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post #12691 of 14318
4/6/12 at 9:35am
Quote:
Originally Posted by joed32 View Post

They know about it, whether they know how to fix it is the question. Lots of talk around the web about this topic. They are saying that if you do a red button reset and then do another one as soon as the program comes back on it will flush your guide. Then after about 24 hours when it has been rebuilt the problem is gone and Search works the way it should for about 3 weeks. Then you need to do it again.

It can't hurt to call and complain. We should all complain. If they keep getting complaints, they'll be more likely to fix it to stop the support calls.

Red Button resets for a long term search for things I hope might eventually appear (I have a couple series not available through home video I'm set to record if a channel starts to air them at some point) is not a solution. I need the DVR to detect and pick up this stuff reliably.

They broke it, they need to fix it. It worked before.
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post #12692 of 14318
4/6/12 at 2:35pm
Quote:
Originally Posted by NetworkTV View Post

We should all complain. If they keep getting complaints, they'll be more likely to fix it to stop the support calls.

That assumes they actually can. I have serious doubts as to the overall skill level of their development team.
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post #12693 of 14318
4/6/12 at 2:39pm
anyone ever see issues with nbahd ? I was getting some crazy looking images and brightness flickering.....

Switched it over to ESPNHD and she was looking good ?
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post #12694 of 14318
4/6/12 at 7:24pm
Quote:
Originally Posted by MichaelLAX View Post

Try masking tape!

On the TYT football site, the cappers trim the tickers off of their final posted product.

I have my 2" electrical tape at the ready come playoffs.
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post #12695 of 14318
4/11/12 at 4:47am
Looks like E! HD is set to launch next on Directv.
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post #12696 of 14318
4/11/12 at 1:12pm
Ok my Hr24 is sooo damn slow it kills me. Sometimes you have to press channel up 5-6-7 times for it to register. I have reset it and it helps for a day or so then goes back. Is there anything I can do or should I just call DTV and get them to do something about it?
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post #12697 of 14318
4/11/12 at 1:16pm
Quote:
Originally Posted by pumbaa071 View Post

Ok my Hr24 is sooo damn slow it kills me. Sometimes you have to press channel up 5-6-7 times for it to register. I have reset it and it helps for a day or so then goes back. Is there anything I can do or should I just call DTV and get them to do something about it?

YES: my HR22-100 is exactly the same. My 7 month old Grandson has NO patience when I am trying to change the channel or play a previously recorded episode of SID THE SCIENCE KID!!!

CALL DirecTV and post your results...
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post #12698 of 14318
4/11/12 at 1:22pm
Quote:
Originally Posted by MichaelLAX View Post

YES: my HR22-100 is exactly the same. My 7 month old Grandson has NO patience when I am trying to change the channel or play a previously recorded episode of SID THE SCIENCE KID!!!

CALL DirecTV and post your results...

My boxes including an HR34 are also slowing down. The worst are two HR20's that sometimes are fine and other times, particularly in the morning, take forever to change channels or forward, etc. There must be a reason that this is happening more often than in the past. My wife and daughter also have no patience.
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post #12699 of 14318
4/11/12 at 8:35pm
I think it is the hr24 mine is the one with the touch screen front on it. I have had it about a year. Whatever model it is, it is unbearable I am going to contact them.
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post #12700 of 14318
4/11/12 at 9:27pm
I have a HR-23 and an HR-24, they are both changing channels very slow !

Can we complain via the internet, I do not feel like waiting on the phone and having the computer operator treat me like I do not know what words to properly say.
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post #12701 of 14318
4/11/12 at 9:27pm
I have 2 DVRs. An HR20, and an HR24 wired with SWM and "whole home" service. So I have one of the oldest and one of the newer DVRs. The HR24 has always been faster, especially while scrolling through the guide. I've not noticed a slowdown on either DVR. The only time it seems slower is when using trick play on a show recorded on the other DVR, but I expected that.
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post #12702 of 14318
4/11/12 at 11:51pm
Both of my receivers HR-22 are very slow. Of course they were fine before the new interface and guide!
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post #12703 of 14318
4/12/12 at 5:45am
I'm usually not one to complain about this, but I'll agree; my HR24 has become increasingly unresponsive to multiple button presses as of late. Sometimes it takes 4-5 presses for something to happen. I've gone through and checked everything I can think of. Of course, my HR21 is as slow as ever. Like, painfully throw it out the window slow.
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post #12704 of 14318
4/12/12 at 5:56am
It looks like D* will be adding E! HD later this month.
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post #12705 of 14318
4/12/12 at 6:32am
Quote:
Originally Posted by oktoberrust11 View Post

I'm usually not one to complain about this, but I'll agree; my HR24 has become increasingly unresponsive to multiple button presses as of late. Sometimes it takes 4-5 presses for something to happen. I've gone through and checked everything I can think of. Of course, my HR21 is as slow as ever. Like, painfully throw it out the window slow.

