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Panasonic DMR-EZ27 U99 Error Code

post #1 of 8
Thread Starter 
This weekend My Panasonic EZ27 suddenly came up with the U99 code. The closest I could get to any information was that it was possibly a communications problem with what I don't know I found this information the Panasonic DIGA Global FAQs.

I got it to come out of it by using the reset button on the front panel it's been 24hrs and it is still ok

To make a long story longer I sent an email to Panasonic service about it. They have responded with the following....

-Thank you for your inquiry. We do regret to hear that your product is
not operating properly. Based on the information you have provided, the
unit will require service. You may send the unit to our Service facility
located in Elk Grove Village, IL.

However, there is information that we need to send to you before you
are able to do so. We will mail the shipping form to the address you have
provided. Please allow 3-5 working days to receive. If you have any
concerns, please contact us by calling (800) 211-7262.

Thank You,
Panasonic Consumer Support-


At Panasonic dot com they show a service center only 50 miles away from me...

I still have a few days to return the unit to circuit city. I guess it means goodbye panasonic,have already returned a samsung ar-650 I will now try the Sony RDRGXD455 and see what heck it will and won't do....

Later
post #2 of 8
Quote:
Originally Posted by smintn View Post

TYou may send the unit to our Service facility
located in Elk Grove Village, IL.

Same thing they tried telling me when I called and the Website shows a service center about less than 2 miles from my house.
post #3 of 8
Fwiw, the "U99" error is shown in my user manual for an EZ17 as an operational error that should pass once you hit the power button to send it to standby and then hit it again to reactivate the unit.
post #4 of 8
Try unplugging the unit for 30 seconds.
post #5 of 8
Agree with the last two posts. The manual calls the U99 error a "General Error". It has only occurred to me about twice in the 6 mos. I have used mine and I bought it from Amazon the week they came out. I just do as Mr. Hanky, hit the power button once, it goes into standby, hit it again and voila, good as new. It only sucks when it does this when recording. But no need to ship it in for any "repair"; especially if it only happened once. If it were acting up and doing it repeatedly maybe.
post #6 of 8
Quote:
Originally Posted by smintn View Post


I still have a few days to return the unit to circuit city. I guess it means goodbye panasonic,have already returned a samsung ar-650 I will now try the Sony RDRGXD455 and see what heck it will and won't do....

Later

If Panasonic has told you the unit needs repair, then you have every right to return it to Circuit City under their 30 day return policy. Just get a refund, and step over to the next counter and buy a new one.
-Bill
post #7 of 8
Quote:
Originally Posted by eaglecrest View Post

If Panasonic has told you the unit needs repair, then you have every right to return it to Circuit City under their 30 day return policy. Just get a refund, and step over to the next counter and buy a new one.
-Bill

Sure, he has every right to return it to Circuit City under their 30 day return policy whether Panasonic said it needs repair or not. I just would not be so quick to return a product that displayed a "general error" the first time it does it. A general error means it could have been complaining about anything. We all know how flaky these things are. A quick reset is all I needed.
post #8 of 8
Had that happen on both my Panasonic 47s. I just turned it off and back on and it was gone. I think the one time it happened when I was changing channels too fast. Now I let the channel completely tune in before I switch to the next one and it hasn't happened again.
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