Official Pioneer Elite VSX-92TXH thread - Page 58

Because I have a Pio Plasma and a Pio receiver and the amp is in a different room I activated HDMI control. Apparently you can not select HDMI when HDMI control is on. I used my IR repeater for control, turned off HDMI control and could select the proper input.

Scott

Dropped the receiver today to get it looked at. Hope I won't have to wait too long to get the software update done.

Ian B

picked mine up yesterday. home sweet home.

How long did it take to get fixed?

This is a very common problem for this model receiver. There is a fix for this that is unknown by most repair shops. To get it repaired check out this link:

http://www.curtpalme.com/forum/viewtopic.php?t=19315

Called today to get an update and the receiver is ready. All it needed was the software update. He played minority report blu ray and all sounded well. Will pick up tomorrow and watch minority report once I get it hooked up.

Ian B

Got the receiver back, all settings redone, watching finally Minority Report and all is well. Damn this movie sounds great and the bass is giving my velodyne sub a workout. Looking forward now to War of the Worlds next month.

Ian Zb

Everything was working last night and now my sub is cutting on and off. The cable is connected tightly on both sides. Any suggestions to what could be happening??? I will try a new cable directly from the sub to the receiver and bypass the prewired wire on the wall to see if that is the problem.

Thanks,

Ian B

My 92 and all the trimmings!

nice and pretty stu...

man, i wish i could find a nipper... i found one in an old record store, but the guy wouldn't sell him to me...

edit: well, there is this one, but it's just a tad beyond my budget...

Thanks...I'll be getting two more HSU's at X-Mas...the other two subs might be too much for the current room but I I wll turn down the volume on the subs and let the 92 do it's job...atleast with four subs I'll have a nice even sound!

That nipper is kinda famous in it's own right...I go that whilest working on the electrical at a famous hotdog shop in Chicago about 24 years ago...now I wish I had a nice old vintage phonograph!

Problem diagnosed, it was a bad in wall sub cable. Ran cable straight from sub to receiver and sub came alive and well.

Ian B

I am sorry I am reposting this from another thread but I had heard the error I am getting on my 92 could be a related handshake problem...so instead of writing all of this again I am reposting on here.

Short form..lol..I had no problems with the 92 and handshaking with compnents over HDMI before when using Sony TV's...I had a KDL52V5100...was replaced with a new KDL52EX700 and no problems...but since I hooked up my new Sony KDL55EX500..I keep getting a error on the 92 that says NOT SUPPORTED when ever I cold start my BlyRay player (Pioneer BDP51FD) or my Xbox360...and it will happen if I am watching Directv and then switch to BluRay.

Please, if anyone could find the time to read the post I put on the EX500 thread please do so and feel free to give any suggestions, reccomendations, help, etc... or I will have to call Sony and try to get another exchange which would be a near death experience for me!

Well, I received my 55EX500 today and I have to say, it is alot better than the 52EX700 in both picture quality concerning off-viewing angles by far and the blacks are deeper and richer IMHO...and yes Serial Mike, I do notice a difference in screen size (very cool)!

All in all I am happy with the picture however, I do have two major concerns:

1... I use my Pioneer receiver as a hub and all my components are hooked up to the receiver and then HDMI to the EX500. Before I hooked up this new set, both my 52V5100as well as the 52EX700 had remembered some how each component (DVR, BluRay, xBox)
and set the Display Area accordingly (when using Directv DVR both would set to Full and when I would use the BluRay player it would set it as Full Pixel) even though I use only one HDMI cable going from the receiver to the television! Now that I am with the 55EX500, it seems now this isn't the case.
I find that if I set the Display Area to Normal for the Directv DVR (I have to since if I use it at Full Pixel, alot of the SD channels will have white lines flashing at the top or bottom of screen so I use Normal to correct this) and then switch the receivers input to watch my BluRay player, it still has the Dispaly Area set at Normal and not Full Pixel as what I prefer for BluRay.

This is a major drag..to have to manualy go into Picture settings and change it everytime I switch components and it is more of a drag since I use a Logitech Harmony remote since all the other remotes are just too much to have laying around and that presents another problem with the need to have to configure the remote somehow to go into the Picture setup and change that everytime I switch to another component...please, someone tell me there is a cure!

2... It seems there is a "handshake" problem with my components now and the EX500 and the Harmony Remote which I never had before on the other two sets. I haven't checked my xBox360 yet but I have found if I am watching Directv and then use my Harmony remote in macro mode to switch to my BluRay player (Pioneer as well), it takes a while for the BluRay player to start and it seems this cause my receiver to get a (Not Compatable) message on the info bar on the receiver and no picture shows. This has never happened before!
I did some minor trouble shooting and found if I manually use the remotes that came with the other components and turn on the BluRay player first than it works fine and you can see the Bluray players splash screen and no error on the receiver. I havn't had time yet but will in a few to change the Harmony remote to the new EX500...maybe there is a timing issue Logitech knows about.

