Originally Posted by hardballpete
Far from my experience. No rhyme or reason to their decisions.
Awful and pathetic way to do business.
...well, this is coming from a guy that goes by the handle of "HardBallPete"...
In my case, I seldom ever ask for anything. My last experience was when I upgraded to HD several years back and wantred to get an HD DVR. At the time, Comcast was running a pretty slick deal, so I wasn't willing to pay the upfront cost of a DVR I wasn't going to own. The result was no up front fee for the DVR and a free installtion of the new dish and DVR. I did have to go to retention since the normal CSR wouldn't budge, but that sounds about normal.
Before that, back in the round dish days, the place I was working was able to wrangle a deal for their employees to get free equipment and installation with no contract (this was back when the contract was only a year). You only had to pay the shipping on the equipment which was sent to you for the installer to set up after it arrived.
So, I think it matters a) how much you call them b) how long you've been with them and c) how much ammunition you have to take a deal somewhere else. On the last point, if you live in an area where your options are limited, you may not get a deal even if you've been with them a while and don't normally ask for stuff. In my case, I have 3 other options plus OTA, I seldom ask for any deals and I've been with them so long, my grandfathered package hasn't been offer for at least a decade.