Best Buy HD-XA2KN Bootleg?

Sounds like someone bought it and switched players.

I believe they all say HD-XA2KN on the manual's...
I know mine does and I believe this question has been asked before.

WOW you are missing outputs???
Thats NOT right, plus my remote looked exactly like the one on the box.
U sure its not a previous return and someone didnt slip an A20 back into an XA2 box and return it to BB as a scam? I dont think the A20 has the digital coax out....

In the lower left hand corner on the front, my XA2 clearly says its an HD-XA2 right on the player

Sounds like a A2.
Look on the back plate to check model # and if the front has a chrome band it's an A2.

I'm pretty sure that is an a2 not a20, If it only goes up to 1080i then it is an a2.Either way I would return it asap.

Good luck returning it to Best Buy. There are hundreds of horror stories about problems like this.

www.bestbuysux.org

If you have a receipt just return it. It would be a horror story if you had this problem with an online only store.

This is why when you buy an item new, always make sure the factory tape is on it. There is NO WAY to fake a sealed box unless it's really well done. If it's double taped, tell the person it looks used and request to open it. If they refuse, so should you.

Best buy is a low company, http://www.usatoday.com/money/indust...amcorder_x.htm read that and see how best buy is.

The tape on the XA2 box can be removed perfectly and resealed with no problem because the box is too glossy. I already tried it. Toshiba should have used a non-gloss or brown box, and then it can't be resealed.

If you paid an XA2 price for an A2, don't just meekly go to the returns counter -- demand to speak to the manager and complain your head off. Might be good for an additional discount on a new XA2 and/or a few free movies.

Probably not manager is going to appologize and offer a refund. Not worth getting into an argument.

GL, they won't believe you. They will assume you are trying to scan them.. I work at BB & was once suspected of stealing cameras along with two other employees cause I work in the warehouse. You are guilty until proven innocent. I always open up used/open items when the customer request it.. Id be more worried about buying TV's & furniture online from BB.. The trucking company treats your TV & furniture like its trash.. TVs upside down.. TV's falling down.. I had a 40inch Sony fall on my head once..

I bought a camera a while back from BB and the auto focus wouldn't turn off. I returned it but I guess I packed up too well. The girl at the returns desk claimed it had never been opneed and demanded a %15 restocking fee. I proved to them that it had been opened and told them I could care less about the fee - just that I wouldn't buy my next camera from them. I'm not poor enough to care - but it was obvious they were more concerend with the fee than my business and they immediately assumed I was pulling some scam.

Man that stinks....sorry. But CC or BB do not really check returns. They just take a quick glance that it looks o.k. and ask, "Is there anything wrong with it" and that's it....so a switch is definitely possible without them knowing.

Totally depends on that specific BB location. Good call on the credit card dispute, or try another location if they give you crap. Good luck.

-Evan

I have never had any problem with BB, but then again, I have never had a problem like this. Returning items has never been a problem for me at BB, I just explained why I was returning it when they asked.

Just like any large store chain, they are not perfect. There are bound to be problems but I find it funny that people take it out on Best Buy because they have had one problem or two. When they should really be upset at just the people that they dealt with for the most part. A bad employee can really ruin your shopping experience.

I would just go in and explain the situation, if you want to be safe, bring in some reference material to show that what you got is not the XA2. I you do that and stay civil, I don't see it being a problem.

Given this info it is likely BB also got scammed; certainly this cannot be a factory-delivered package. If the model number was tampered with then Toshiba needs to know about this in addition to BB.

Looks like someone bought an XA2, then replaced it with an A2 or A20 and returned it as an XA2. So far we all seem to agree, but what about the back plate being different?

Can you post some pics of the relevant views of the player?

I think Amex would stand behind you.

Let us know how this turns out. If it were me, I would likely consider returning it for my money back, "changed my mind" or some such, but then discard that idea in favor of the truth. Otherwise they might open the box and then you'd have a hard time explaining that you're not scamming them.

Hopefully you will just be honest about it, "I need to have a manager involved in this return because something really bizarre has happened--this package has been tampered with and I must assure you it was not me that did it".

Didn't the innards look suspicious to you in other ways when you opened the box? I was amazed myself at how difficult (impossible) it was to remove all the plastic--the tape is very very sticky and the plastic easily ripped--you should have noticed that the unit was not "factory fresh"?

Best buy doesn't refund money if it's over $249.99. They make you wait at least 10 business days to receive a check, unless you're willing to accept a BB gift card in lieu of cash.

I guess it all depends on the store. Suburban stores tend to be more lax about returns. In the city (I live in Philadelphia) I've seen both BB and CC employees open the box and actually compare serial numbers.

A few years ago this had happened to a friend of mine. He bought a "new" car stereo. When he installed it, the head unit wasn't working. At the time, he hadn't even noticed that it wasn't the same model he had purchased. Apparently someone had returned the box with a different (and broken) radio inside. He went back to the store he had purchased it at and BB refused to exchange it because the serial on the radio didn't match the box. They accused him of trying to scam them. He ended-up driving to a BB outside of the city and they exchanged it, no questions asked.

I guess it really depends on each store, but my local BB also sells opened box item as new unless parts are missing. My local BB is a scary place.

Best Buy is NOTORIOUS for selling returned merchandise as new in sealed boxes.

True story: I bought my first iPod there years ago, and when I took it home and unpacked it, it already had someone else's music collection loaded on it.

One more reason to use a credit card. Those are credited within a day or two from my experience.