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DirecTV HDTV - Page 470

post #14071 of 14740
Quote:
Originally Posted by hardballpete View Post

That's the whole point. The discounts and deals VARY, with no rhyme or reason!! There's no written policy AT ALL. They make it up as they go along.

It's russian roulette with retention agents. It's a horrendous policy, and totally absurd for any company to do biz this way.

No, it's not. Those discounts aren't official. They're remedies. It's like the discounts and freebies you would get from McDonald's if they screw up your order and you complain.

Intruductory rates, special discounts on packages and previews that are official always are advertised.

There's a reason you usually have to go through retention for the other stuff: they only give them out if they think you'll drop the service and you're a customer they want to keep.
Quote:
14000 posts? Fourteen Thousand? eek.gif
You have your hobbies and I have mine. I'm not sure how my post count has anything to do with the topic.
post #14072 of 14740
Quote:
Originally Posted by NetworkTV View Post

There's a reason you usually have to go through retention for the other stuff: they only give them out if they think you'll drop the service and you're a customer they want to keep.
You have your hobbies and I have mine. I'm not sure how my post count has anything to do with the topic.

It's called "negotiation", and its available to anyone savvy enough to ask.

I recently finished my 2-year contract and saw my monthly bill shoot up even after dropping HBO and the "plus" package.
I called and threatened to cancel, but I was very careful not to ask for any specific discounts, plus insisted on keeping my current "minimal" package. There was a good deal of back and forth trying to get me to bump up my package, but I stuck to my guns and kept saying "there must be a way to lower my monthly costs". Finally she started offering minor discounts for "6 months only", and I kept refusing to commit. She eventually added up several minor discounts that totaled about $25 per month for the next 6 months with no new contract. She waived the receiver fee, discounted Showtime and discounted the basic package too.

At different times they have different deals available on various things, its just a matter of getting them to search and dig them up. Negotiation 101: never say what you want, make them offer things and act disappointed with what they offer.
post #14073 of 14740
It'd be nice if they abandonned their practice of soaking existing customers vs giving newbies the world on a platter. The current situation reminds me a lot of air fares since de-regulation.
post #14074 of 14740
Quote:
Originally Posted by Steve S View Post

It'd be nice if they abandonned their practice of soaking existing customers vs giving newbies the world on a platter. The current situation reminds me a lot of air fares since de-regulation.

That has not been my experience at all. Every new customer deal has a very similar deal for existing customers.
post #14075 of 14740
Quote:
Originally Posted by hardballpete View Post

That's the whole point. The discounts and deals VARY, with no rhyme or reason!! There's no written policy AT ALL. They make it up as they go along.

It's russian roulette with retention agents. It's a horrendous policy, and totally absurd for any company to do biz this way.

14000 posts? Fourteen Thousand? eek.gif
Why would they publish that? They already put the movie discounts online.
post #14076 of 14740
Quote:
Originally Posted by Steve S View Post

It'd be nice if they abandonned their practice of soaking existing customers vs giving newbies the world on a platter. The current situation reminds me a lot of air fares since de-regulation.

Just shows the quality of management that's all too prevalent in many companies. Quality is not a top concern. And so inconvenient when you can just bs your way through something and mostly it works.
post #14077 of 14740
Quote:
Originally Posted by lovinthehd View Post

Just shows the quality of management that's all too prevalent in many companies. Quality is not a top concern. And so inconvenient when you can just bs your way through something and mostly it works.

The fact is, the majority of customers won't leave over not getting a deal. However, a prospective customer might need a deal to pull the trigger.

Churn is normal, but adding subscribers is vital to the stock price. Shareholders want to see growth. If the company gains 10 subscribers with a deal and loses 3 over not giving a deal, that's a net increase and looks better on the balance sheet.
post #14078 of 14740
Quote:
Originally Posted by NetworkTV View Post

The fact is, the majority of customers won't leave over not getting a deal. However, a prospective customer might need a deal to pull the trigger.

Churn is normal, but adding subscribers is vital to the stock price. Shareholders want to see growth. If the company gains 10 subscribers with a deal and loses 3 over not giving a deal, that's a net increase and looks better on the balance sheet.
Hell, the majority of customers won't even call and ask for a deal in the first place. If they need to save money, they'll most likely drop down a package or lose an extra. And if a customer is really po'd, they'll change providers without even seeing if they can get a deal.
post #14079 of 14740
Quote:
Originally Posted by hardballpete View Post

That's the whole point. The discounts and deals VARY, with no rhyme or reason!! There's no written policy AT ALL. They make it up as they go along.

It's russian roulette with retention agents. It's a horrendous policy, and totally absurd for any company to do biz this way.

14000 posts? Fourteen Thousand? eek.gif
Dude...seriously quit your bitching and whining and simply go with Dish, comcast, or Time warner what ever floats your boat.

It it what it is...that's how D* rolls so if you don't like it go elsewhere. For the rest of us like myself who's been with them since 97 before they were even directv I've had my share of headaches but for the most part they offer IMO the best package out there. There's no perfect cable or sat service ok...pick your poison and deal with like a man.
post #14080 of 14740
Quote:
Originally Posted by zoey67 View Post

Dude...seriously quit your bitching and whining and simply go with Dish, comcast, or Time warner what ever floats your boat.