I am VERY happy with the EX500 over the EX700 concerning picture quality but these two problems are a ball-buster for me....ANY help would be great!

This is a major drag..to have to manualy go into Picture settings and change it everytime I switch components and it is more of a drag since I use a Logitech Harmony remote since all the other remotes are just too much to have laying around and that presents another problem with the need to have to configure the remote somehow to go into the Picture setup and change that everytime I switch to another component...please, someone tell me there is a cure!

2... It seems there is a "handshake" problem with my components now and the EX500 and the Harmony Remote which I never had before on the other two sets. I haven't checked my xBox360 yet but I have found if I am watching Directv and then use my Harmony remote in macro mode to switch to my BluRay player (Pioneer as well), it takes a while for the BluRay player to start and it seems this cause my receiver to get a (Not Compatable) message on the info bar on the receiver and no picture shows. This has never happened before!
I did some minor trouble shooting and found if I manually use the remotes that came with the other components and turn on the BluRay player first than it works fine and you can see the Bluray players splash screen and no error on the receiver. I havn't had time yet but will in a few to change the Harmony remote to the new EX500...maybe there is a timing issue Logitech knows about.

I am VERY happy with the EX500 over the EX700 concerning picture quality but these two problems are a ball-buster for me....ANY help would be great!

NOTE: I tried different troubleshooting steps and it seems that even with the original remotes along with the Harmony remote (880) if I switch from Directv to the BluRay player for some reason the Pioneer receiver (VSX92TXH) shows a Not Supported error on the receivers screen and no picture from the BluRay player. I had at frst thought it was just the macro the Harmony use to switch from the DVR to the BluRay but it isn't the case here. It seems the only way to get the BluRay player (Pioneer BDP-51FD) to show video is to turn on the EX500 and the BlyRay player fisrt and then power on the receiver! Remember, I use the Pioneer receiver as a hub and only one HDMI connection from the receiver to the EX500. This is why I am getting this error...since the EX500 is already on and then switching to the BluRay...it is causing havoc with my Pioneer receiver...and this hasn't happened until I hooked up the new EX500!

I also tried this...I turned on the receiver and the bluray player...waited for the bluray player to setup (it does take a while for the bluray player to load up upon startup) and no Not Supported error...then turned on the EX500 and same error.

For some reason which is now having me pull my hair out since I am happy with the picture quality and the extra screen size this error is now happening.

Just tried xBox360 as well and same problem..only on a cold startup of the xBox, receiver and EX500 using the Haromy remote...it turns the xBox and receiver on first then EX500...by time the EX500 does it's turn on thing I get the same Not Supported error message on the receiver..it seems the EX500 has to be on and set before I can do anything...argghhhhhhh!

So I sense this EX500 and the way the receiver and what ever component I use has a handshake or timing problem...I hate to get rid of it since I don't know what other options Sony can offer and I am tired of all the exchanges...

HELP!

'NOT SUPPORT' error is typically happen when your source outputs 1080p and the receiver didn't get a proper handshake with the TV.

The ONLY way to solve this problem is to make sure you turn on the TV first and wait a few seconds to let all the electronics in the TV finish initializing before turn on the receiver. You can also power cycle the receiver when you encounter this error.

Unfortunately there is no firmware solution to this problem.

I asked Harmony support to add an exlusive delay for TV power on for my remote to solve this problem. When my system first powered on via my Harmony remote, the TV is powered on first and I have a 10 seconds delay on it (I have a Panasonic DLP which takes a long time to power on). During this time, all other components do no receive any power on commands. This behavior is not how the standard Harmony remote operates. Hence you have to ask Logitech support to tweak this on your account.

check the manual... The Not Support is not an error but simply telling you that the 92 cannot/willnot upscale the format it is being sent. My 92 has done it from the beginning but i always get a picture.

The documentation hits on this subject

92 never upscale anything via HDMI input, only analog. So that's not the problem we discuss here (OP didn't specify but I think he is using HDMI for all). The specific error has to do with 1080p HDMI video and you will not get a picture when this happens. Your receiver will have a flash red light on HDMI status LED and the receiver front panel will display 'NO SUPPORT'.

This error also depends on how your TV's HDMI port is designed. Some TV's HDMI port responses quickly or not powered off at all. Some don't.

Do you remember how to apply those settings? Could you offer a tip or instruction?

There is nothing you can do to apply those settings. You have to email Logitech support and explain to them what you want them to do. They will do it for you.

Guys the Harmony software has a setting called "Inter Device Delay" that will allow a device to wait until sending commands to any other device when an activity starts.


Just go to:

Devices >> Settings >> Adjust the delays (speed settings)

You can set the Inter device delay anywhere from 0 to 60000 ms (1 min) in increments of 100 ms.

I use it to send a 3 second delay when my projector powers on before sending any commands to my other components.

