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XM subscription renewal time again...any discount codes? - Page 5

post #121 of 460
Just an update, as of 26-Jan, the $77/yr (plus BS digital radio song thing fee) is still available. Just got it on a renew subscription
post #122 of 460
I just called and they would let me keep the price at $77 a year but refused to include the online. I explained to him I listen to only 2 music channels and nothing else and the small amount of time I even have it turned on was just not worth it to me to spend over $100. So he canceled my account. I even offered to do the music only with the online and he said if I dropped it to music only then the online would be $7.99 a month. So I guess in 3 weeks I am no longer going to be using the XM any longer. Oh well I guess I just saved alot more money.
post #123 of 460
I just "cancelled" my wife's account again. The current deal that I accepted was 5 months for $23.05 total. I was disconnected twice using the official 1-800-XM-RADIO number and I found an alternative number to call. I think 1-800-998-7900 goes straight to customer retention and sent me to someone instantly that did the deal.
post #124 of 460
I just reactivated my account last Friday for $23.05 total (5 months) as well. I called about the offer since they sent it to me in the mail, but before I could even get it out of my mouth they offered it to me.
post #125 of 460
Just called to "cancel" mine today. Was offered the 1 year renewal which used to be $77 but now with the royalties is $88.

I asked if they had a shorter plan available and was offered the 5 month $23.05 deal which I took.

One caveat: the rep said for any plan under 1 year they don't send out a renewal notice - they just automatically renew for the normal high rate unless I call them beforehand to "cancel" again and get a lower rate.
post #126 of 460
Quote:
Originally Posted by Breyean View Post

Just called to "cancel" mine today. Was offered the 1 year renewal which used to be $77 but now with the royalties is $88.

I asked if they had a shorter plan available and was offered the 5 month $23.05 deal which I took.

One caveat: the rep said for any plan under 1 year they don't send out a renewal notice - they just automatically renew for the normal high rate unless I call them beforehand to "cancel" again and get a lower rate.

I add a reminder in Outlook for the day before the plan is up. I even have the radio ID and phone number included to make it less painful. I think this is about my seventh deal between two radios. I haven't paid full price in years.
post #127 of 460
Quote:
Originally Posted by bryansj View Post

I add a reminder in Outlook for the day before the plan is up. I even have the radio ID and phone number included to make it less painful. I think this is about my seventh deal between two radios. I haven't paid full price in years.

That's exactly what I do as well.

How'd I ever get by before computers?
post #128 of 460
The 5 months for $20 deal is pretty much the going rate now. They're offering that to everyone. They have been for a couple of years now.
post #129 of 460
Quote:
Originally Posted by barbie845 View Post

The 5 months for $20 deal is pretty much the going rate now. They're offering that to everyone.

I thought that was pretty much what I implied when I said they offered it without me even asking.
post #130 of 460
wow 5 months for 23 bucks?
thats a awesome deal..

i got it on the auto 3 months standard rate for like 30 something..

so i just call up and say what??

that i want to cancel?
post #131 of 460
Quote:
Originally Posted by intheb0x View Post

wow 5 months for 23 bucks?
thats a awesome deal..

i got it on the auto 3 months standard rate for like 30 something..

so i just call up and say what??

that i want to cancel?

Yes. I guess you should actually be willing to cancel, but I doubt they'll let you go without a deal. When they ask why just say that it is too expensive. You can also say that you mostly use the XM Online streaming and they might throw that in as well.

Use this phone number for a direct line to the retention department 1-800-998-7900.
post #132 of 460
Quote:
Originally Posted by bryansj View Post

Yes. I guess you should actually be willing to cancel, but I doubt they'll let you go without a deal. When they ask why just say that it is too expensive. You can also say that you mostly use the XM Online streaming and they might throw that in as well.

Use this phone number for a direct line to the retention department 1-800-998-7900.

I also always use the line that it's too expensive and I'm going to cancel based on the renewal price they sent in the reminder letter.

