The other day I turned on my tv, Cisco cable box and Denon 602CI, but no picture was displayed on the tv. I looked at the display on the front of the Denon and it showed 1080i --> 576p. I thought to myself how did it get set to output 576p? I looked in the manual and it said if this happens to make sure the unit is set to NTSC, not PAL. My unit was set to NTSC.
So I called Denon. They thought it might be HDMI related so they asked me to unconnect the Denon, the Cisco cable box and the tv(which is on the wall), power them off for 10 minutes and reconnect them. If that didn't work, then call them back.
It didn't work.
So I called them again and they walked me through how to perform a hard reset on the unit(I think I held the Setup and Return buttons on the front of the unit simultaneously until all the lights on the front panel blinked).
The hard reset didn't work either.
I disconnected the cable box from the Denon so there were no inputs into the Denon, only an HDMI cable from the Denon to my Sony XBR5 tv. The on screen gui should appear on the Sony when there are no inputs, correct?
Does anyone have any suggestions short of sending my unit to Denon? I purchased mine through the AVS buy last year and have enjoyed the picture improvement to my bit starved Time Warner Cable signal so any advice forum members can provide is appreciated.
EDIT: Right before I posted this message, I tried connecting my Denon directly to the tv one last time. The on screen gui still didn't appear, but I decided to power off the unit and try HDMI output/monitor 2 and guess what?!? The onscreen gui appeared! I guess HDMI output/monitor 1 on my unit went bad.
I will call Denon tomorrow to confirm, but I have a feeling my unit is going in for repair.