Originally Posted by mercury
"""Try 'em again in a day or two. Last year I didn't get the deal until the 2nd attempt"""
"""I just made my yearly call tonight. Had to threaten two CSRs with cancellation before the 2nd one gave me the 77 per year deal. Going on my third year at this rate"""
"""I didn't get my "special" renewal rate until I asked to cancel. Then they transferred me to somebody who gave me the rate. You gotta threaten to cancel"""
What your doing is dishonest!
have a nice life.
Sometimes you gotta whack 'em over the head with a 2X4 to get their attention. If you WILL pay $77 but not $147, then you're doing the legwork to give them the chance to not lose a customer. It costs them almost nothing
to keep an existing customer (except for the calls which they make worse by making you try again and again), and anything
they'll agree accept to puts them ahead of where they'd be if you leave; you're just negotiating from a very strong position.
Several years ago we had a cell phone with a provider we liked. Always worked, everyone who needed it knew our number, pretty much the price and service everyone else was offering when we signed, etc. Time came to renew the contract, and the renewal deal was much worse than the come-ons from other providers. Called a customer rep, told them we wanted to stay and asked if they could match, or at least approach, the better deals we were offered. Nope. We'd drop. Sorry. We let the contract expire and moved to another provider at a better monthly rate, with a much better deal on LD and roaming, but new phone, new number, and voice mail has never worked as well as before. A couple weeks later, the old cell company called asking what they could do to keep us as a customer. We related our experience and told them to call back two weeks earlier. Looking back, we should have hung up on the first and tried a different customer rep. Nothing dishonest there. It would have worked out better for both of us if we tried again and gotten a more compliant CR, but why should we have to do that?
Our daughter bought a car with an XM radio and activated the 3-month free trial during the summer, and liked it. After she got back to school and only occasionally used the car, the trial period ended. She intended to let it lapse and reactivate it when she was going to be driving a lot, probably in the spring. It just wasn't worth $12.95 to her while classes were on. XM called and she told them her plans. They offered her a much better ($5.95/mo??) rate, so she took it. Not dishonest at all, and they kept a subscriber.
Chuck said it. Their financial health is their concern, not ours. They certainly don't care about our financial health. If you feel really strongly about it, send them a donation. Maybe they'll return the favor if you hit hard times.