Originally Posted by ValjeanPhantom
As long as you're on good terms with a rep in Canada, please bring up the blacker-than-black/below-black issue as well! (The player will not pass blacker-than-black/below-black via the Composite, S-video, or Component Video outputs at 480i NTSC interlaced resolution.) Thank you.
I don't know if it's possible to be on good terms with these guys. I just got off the phone with the only one I know by name and he told me he couldn't even give me the number of the most recent firmware as "only the tech department, the guys who actually fix the players have it".
I'm pretty sure the one I know by name is the head of the tech department here in Canada
I called back, directly to a tech (who works on the players) and asked him
if the YGD8827A firmware is the latest. He told me it is and that it does address the 5.0 over HDMI issue. He assumed I was checking my own firmware or likely wouldn't have confirmed this was the latest. HE stressed that it NEEDED to be brought it in to have this done (and asked again about the original bill of sale). You couldn't even get the firmware update from them for no charge if you couldn't prove this player was bought from an authorized dealer in Canada! It's at least $85 (not counting shipping) for any work out of warranty.
If anyone's having a problem with analog video, (I use it too) I'm pretty sure they would just tell us to buy an HDMI TV as that is what these players were primarily
designed for. It makes sense to me that corrections with firmware would only address the digital domain, but I'm certainly no expert/authority.
As I'm not using an HDMI receiver, and won't be for awhile, it won't be going in anytime soon. As long as it is in the warranty period the work will be done for no cost. There have been no problems with audio over analog, so if it ain't broke.....I'll be making fifty backups of my "original receipt" though
We are a small but vocal minority here on AV Science (with probably too much time on our hands). Just because Kal Rubinstein "graces us with his presence" occasionally, it doesn't mean the vast majority of people who own these 58AV players have ever heard of this forum.
It would have been nice to know from KAL if this problem was in fact addressed as he recommended it to the world in Stereophile. He returned his player due to this issue and never bothered to find out if it was resolved. I guess he's too busy reviewing Oppos and other gear to follow up on an "outdated" player he no longer has!
PS Hkan is truly providing a valueable service and anyone who uses it successfully should at least send him a couple of bucks. I need to add though, (as he does very clearly on his sight) that if you can't roll your player back to the firmware associated with the date/serial# of your player, your warranty will be void for any problem you might have. They keep records of the "authorized" firmware updates done to every player. If the numbers don't match, your on the hook for the repair bill (at least here in Canada). That's about all the time I have for this but want to wrap it up by saying that I am
sick of being treated like a child by Pioneer!