Originally Posted by rocky1
Hope this is the right area but not sure where to post.My contract with D is up.I presently have a HR20-700 in the fam. room another HR20-700 in a tv room ,a H20-100 in master br,and a HR23 in another br.The hr20-700 dvr's are getting very slugggish at times slow response w/remote,sometimes on play back of recordings we get jitters/stall/dropouts etc.Just not all the time.I'd like to see what options i have from the experts here.I would like to replace all the DVR's as well as Add one to the Master BR replacing the H20-100.My significant other constantly records and then subsequently watches these programs that i dred.The other day she's watching one of her recordings and kept getting upset and saying "Y does it keep doing that!?" What can i ask or should ask for from D.thx
Are the jitters only happening when watching recordings, or do they happen in live TV as well. If they happen when watching live TV then it is most likely a satellite signal issue and you may need to have them come adjust your dish. If it is only with recordings then it is probably the hard drives starting to fail in your DVRs. You can call DirecTV and tell them about the issue and they will send you replacment DVRs for free and without any new commitment. They however will not gaurantee what model DVRs you get. You could get anything from a HR20 to an HR24, whichever is sitting on top of the pile at the warehouse they ship them from. If you have them send an installer out to replace the DVRs for you then you might have a slightly better chance of getting an HR24 if the tech has some on hand (they don't always have them, so you get whatever they have).
Finally, you could ask them about getting a deal on the Genie and some thin clients. You could put the Genie in your family room (or TV room), and then place thin clients in the other three rooms. The Genie would allow you to record up to 5 channels at once all on that one DVR, and watch those recordings in any of the 4 rooms. Be aware though, watching live TV on the thin clients uses a tuner from the Genie. So if you are watching live TV on all three thin clients you will only be able to record 2 other channels on the genie at that same time (or record 3 if using 2 clients, etc). There have been many posts about existing customers getting good deals on upgrading to the Genie and thin clients lately. Many people are able to get it for free or for $50-100. It will require a new 2 year commitment though.