First called XM on 1/03/09. This is the first real reply I have received.
Thank you for contacting XM.
We have received your email and we are sorry to hear that you were disconnected 3 times when you contacted our Listener Care Center. We have cancelled your service and closed your account as of 1/12/09. Please note, XM service is continuous, and your services will rollover to the same terms and service package that you initially started your service on unless changed by you or by XM. Your radio will only be deactivated if you contact us to cancel or if there is an unpaid balance as outlined clearly in our customer agreement. Please visit http://xmagreement.xmradio.com
to review these terms (see section 8).
If we can be of further assistance, please feel free to send an additional email or you may contact a Listener Care Representative directly at 1-800-XM RADIO (800-967-2346). Our Listener Care Center's hours of operation are as follows: