Originally Posted by bryansj
You call them and ask to cancel. Call 1-800-998-7900 which seems to get you to the correct department. Calling the general number gets you to customer service which then has to transfer your call (often disconnecting you). Make sure you ask for free online streaming if that is important to you.
I just did this today ($20 for 5 months + tax).
When you call that 1800 number above, you'll still get transferred to a different operator after you say you want to cancel.
Here's how the phone call went:
I chose Cancel from the menu.
1st operator verified I wanted to cancel and transferred me.
2nd operator was probably the nicest customer service rep I've ever talked to.
When I told her it was too expensive she mentioned they had a few different plans that I might be interested in. She mentioned the 1/2 off promotion and asked if I was interested in that. I then said, you mentioned multiple options, so I'm curious what the other ones are.
She then mentioned the 5 month / $20 one and I signed up for that.
Also, my plan had autorenew'd effective 12/29 of last year and I told her I was a bit bothered by having to pay the full price for those 4 weeks since I didn't get a bill in the mail until yesterday (which was true). She then offered to take off some of that price to make me happy.
Hope that helps!