It it what it is...that's how D* rolls so if you don't like it go elsewhere. For the rest of us like myself who's been with them since 97 before they were even directv I've had my share of headaches but for the most part they offer IMO the best package out there. There's no perfect cable or sat service ok...pick your poison and deal with like a man.
I agree,DTV may not be perfect but IMO it is the best game in town(mine anyway) I had to spend 6 months out of town for work and had cable service,I didn't realize how bad it was .I've been with DTV for maybe 15 years and would never think of changing.
post #14081 of 14740
I had cable for 16 years (Time Warner) and although they have more HD channels, Directv is so much better. Only been with DTV since Nov. '12.

1. Bigger DVR/More tuners
2. Better overall picture
3. Better Customer Service
4. Time Warner's Guide/DVRs are very buggy (always been/always will)
5. Better equipment
6. Whole Home DVR Service is crap with TWC
7. Problems recording popular shows due to SDV (Switched Digital Video)
8. Constantly re-booting of their boxes to work properly

I could go on and on about how bad Time Warner is. I know that they're not the end all be all in terms of cable but I would classify them as being the best among cable providers (AT&T/Comcast being a distant third, lol). You ask anyone that has Time Warner and their #1 Complaint will always be Customer Service, it's TERRIBLE!
post #14082 of 14740
Hey Zoey, I'm gonna say what I want and when I want to. Everything I've said is a stone cold fact. If you love DTV so much, you two should get a room.

How you like me now?
post #14083 of 14740
You seem to be obsessed with Directv. People will choose the provider who has the programming and services at the price point that they want. Everyone is different and that's why there are choices, you pick your "poison" and go with it. Every provider has faults. Which provider do you prefer? Tell people why they're the one that you choose. Just saying "I hate Directv" doesn't help anyone in making their choice.
post #14084 of 14740
Quote:
Originally Posted by hardballpete View Post

Hey Zoey, I'm gonna say what I want and when I want to. Everything I've said is a stone cold fact. If you love DTV so much, you two should get a room.

How you like me now?
Lighten up dude, it's just a TV forum and Zoey is one of our most respected contributors. Play nice. rolleyes.gif
post #14085 of 14740
Hey, I LIKE the DTV service. It's very good. Hard to complain about the quality of picture and programming choices.
But I HATE their equipment upgrade policies-if they even have any that are rational, which I doubt.

That's all I said and i get all this confrontational yapping.

Carry on y'all.
post #14086 of 14740
Quote:
Originally Posted by hardballpete View Post

Hey, I LIKE the DTV service. It's very good. Hard to complain about the quality of picture and programming choices.
But I HATE their equipment upgrade policies-if they even have any that are rational, which I doubt.

That's all I said and i get all this confrontational yapping.

Carry on y'all.

Their equipment upgrade policies are perfectly fine and are rational/logical.
post #14087 of 14740
They are?
post #14088 of 14740
My two year agreement is up. What should I ask for to remain a customer? I already have Charter internet and phone. Bundling TV into the package won't cost me very much extra. Thinking about setting up a HTPC with a Homerun 3 tuner box to stream to my main TV through an Xbox 360. A good deal could keep me a customer of DirecTV. What's the best deal I can push for?
post #14089 of 14740
Quote:
Originally Posted by hardballpete View Post

Hey Zoey, I'm gonna say what I want and when I want to. Everything I've said is a stone cold fact. If you love DTV so much, you two should get a room.

How you like me now?

Well enough to remove your posting privileges in this thread if you don't dial it back a bit wink.gif

Two things to remember: DTV = Digital television, NOT DirecTV. Use DirecTV or D* for short.

Second. This is a DirecTV thread. Not a DirecTV bashing thread. While some criticism is expected, most members come here to discuss channels, issues, wiring and other support questions.

Let's all try to remember that and stop the bickering.

Thanks.
post #14090 of 14740
Hi guys, I just recently came back to DirecTV after 4 very long years of Trying other services, (dish/Comcast). I gotta tell ya, I'm so glad to be back!!! There is nothing better than DirecTV imo. From programming, and picture quality, to channel locations, on screen guide and equipment. Also pricing is really good when you factor in everything I've mentioned. I cannot express enough how frustrating those other Guys were. I cannot believe I actually thought there could have been something better out there in my area! So happy to be back!
post #14091 of 14740
Quote:
Originally Posted by Viventis View Post

My two year agreement is up. What should I ask for to remain a customer? I already have Charter internet and phone. Bundling TV into the package won't cost me very much extra. Thinking about setting up a HTPC with a Homerun 3 tuner box to stream to my main TV through an Xbox 360. A good deal could keep me a customer of DirecTV. What's the best deal I can push for?
My contract was up and I got an HR34 w/installation for free. Just tell them you've shopped around and want to know what they can offer.
post #14092 of 14740
Quote:
Originally Posted by GeneWildersHair View Post

