Originally Posted by Xanteen
I'm 90% ready to buy the 50" 50PZ700u and went down to Best Buy to compare to the samsung 5084. The panny was broken and the sales guy, a manager from Magnolia, said it was the 3rd pz700u with an HDMI failure since they got them in stock. He said the Samsung had a better warranty, which is true, and a better reliability record based only on customer returns and in-store reliability.
Have you guys heard of been issues with panasonics, or had problems with yours? Thanks!
Best Buy has always pushed Samsung products over their other brands. They've repeatedly tried to steer me and countless other customers in my vicinity away from the Panasonic and Pioneer plasmas and recommending the Samsung LCD TVs or Plasma TVs instead. They really don't know what they're talking about, or are full of crap, or both. I like to engage in conversation with em and see how rediculous they can get, then i set em straight. I'm sure they make a higher net profit on Samsung TVs since their net cost is considerably lower than the corresponding Panasonic model.
I'd say that Panasonic seems to be a little more reliable and less problematic based mostly on what i read here and other forums but also according to my friend's father who is in the TV repair industry. Panasonic has better customer service, a better repair shop network, and parts are readily available.