Originally Posted by young707
I am considering lower my TV bill. Is DirecTV a good option.
As noted, I doubt you'll see any major savings - just different equipment and programming packages. Honestly, the real advantage is having the ammunition to switch services if you aren't happy.
I read Yelp in San Jose about DirecTV and over whelming very negative reviews, particularly about over + double billing, horrible customer services, and non-working dish and constantly failed equipment., and very bad installation contractor here
This is not an option, right?
I've never had any of those kinds of issues other than I realized recently that I was still being billed for a mirroring fee about a year after I deactivated an older, second DVR. They had stopped billing for the DVR service, but the second receiver fee was still there and I had missed it on the bill.
When I noticed the issue, I called and they credited my account for the fees and gave me additional credits for 12 months as a way of saying "sorry" for goofing up. If that's terrible service, then maybe I'm too easy to please.
I will say, though, there are areas where the installers suck. Unfortunately, those guys are usually contract workers, so they don't always follow through properly on stuff. In those cases, all you can do is complain until you get everything right. One would hope that, with enough complaints, DirecTV or Dish would eventually stop using that contractor and hire someone else.
Finally, there are certainly areas where having a dish may not prodice as good results. Places that get a lot of heavy rain might see more signal outages. If your line of sight isn't quite clear, you'll see more outages due to low initial signal strength. Places with high winds migh see periodic signal issues when the wind wiggles the dish beyond tolerances. Not every location is good for dish service.
The thing is, if your installer doesn't properly mount and aim the dish and connect everything properly, even the best location for satellite can easily become the worst.
Unfortunately, when you hear complaints, that's usually all you hear. People seldom go online or wherever to say things are great. I'm sure if you looked it up, you'd find just as many complaints with every cable, telco and satellite company out there. That applies to every business. I'm sure that once it matures and expands, you'll eventually get some nightmare stories from Google Fiber, too.