They at first offered me the old $77 12 month deal I've had the past few years (which is now $88), but I said I didn't want to commit to a full year and asked if they had any shorter term plans. That's when they offered me the 5 month deal, which is cheaper per month than the old 12 month I had been on.
post #133 of 460
I called to cancel because my Directv was just raised as well as my internet. Told the rep that I can't justify paying for royalty fees for stations I don't listen to and paying for online. She gave me XM Everything, premium online feed, and Best Of Sirius for around $110 after taxes for only 1 year.
post #134 of 460
The 77/year deal also applies to Sirius. I called yesterday and told them that I received a flyer for this half off deal ($77/yr.) and that I wanted to take advantage of that deal. After a few times on hold, the guy asked me if I was able to fax the form to them if requested. I of course said yes and the guy put me back on hold. After a few minutes he came back and said that I could have the deal. He never again asked for me to fax the flyer. Of course I have no flyer, just used it for negotiation purposes.
post #135 of 460
Just got a call asking me to take advantage of the "New" 3 months for $24.00 bucks deal.. Told them I wasn't interested only looking for a yearly deal.....Told me not such deal was available......I said...Ok...Goodbye....Then he said....Wait Hold on a minute...I think something just came up.....$88.00 full year....I leap on it...
post #136 of 460
Quote:
Originally Posted by passdue View Post

Just got a call asking me to take advantage of the "New" 3 months for $24.00 bucks deal.. Told them I wasn't interested only looking for a yearly deal.....Told me not such deal was available......I said...Ok...Goodbye....Then he said....Wait Hold on a minute...I think something just came up.....$88.00 full year....I leap on it...

That's interesting. So the 5 month deal a lot of us have gotten is now only 3 months, and for the same price?
post #137 of 460
Quote:
Originally Posted by Breyean View Post

That's interesting. So the 5 month deal a lot of us have gotten is now only 3 months, and for the same price?

I doubt it. They just weren't trying hard enough. I'm sure they would have offered him the 5 month deal if he didn't ask for a yearly plan. Yesterday I received a return to XM mailer for a car I no longer own. The plan was the 5 month deal.
post #138 of 460
Been a subscriber since '05, my $77 a year subscription ends 3/9.
I called today with hopes of getting the same deal with internet thrown in-no dice.
Was asked why i wanted to cancel and said poor sound quality and I do more of my listening via pandora on my iphone. In an idian accent, she asked all the questions that assume I am idiot, regarding sound quality-
1) Are you using FM for connection?
A= No, it is directly connected
2) Have you checked the attenna? Is it outside the car?
A= Yes (I could have said that where the antenna is has nothing to do with how their compression squashes the sound quality, but I didn't)
Was told that internett was a totally different thing(whatever that means).
I was offered $77+$11 royalty= $88 for one year and an additional $2.95 per month for my iphone. I told her to not renew it. I was then offered three months free on the portable. Again, said to cancel it. No counter offer there.
I just downloaded the app for xm/sirius and it isn't bad, especially when run through the compressed music enhancer on my car stereo. But, I have grown to love slacker/pandora and can live without it. My wife still uses the inno and I would like to renew for her, but if that can't give us a better deal, she'd be happy going back to radio and sticking with podcasts (she loves the Itouch I got her). XM/sirius needs to make things more compelling for us to resign.Is there a chance if I were to call again in a few days, they'd throw in the iphone streaming?
post #139 of 460
I got them to throw in the basic 32k internet streaming, but not the Premium streaming needed for the iPhone. There are other programs able to stream XM online without needing the Premium/iPhone app.
post #140 of 460
My main radio is paid up until May 2011, but my 3 additional radios expire this week. One of the radios will not be renewed, but I need to renew the other two.

