Originally Posted by mdavej
Not true. Over the years I had 4 defectives replaced and every single one triggered a new commitment. It wasn't supposed to but it did. DirecTV will attempt to cheat you at every turn and claim it was an error, so you have to watch them like a hawk.
This also happened to me. I was just a few months away from completing my initial 2 year contract when my receiver died.
I had planned to switch to TWC because they had an AWESOME price. When I called d* to inquire about getting a replacement receiver, I was VERY clear in that I would not get the replacement if my contract was going to be extended. I was assured that it would not, so I ordered the replacement.
Three months later when I called to cancel d*, I was told that I owed a HUGE ETF. I asked why and they told me that I had just AGREED to a contract extension (which of course I never did).
I was freaking furious! I spoke to so many people about this that I lost count. I ended up paying them the HUGE ETF because I was so disgusted in their crappy and illegal business practices.
That same month I found that there was a class action lawsuit on d* alleging the EXACT same things happened to MANY others.
I have since switched back to them (because I really do like the channel lineup), but when I talk to them on the phone I RECORD EVERYTHING - with their permission, of course.
If they try to screw me again, they're going to get what they deserve.
Here's a link to the class action lawsuit.
http://www.consumerwatchdog.org/case/fighting-unfair-cancellation-policies-imburgia-mecca-and-greiner-v-directvEdited by Sweetmeat - 6/7/13 at 8:00pm