A helpful user on the Logitech forum put this together. http://forums.logitech.com/t5/Harmon...ats/m-p/254432

After approximately 4 hours on the phone with Pioneer, Sony as well as Logitech, We all boiled it down to the 92...but after I had my final call, I drank a cup of joe and tried one thing I didn't think of before but had problems with it enabled on my Directv DVR...I went ito the DVR's Setup and changed the Display Ratio to Native, which i am guessing deals with the DVR's upscaling???? Anyway, after switching the natve setting to On...all the problems with the 92 and the BluRay and xBox getting that Not Supported message went away! Now I don't understand why that would be the fix since it's Directv but low and behold it's working and the EX500 is even remembering the Fulll Pixel to Normal mode for each component now...
If anyone knows why this was I would love to know why!

That didn't work for me because power on commands are send all at once. Also, now everytime you send command to one device, i.e. 92 volume up, you will have to wait the interdevice delay to send any commands to other devices, i.e. change channel on cable box.

It is the problem with 92.


I'd bet it will come back sooner or later. It's all about which box you used first (DTV or Xbox etc).

I use it and it only delays during power on when I start an activity. I can use volume up/ change channels etc... and everything without the delay kicking in. It only delays when the activity starts. Mine is set for 3 seconds and I'd notice a 3 second delay in changing channels, volume etc... I can even start an activty and count to 3 and see the rest of my gear start to turn on after the projector comes on. It works fine for me.

It has come back...darn it...my system was working flawlessly until I got the EX500..I want to keep this TV and I hope it could be rectified with the Harmony remote setup. It is turning into a royal pain in the tush...I have to keep turning on and off the 92TXH and to keep the Directv in Native mode to remember the Full Pixel/Normal sttings. I am surprised the 55EX500 and the VSX92TXH is having communication problems like this and the last two sets worked fine!

So,what are you waiting for? Email Logitech support and it will be taken care of in no time.

I am going to cal them Monday, I was late in calling them today and Logitech said it would take some time so Monday would be more preferable!

I don't really think it will help much aside from getting the bluray to work properly on a cold boot up of it and the xBox360. It's the damn going from one component to the next when each is off until the Harmony turns it on in the Activity.

I tried some troubleshooting last night and found even if my xBox is turned on before I actually change the input on the 92 to the HDMI port it is plugged into and since the 92 is the hub, the xBox isn't noticing a monitor hooked up to it yet I am guessing, and once I change the input to the xBox the same thing...NOT SUPPORTED!

Also the thing with the EX500 not remembering that the bluray is set at Full Pixel and the Directv set at Normal...this too is a royal pain.

For whatever it is worth...I didn't have these problems with the last two Sony sets..the 52V5100 and the 52EX700...just the 55EX500!

It is bad since that is the reason I got the Harmony, to use macros! I just find that even though I manuall turn on the xBox before I switch to it from the DVR and then change inputs it happens...I don't think any delay time settings could help that one.

I have noticed the only way to get it working right aside from the EX500 not remembering the Display info, I have to have everything on and then I can switch from one component to the next but this is not realistic...

There has to be some sort of communication problem between the EX500 and the 92TXH...for whatever, if anyone could shed more light or should I call Sony and now I am not sure which TV they could offer since I have had the 52EX700 and now this one!

Arghhhhhhh!

Get the latest firmware update from Pioneer and you can say goodnight to "NOT SUPPORT" flashing. I had it happen all the time when connecting through my PS3 and the firmware update fixed it. Fixed my "NOT SUPPORT" message when going HDMI out of the laptop too.

I will be bringing the 92 in for the update in 2 weeks...but I still think it's the EX500...how can all the other TV's I had worked but all this is happening with just this one.

I did get off the phone with Sony Engineering and they said it does sound like the HDMI board in the EX500 I have and they confirmed the HDMI board on the 55EX500 is indeed different than what's in the past two. They, as well as I feel it's either a bad HDMI board or a communication problem with the 92...but they are leaning toward the bad board since the additional Display Area problem...and I had just noticed when I started the HTPC which is hooked straight to the EX500, that the EX500 didn't remember the Display Area setting I had set it to either!

A few things to clarify:

1. it is only a problem when your device outputs 1080p. Not a problem if the device only outputs 1080i or lower.

2. My experience is that the HDMI handshake only occurs when 92 powers on. If your TV is not ready at that time, 92 will remember that your TV does not support 1080p.

So, it is not that whenever you watching anything you will see 'NOT SUPPORT' error. It is whenever you turn on a device that requests 1080p output that you will see the error right away because 92 remembered its initial handshake status (or lack there of). Most cable boxes and sat boxes only outputs 1080i max. But BD players and XBox 360 output 1080p.

The delay I refer to is for the TV so that it gives TV enough time to power on before 92 powers on and request handshake immediately. It does not apply to activity switching.

I had my 92 firmware updated a year or so ago and it didn't resolve the 'NOT SUPPORT' error. Not sure if the newer firmware fix it or not becuase mine is out of warranty already.

Sony asked for 7 buisness days to look into it...that delay thing you mention would help on initial turn and I agree..I already knew how to do that in the Logitech software...but this goes beyond that...something isn't kosher here!