Originally Posted by LJG
Will be heading to bestbuy this afternoon, will be asking to speak to manager for an explanation why I paid for an AX2 and received a A2 or A20, If they pull any sh_t, I will just dispute the Amex charges.
I think Amex would stand behind you.
Let us know how this turns out. If it were me, I would likely consider returning it for my money back, "changed my mind" or some such, but then discard that idea in favor of the truth. Otherwise they might open the box and then you'd have a hard time explaining that you're not scamming them.
Hopefully you will just be honest about it, "I need to have a manager involved in this return because something really bizarre has happened--this package has been tampered with and I must assure you it was not me that did it".
Didn't the innards look suspicious to you in other ways when you opened the box? I was amazed myself at how difficult (impossible) it was to remove all the plastic--the tape is very very sticky and the plastic easily ripped--you should have noticed that the unit was not "factory fresh"?