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eD Owner's Thread - Page 66

post #1951 of 2079
6/4/12 at 7:22pm
Quote:
Originally Posted by AcuDefTechGuy View Post

Good point.

Do you think eD will respond to this thread?

Technically, ED does not exist as a company at this point in time since they've been delinquent in filing the requisite paperwork with the state government. So, whatever person(s) bought the company from Ben Milne, are the ones who are actually on the hook. Not an enviable situation to find oneself in.

I think it's obvious that their actions and inactions indicate serious money problems. Any response by them that did not also indicate a source of major investment would ring hollow.
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post #1952 of 2079
6/4/12 at 8:10pm
Quote:
Originally Posted by yadfgp View Post

In my experience, it seems like the guys who have had a satisfactory experience with eD, seem to be the ones who are most vocal on forums. The guys who have 1000's of posts, and are always on the forums all the time and stuff.

The majority of the guys who have any sorts of issues, seem to be guys who are nowhere near as prominent on these forums. Guys who only have maybe 10-100 posts or so.

Various eD employees such as Alex are on these forums on a somewhat consistent basis. So if you're eD, who are you going to want to be sure to provide stellar service to, the guys with 1000's of posts, always posting on forums 24/7?

Or would you rather provide good service to the guys who are never on forums?

Seems to me that that's how eD runs their business.

+1^

If you live on eD's forum and spend $1000s of dollars on eD product you get special treatment. Like picture updates of special orders and quick build times. If your an average joe who just bought the basic standard subwoofer, you may have to wait a long time and your emails and questions will go unanswered.

I've seen Alex give excuses to other AVSers as to why they haven't heard from him about warranty issues, QC problems, charged CC but no product for weeks and weeks. But within that same time frame that he was just so busy that he couldn't help an eD customer with problems he posts pictures of custom jobs that eD members have ordered ect....

I feel I can chime in on all the problems that eD is having. I've spent about $600 on eD products, but have also steered AVS users toward eD subwoofers over the years as and active AVS member. A few of those that I suggested get eD products have had issues with them and its made me regret ever recommending them to anyone.
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post #1953 of 2079
6/4/12 at 8:52pm
Quote:
Originally Posted by AcuDefTechGuy View Post

Good point.

Do you think eD will respond to this thread?


AcuDefTechGuy, you have multiple high end speakers from different name brand companies and some ID companies. Do you see the same issues coming up from let's say Salk or Philarmonics? Are those thousand dollars speakers packaged in the same way as these ED High End speakers are? Do you believe they (ed speakers) are packaged well? Do you even think you can use the same "original packaging" for whatever purpose? Did anybody from Salk or Philarmonics or Ascend Acoustics experience the same experience with their speaker purchase as poster paradoxical9 and many others did?

The same posters would want threads,where customers post their serious issues and disastrous experiences, be locked while they start multiple threads hiding the truth from potential customers and or future victims.

But then again, mind you how some of them even complain that companies like Emotiva would take four business days to receive a replacement amp and states that Emotiva should be able to have expedited shipping... four business days between Memorial Day Weekend and this same poster said Emotiva is screwy. Although upon researching, he himself was stating in his previous post that its been a year and ED hadn't dealt with a "small issue" with his high end speakers which at that time he even stated that he had spent 9 grand with ED's products. 


Edited by MarvelousMarvin - 6/6/12 at 3:07am
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post #1954 of 2079
6/4/12 at 9:15pm
So it is ok for posters to bash Best Buy and their employees and it is way ok for posters to bash Bose and the likes and it is acknowledged as very helpful for fellow posters to say return it for a full refund when there are issues with name brand companies?

But when it comes to serious issues, real disastrous and horrible experiences with ED, let us not talk about it and let the customers deal with it directly with the company.. which they are and have been doing and as we have already known for the longest time now, are being ignored and being given multiple excuses.
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post #1955 of 2079
6/4/12 at 10:10pm
Quote:
Originally Posted by cdika17 View Post

Still awaiting my order, hows everyone liking there setups thus far? Anyone upgrade the 6's and 12's besides MK? That's what I have on order, hence the long await time apparently.

Talked with Alex, and they should be shipped on a pallet next week hopefully, might be delayed again because i added two custom sub setups for inwall setup.

Order looks like this:
3 - eD[c]12 - DE250, H290S horn, Kappalite 3012HO woofer, textured black
4 - eD[c]6 slants - DE250, EM:200S horn, Alphalite 6A woofer, textured black
2- custom 13"w x 6.375"d x 19"h enclosures with e3.8 woofers for in wall subs in my side columns, textured black

Still deciding on amp/crossover for the subs, was thinking using Behringer iNuke NU1000DSP for them.

I have a svs ultra 13 that will be up front with the eD[C]12's.

Quote:
Originally Posted by cdika17 View Post

I ordered in October still haven't received my order, so id allow for a lot more than 6 weeks.

Still awaiting my October order....

Good thing there as slow at making these as i am in finishing my theater room. Starting to build walls this week.

But ya, October is a bit ridiculous, yes my order was custom by nonetheless I have been rather disappointed, should of went with Chase Home Theater, heck even has my name in it!
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post #1956 of 2079
6/4/12 at 10:34pm
Wow wtf.. im confused, did you change the woofers in the ed[c] 6 and ed[c]12?

Maybe theyre changing the crossovers and tahst why its taking so long?
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post #1957 of 2079
6/4/12 at 10:48pm
Wow Hope they haven't charged your card yet. They waiting for the speaker tree to finish growing.
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post #1958 of 2079
6/4/12 at 11:00pm
Was paid through PayPal, paid right away.

