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Planet Earth HD DVD issues w/ 360 addon?

post #1 of 11
9/10/07 at 2:13pm
Thread Starter 
Hey, I sold a copy of Planet Earth on EBay sealed. The buyer is claiming that it won't play on their XBOX360 addon and now wants a refund after owning it for 2 1/2 weeks. He has a feedback of 2(yeah, my fault). But, before, I tell him to stick it, I wanted to make sure that this wasn't a known problem.

Mr. Treweiler, if you visit these forums, please use this post to give more details, since you won't answer my emails...
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post #2 of 11
9/10/07 at 2:18pm
no problems here. i own it, i watch it alot. he should update his firmware, as i had to when i first got it (provided he's not up to date).

there's not been any known issues about playback on the planet earth discs that i've seen or heard about.

note. i own the bbc release.
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post #3 of 11
9/10/07 at 2:28pm
I've watched it on the Xbox 360 HD DVD player addon without any problems.
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post #4 of 11
9/10/07 at 2:38pm
Hopefully this thread will help:

http://www.avsforum.com/avs-vb/showthread.php?t=841804
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post #5 of 11
9/10/07 at 4:27pm
I've watched the entire series on my 360 AO and no problems what so ever.
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post #6 of 11
9/10/07 at 4:33pm
There is an important update for the HD-DVD that's available when you connect it to your 360 (however, I am sure there is a copy of it floating some where). If you do not update the HD-DVD there have been some who had problems with certain titles.
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post #7 of 11
9/10/07 at 4:37pm
If you sold him a factory-sealed copy, I don't see how player compatibility issues are your concern, anyhow. You accurately and reasonably described the product you delivered. The suitability of that product for his purposes is his concern, right?
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post #8 of 11
9/10/07 at 5:04pm
If you sold it sealded tell him to contact warner for a replacement.

PS does the buyer even own the HDDVD addon drive?
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post #9 of 11
9/10/07 at 5:29pm
you HAVE to do the firmware update for the 360 or it will not work. My friend bought it and didnt work after he went to this website i think its called www.thelookofperfect.com or something like that. It says it right in the planet earth box you download the update to your computer burn it to a disk and then it will update your 360. Or you can just connect to live and it will download it automatically.
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post #10 of 11
9/10/07 at 5:52pm
my netflix rental studdered on my xbox AO, but i attributed that to being a rental. I have not tried any of the other discs in the series.
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post #11 of 11
9/11/07 at 7:40am
Thread Starter 
Thanks guys.

I emailed him about the firmware update. I'm not taking it back, I already spent his money...
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