Originally Posted by PAULSTORM
Ugh! I just wasted an hour and a half with Directv customer service regarding the missing guide info for OTA channels I get thru my AM-21.
I always thought my Directv box preloaded all the local OTA digital channels, including subchannels, based on a database at Directv. The reason I thought this is because I enter my home zip code and a zip code for a secondary market in case I can receive those signals. Directv customer service tells me the program guide info is pulled from the information provided by the OTA signal, not a Directv database.
You need to tell us which receiver you are using w/your AM21 - as it DOES make a difference on how it works...
- If you have an H2x or HR2x receiver/DVR, the AM21 DOES, in fact, get ALL of it's OTA channel info from a database D* sends up in their data stream. It IS based on the zip code(s) you enter when you are setting your AM21 up. (it has NOTHING to do with the "spotbeam" you're in; you could even enter zip code 62704, & you would see our local OTA stations in your guide...it is NOT based on any type of "OTA scanning", like your HDTV's have) If D* does NOT have a particular subchannel listed in their database, your receiver(s) will NOT even be able to tune it in - & there is NOTHING you can do about that.
Unfortunately, D* in its infinite wisdom, decided to stop doing OTA channel updates to their database - so any new or deleted subchannels within about the past year or so, will NOT be in your guide. According to sources over at the satellite boards, it's allegedly because their OTA EPG database is "too full", to allow any more updates - of course, D* would NEVER simply tell their users of this issue, so that at least their subs would not have to keep getting all of the FUBAR related to this issue.
It's one of the main reasons why I finally dumped them, & switched to E* - ALL their HD receivers do OTA scanning, & allow you to watch ALL OTA channels you can receive at your location; although they do have some subchannels that lack EPG info. But, you CAN at least watch them, & set up manual timers on the DVR.
(AND unfortunately...just like D*, E* has decided to pretty much stop updating THEIR OTA subchannel EPG database as well - again, I can at least set a manual timer to record any subchannels, even if there is NO EPG info for them...)
- If you have one of the new Genie DVR's, those receivers DO allow the AM21 to scan & find all receivable stations, which you can then watch
- similar to how the E* receivers now work. However, you STILL will have the problem of no EPG info, for the same reason I stated above.Edited by dishrich - 4/20/13 at 8:26am