But the GUI looks nice!!!!!!!!!!

I had a 21 for a short time before it was replaced with the 24, and yes, it was gawd awful slow. The speed difference from the 24 to the 21 is night and day, but the 24 is still slow. I really don't care to have lightning fast when I finally make it inside the guide, I want it to be fast all around.
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post #12706 of 14318
4/12/12 at 6:41am
Quote:
Originally Posted by Mike4HDTV View Post

It looks like D* will be adding E! HD later this month.

Yep.

Quote:
Originally Posted by TheRatPatrol View Post

Looks like E! HD is set to launch next on Directv.
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post #12707 of 14318
4/12/12 at 7:07am
Quote:
Originally Posted by yankee14 View Post


Can we complain via the internet, I do not feel like waiting on the phone and having the computer operator treat me like I do not know what words to properly say.

exactly; I would complain a hundred times a day if it can be done on the internet, but no way am I going to sit on hold on the phone for a clueless rep that is just going to tell me to reset the receiver....
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post #12708 of 14318
4/12/12 at 7:15am
Quote:
Originally Posted by yankee14 View Post

I have a HR-23 and an HR-24, they are both changing channels very slow !

Can we complain via the internet, I do not feel like waiting on the phone and having the computer operator treat me like I do not know what words to properly say.

When I get a computer that wants me to talk to it, I do one of three things:

- I talk gibberish at it until it gives up.

- I say nothing and it eventually gives up.

- I just keep punching buttons until it connects me to a person. That also works for those "press 1 to be annoyed, press 2 to waste your time with options that don't solve your problem" type systems.

I have zero tolerance for voice mail and even less for being expected to talk to it like it's a person.
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post #12709 of 14318
4/12/12 at 8:40am
Usually just doing nothing on the phone will get you to a operator. Don't follow the prompts and you'll get to talk to a person relatively quick.
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post #12710 of 14318
4/12/12 at 9:14am
E! ... coming in HD?

Good.



DirecTV -- bring in even more basic channels in HD!
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post #12711 of 14318
4/12/12 at 9:19am
oktoberrust11,

I don't have even that a high a series, and my HD DVR is ridiculous. Bring it up to customer service rep, and I was told it would be a good thing to shut it all down - even unplug the system - for brief period; then start it all back up again.

Millions have service from DirecTV. It would be damn stupid of the people at the company if they were not aware they have a problem.
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post #12712 of 14318
4/12/12 at 12:45pm
Quote:
Originally Posted by Mike4HDTV View Post

It looks like D* will be adding E! HD later this month.

And all the ladies rejoiced.
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post #12713 of 14318
4/12/12 at 12:55pm
There is a code that u can enter via the search option on the remote that speeds up the response.I cant remember the code(sorry) but it was posted a cpl of times.I know it works as i tried it a couple of seperate times.Been awhile though.Maybe a search will dig it up. Also if your set in "native" it also slows things as well.
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post #12714 of 14318
4/12/12 at 1:12pm
Quote:
Originally Posted by Doctor View Post

And all the ladies rejoiced.

Hey, I watch E!, for the Soup. And absolutely nothing else.
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post #12715 of 14318
4/12/12 at 2:06pm
Quote:
Originally Posted by lobosrul View Post

Hey, I watch E!, for the Soup. And absolutely nothing else.

My thoughts exactly.
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post #12716 of 14318
4/12/12 at 3:09pm
Quote:
Originally Posted by lobosrul View Post

Hey, I watch E!, for the Soup. And absolutely nothing else.

Quote:
Originally Posted by EJ View Post

My thoughts exactly.

Same here as well.

I wonder how many people only tune into E! for The Soup? lol

I would have preferred BBCA or IFC, but I'll gladly take E!.
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post #12717 of 14318
4/13/12 at 6:42pm
TiVo has a page at their site that allows you to see what recordings you have made and what recordings are scheduled, does DIRECTV have a similar option at their site?
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post #12718 of 14318
4/13/12 at 6:51pm
No
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post #12719 of 14318
4/14/12 at 7:21am
Quote:
Originally Posted by NetworkTV View Post

When I get a computer that wants me to talk to it, I do one of three things:

- I talk gibberish at it until it gives up.

- I say nothing and it eventually gives up.

- I just keep punching buttons until it connects me to a person. That also works for those "press 1 to be annoyed, press 2 to waste your time with options that don't solve your problem" type systems.

I have zero tolerance for voice mail and even less for being expected to talk to it like it's a person.

Usually just hitting "0" gets to an op.
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post #12720 of 14318
4/14/12 at 8:16pm
Quote:
Originally Posted by dcowboy7 View Post

Usually just hitting "0" gets to an op.

Not with every system. Some will say "I'm sorry, I don't understand that response" a few times before they take you there. I think some systems disable that option to keep people from doing that.
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