well, my story is even worse. i planned to work from home today while they upgraded my system to hd, with a free receiver and installation. well, the installer went the wrong address after I had confirmed with directv the correct installation twice. the installer then called me back and told me that i was out of their service area and that directv would have to reschedule an installation with me. they then tried to re-schedule my installation for october 9. i told them that was unacceptable, and discontinued service immediately after they were unwilling to do anything to compensate me for the inconvenience they have caused me. i'm sure that they will call me within a few days, but i have had enough of their incompetent csrs, unless they offer me a lot of freebies.