet.

Thanks for the update.

I am done with the 779x. I am upset that the new 787x doesn't fix the image shuddering when a back ground HD show starts recording (PACE has had 1.5 years since my report of that issue to fix that).

There are a lot of users having the macro blocking issue. I have spoken with multiple users from my local area including employees at the cable company that couldn't stand the PACE 779x macro blocking any longer. They changed them for Motorola boxes. Most users are not able to understand the issue being caused by the STB and not the cable signal issue (if it was cable signal it would occur at random areas on the screen not always on the right side of the image).
post #1020 of 1067
Quote:
Originally Posted by lindend View Post

I think this is the source of the problem. Most TVs can handle 32kHz sample rates without a problem, but a few produce the symptoms you describe (i.e. even though they claim to support 32kHZ, the TV has bugs). Can you please list the supported sample rates on the HDMI page?

Lindend, Was that reply directed at me? I don't have any audio issues that are related to 32kHz.
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