Originally Posted by ScottFern
If I did NOT have the 5.99 support plan would they be harassing me to pay for a replacement DVR?? I am not sure if my 5.99 plan played any part in getting a replacement without incident.
NO, the ONLY benefit you get with the PPP on receivers, is that you normally have to pay $20 S&H to have a replacement receiver sent; otherwise, they are replaced FREE as long as it is a leased receiver. And most of the time, you can very easily get them to waive the S&H fee, particularly if you are a good, long-term customer. I've had many clients have to get replacement receivers, & they all had NO problem getting the S&H waived. (after I told them this secret
Personally, I think the PPP is a total waste of money, & discourage my clients from getting it. Even if you have a receiver break EVERY year, you're still money ahead over spending $72/year.