I called DirecTV to see about getting my DVR upgraded to the new Genie because my current DVR sucks balls. It's an HR25 or something like that, really slow with every click of a button. They told me I could upgrade to the Genie for $300. I said no, so they said they could offer me an HR34 for $100 if I also upgraded my account to the whole home DVR service (at $3/month), which I also said no to. I told them I'd mull over my options and ended the call. I have a very connected home but just don't watch TV anywhere but the main room. I have a 2nd spare TV that I watch occasionally when the wife wants to watch her shows at the same time, but I'd be surprised if I turn on the 2nd TV once a month.
For reference, I'm a customer in good standing - I buy into their top tier programming package and have since 2007. I occasionally buy premium sports packages. I'm already sending them a bit of cash each month. Asking me to pay full price for a DVR that new customers get for free, or upgrade my services for something I don't need/use seemed repugnant to me, so I called them back to cancel my service. Seriously.
The guy at the other end of the line looked over my account and took action. The result: they're upgrading my DVR to the Genie for free. My 2nd TV (which has an HD receiver but not a DVR) also needs to be upgraded because the Genie needs a new SWM or something and my old receiver wasn't compatible. They're doing it all for free. As they should.
I'm not one of those people who call every 2 years and ask for freebies. This is the first time I've considered canceling service with them. I have to say, I'm very pleased with their willingness to work out the issue and keep me as a customer. Thank you DirecTV!
Yes, this upgrade reset a 2-year commitment with them, but I'm ok with that. I've been with them 5 years, 2 more seems reasonable.
I'm getting the Genie installed later today - I'm hoping it's a serious step up from my old equipment. We'll see.