Hi guys, I just recently came back to DirecTV after 4 very long years of Trying other services, (dish/Comcast). I gotta tell ya, I'm so glad to be back!!! There is nothing better than DirecTV imo. From programming, and picture quality, to channel locations, on screen guide and equipment. Also pricing is really good when you factor in everything I've mentioned. I cannot express enough how frustrating those other Guys were. I cannot believe I actually thought there could have been something better out there in my area! So happy to be back!
Yeah precisely. But you know sometimes when your 1st Girlfriend or BF is all you have to judge it by and you have it good you always think if there's something better on the other side so of course you have to experiment. And most of the time you'll come running back more appreciative and content.
post #14093 of 14740
I have had directv but now have fios & i like fios better:

-better triple play bundle $$ deal.
-with my package all premium movie channels are free.
-free nfl redzone.
-dvr is better.
-slighty better channel PQ.
-better sound quality on music channels.
-no cleaning snow/ice off the dish. biggrin.gif
post #14094 of 14740
Quote:
Originally Posted by dcowboy7 View Post

I have had directv but now have fios & i like fios better:

-better triple play bundle $$ deal.
-with my package all premium movie channels are free.
-free nfl redzone.
-dvr is better.
-slighty better channel PQ.
-better sound quality on music channels.
-no cleaning snow/ice off the dish. biggrin.gif

I had Fios were I previously lived a few years ago, and have DirecTV now as Fios is not available in my new area. I agree those things you mentioned are better, however I am satisfied with DTV but if i could choose one or the other it would be Fios.
post #14095 of 14740
Quote:
Originally Posted by H8ter2 View Post

I had Fios were I previously lived a few years ago, and have DirecTV now as Fios is not available in my new area. I agree those things you mentioned are better, however I am satisfied with DTV but if i could choose one or the other it would be Fios.
Alright, ok..I think you and cowboy both are sincere and if that's true then I have something very serious to consider when my 2 yr contract with my beloved D* is up in I think in Mar. You know I remember now I've been with them when they were Prime star that's how long our marriage have been.

And my exp with others like TWC, comcast, and esp Dish at my parents house so I'm very familiar with it being there many times and I hated all of them. Fios and ATT is the only ones I've never had any interaction with.

I'm going to check if I have FIOS in my area and if so I will def use that as leverage when I negotiate with them and I will be prepared this time to try Fios if push comes to shove and this time I won't be bluffing with customer retention.

Anyone else have had both D* and Fios preferred Fios please speak out.
post #14096 of 14740
My PS3, TV, and Computer recognize everything that's saved on my list. My PS3, TV, and Computer are unable to play anything. It will say the title of what it is but for the time it says 0 Seconds and will not play. Is this not possible because of copyrights or am I doing something wrong?
I have DVR Genie.
post #14097 of 14740
Quote:
Originally Posted by Justin Sullins View Post

My PS3, TV, and Computer recognize everything that's saved on my list. My PS3, TV, and Computer are unable to play anything. It will say the title of what it is but for the time it says 0 Seconds and will not play. Is this not possible because of copyrights or am I doing something wrong?
I have DVR Genie.

You're not doing anything wrong, the only devices that can play content from a DIRECTV DVR is other DIRECTV receivers, DIRECTV RVU Clients, Samsung RVU clients, DIRECTV2PC or Nomad
post #14098 of 14740
Quote:
Originally Posted by dcowboy7 View Post

I have had directv but now have fios & i like fios better:

-better triple play bundle $$ deal.
-with my package all premium movie channels are free.
-free nfl redzone.
-dvr is better.
-slighty better channel PQ.
-better sound quality on music channels.
-no cleaning snow/ice off the dish. biggrin.gif

i just dumped fios and would love to know what DVR model# you have, they dont have anything even remotely worth owning. let alone comparable to directvs hardware.
PQ was pretty even to me with an edge to directv
post #14099 of 14740
Quote:
Originally Posted by rad View Post

You're not doing anything wrong, the only devices that can play content from a DIRECTV DVR is other DIRECTV receivers, DIRECTV RVU Clients, Samsung RVU clients, DIRECTV2PC or Nomad

I believe at CES there was mention of the Playstation becoming an RVU client though, so at some point in the future it might be able to work. However, it will cost $6/month to be able to use it since DirecTV charges $6/month for any RVU client (be it a C31, Samsung TV, or Sony TVs and Playstations that are supposed to gain RVU soon).
post #14100 of 14740
Quote:
Originally Posted by zoey67 View Post


Anyone else have had both D* and Fios preferred Fios please speak out.

I had D* several years ago, but it was before they switched to mpeg4. I suspect that it's possible that those channels that originate in mpeg4 might look better on D* since there's no transcoding necessary. OTOH, channels originating with mpeg2 might look better on FIOS since FIOS is still on mpeg2 and in that case no transcoding is necessary for those channels. I'm not speaking to compression here and of course that's the wild card in this PQ equation. FIOS either doesn't compress or compresses the least of the available providers.

I can also add the fact that I'm not wild about their DVR. Their whole house 'solution' is prone to issues such as lag.
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