In reading this thread, it seems there are deals for the main account. Anyone know how to go about getting a decent deal for secondary radios?
post #141 of 460
The main radio can get half off the $12.95 and the additional radios can get half off the $8.99. That was what I was offered when I called to cancel the additional radios in December. The CSR adjusted the main radio to half price right after I let her renew radios 2 and 3 at half price. Now all three radios have the same renewal date.
post #142 of 460
John, thanks for the response. I just called the retention number someone posted above (1-800-998-7900) and they did indeed give me the half-off rate you mentioned.
post #143 of 460
Called again, was told that there was no lower rate online xm that I could be given free, just the premium one for $2.95. I paid $88 fof one more year- wife is happy.
post #144 of 460
The last year or so when I call they've been giving me the 5 months for $20 deal without any trouble.
post #145 of 460
I called that number today. I have been paying $12.95 for the first radio and $8.99 for the second plus the royalty fee. I buy the $55 gift cards to pay for it, but obviously only get two months out of them.

When I mentioned the $88 per year or the half off for the two radios as mentioned here I was told that the only way to receive those was through e-mail offers. (I get e-mails from them, but no offers like these). When I mentioned that people on this forum were able to get those deals just by calling that number I was told again that I was wrong. She then offered to cancel my radios entirely for me with no problem at all and I had to stop her before she did it. She also entered everything I said to her onto my account including that I was already denied these offers so that if I try to call back to get someone else they will see that I was denied these offers as well so that they too can deny them all over again.

I have an outstanding balance of $17.95 so I can either give them a credit card to charge me the retail rate or continue to buy the gift cards so they don't have my CC info, or drop the subscriptions altogether, but no deals from them at all. Just around $24 a month for two radios - take it or leave it.

John
post #146 of 460
Quote:
Originally Posted by craftech View Post

She then offered to cancel my radios entirely for me with no problem at all and I had to stop her before she did it.

I wouldn't have stopped her, I'd let her cancel them. In no time at all they'd be bugging you to death with all kinds of offers by phone and by mail.
post #147 of 460
You don't call up asking for the deal. You call up asking to cancel and the deal is offered to you. You can keep denying their offers until you get what was mentioned here. Also, you shouldn't really give them info about a forum discussing the deal.
post #148 of 460
Quote:
Originally Posted by bryansj View Post

I got them to throw in the basic 32k internet streaming, but not the Premium streaming needed for the iPhone. There are other programs able to stream XM online without needing the Premium/iPhone app.

You poor sap. I got premium online for free.
post #149 of 460
I am coming off a 3 month trial period. I saw the info here and called and signed up for the 77/88 dollar subscription. Tried to get best of Sirius at a slightly higher price like was posted here, but no dice. Called back twice. So I have the XM Everything package.

Still way better than their full price deals.
post #150 of 460
Quote:
Originally Posted by craftech View Post

I called that number today. I have been paying $12.95 for the first radio and $8.99 for the second plus the royalty fee. I buy the $55 gift cards to pay for it, but obviously only get two months out of them.

When I mentioned the $88 per year or the half off for the two radios as mentioned here I was told that the only way to receive those was through e-mail offers. (I get e-mails from them, but no offers like these). When I mentioned that people on this forum were able to get those deals just by calling that number I was told again that I was wrong. She then offered to cancel my radios entirely for me with no problem at all and I had to stop her before she did it. She also entered everything I said to her onto my account including that I was already denied these offers so that if I try to call back to get someone else they will see that I was denied these offers as well so that they too can deny them all over again.

I have an outstanding balance of $17.95 so I can either give them a credit card to charge me the retail rate or continue to buy the gift cards so they don't have my CC info, or drop the subscriptions altogether, but no deals from them at all. Just around $24 a month for two radios - take it or leave it.

John

You need to be very careful about the outstanding balance. In my case, XM did not cancel my account and instead kept it active for several months after I asked that it be cancelled. Then they turned the "outstanding balance" over to a collection agency. I refused to pay and had the MN State Attorney General send a cease and decist letter. They did, but 4 year later when I attempted to use a 5 months for $20 promo they mailed, they would not honor it due to the "outstanding balance" What a bunch of crooks.
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