Upgraded drivers and woofers in both yes.
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post #1959 of 2079
6/5/12 at 4:00am
Quote:
Originally Posted by cdika17 View Post

Was paid through PayPal, paid right away.

Upgraded drivers and woofers in both yes.

Even though your room isn't finished, I'd look to contact Alex by email (maybe someone can give Chase the email address so it doesn't wind up getting lost) or snail mail. I assume you've got something in Canada like certified mail/return receipt requested that requires a signature. Set a completion/ship date. You're about 8 months from when you first ordered so I doubt that either PayPal will be of much help. If you've linked your PayPal account to a credit card, then call the CC company, tell them the story, and see if it's within their timeframe where they can do something.

Also, give serious thought to filling out the form at the Iowa Attorney General's office however I don't know how effective this will be seeing as Elemental Designs is technically not a company in good standing with Iowa.

Another approach is to contact the Internet Crime Complaint Center which is a partnership with the FBI. Complaints are investigated and they will send a law official to look into the matter. If your complaint is with merit and ED (Alex) does not make good, there is a very real possibility that charges will be filed by the District Attorney. I suspect the cost of obtaining legal representation dwarfs whatever is owed you.

In the meantime, you can take whatever hollow solace there is from people posting in old threads or starting new ones about how pleased they are with their products and how much better they are than Klipsch or whatever else it is they may have owned.
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post #1960 of 2079
6/6/12 at 3:16am
Quote:
Originally Posted by Chu Gai View Post


Even though your room isn't finished, I'd look to contact Alex by email (maybe someone can give Chase the email address so it doesn't wind up getting lost) or snail mail. I assume you've got something in Canada like certified mail/return receipt requested that requires a signature. Set a completion/ship date. You're about 8 months from when you first ordered so I doubt that either PayPal will be of much help. If you've linked your PayPal account to a credit card, then call the CC company, tell them the story, and see if it's within their timeframe where they can do something.


Also, give serious thought to filling out the form at the Iowa Attorney General's office however I don't know how effective this will be seeing as Elemental Designs is technically not a company in good standing with Iowa.


Another approach is to contact the Internet Crime Complaint Center which is a partnership with the FBI. Complaints are investigated and they will send a law official to look into the matter. If your complaint is with merit and ED (Alex) does not make good, there is a very real possibility that charges will be filed by the District Attorney. I suspect the cost of obtaining legal representation dwarfs whatever is owed you.


In the meantime, you can take whatever hollow solace there is from people posting in old threads or starting new ones about how pleased they are with their products and how much better they are than Klipsch or whatever else it is they may have owned.


Are you saying that even if his order from October hasn't been shipped, that there is a very big possiblity that he won't be able to get his money back from PayPal? Wow... what a big scam.
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post #1961 of 2079
6/6/12 at 4:06am
I emailed Alex and got a great price on the Cinemas. Was told 2-3 weeks total turn around. But after reading about said problems I didn't go through with the order. To bad, as people seem to love the Cinemas.
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post #1962 of 2079
6/6/12 at 5:17am
Quote:
Originally Posted by MarvelousMarvin View Post

Are you saying that even if his order from October hasn't been shipped, that there is a very big possiblity that he won't be able to get his money back from PayPal? Wow... what a big scam.
I don't know PayPal's policy on matters such as these. When it comes to getting one's money back, time is never your friend.

Quote:
Originally Posted by Sepen View Post

I emailed Alex and got a great price on the Cinemas. Was told 2-3 weeks total turn around. But after reading about said problems I didn't go through with the order. To bad, as people seem to love the Cinemas.
Was the price better than what is shown on the website?
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post #1963 of 2079
6/6/12 at 5:43am
Quote:
Originally Posted by Sepen View Post

I emailed Alex and got a great price on the Cinemas. Was told 2-3 weeks total turn around. But after reading about said problems I didn't go through with the order. To bad, as people seem to love the Cinemas.

yeah, and that 2-3 weeks would have ended up more than 23... just like cdika17... October to June right about 23 weeks now and still counting.
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post #1964 of 2079
6/6/12 at 8:12am
Quote:
Originally Posted by cdika17 View Post

should of went with Chase Home Theater, heck even has my name in it!

Oh, man, if my name were Chase, I would buy the Chase SHO-10 just because of the name alone! biggrin.gif

Hopefully you will get your money back if eD cannot fulfill your order.
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post #1965 of 2079
6/6/12 at 8:19am
Quote:
Originally Posted by Sepen View Post

I emailed Alex and got a great price on the Cinemas. Was told 2-3 weeks total turn around. But after reading about said problems I didn't go through with the order. To bad, as people seem to love the Cinemas.

Yeah, no way I would order from eD after seeing all this mess! eek.gif

I'm looking to Soundfield Audio's HT1 high efficient/ high output speakers that AJ has been working on: 24" x 12" x 9"cabinet w/ horn ribbon tweeter + 10" Eminence woofer for around $500 each speaker.
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post #1966 of 2079
6/6/12 at 9:40am
Quote:
Originally Posted by Chu Gai View Post

I don't know PayPal's policy on matters such as these. When it comes to getting one's money back, time is never your friend.
Was the price better than what is shown on the website?

Actually I asked for the extended height cabs with the standard drivers. I thought the price was outstanding considering the cost of the drivers and crossovers. With the cost of the drivers and crossovers, and wood, I would only have saved about $100 per speaker. Then I would have had to build them.
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post #1967 of 2079
6/6/12 at 10:52am
Quote:
Originally Posted by Chu Gai View Post


Technically, ED does not exist as a company at this point in time since they've been delinquent in filing the requisite paperwork with the state government. So, whatever person(s) bought the company from Ben Milne, are the ones who are actually on the hook. Not an enviable situation to find oneself in.


I think it's obvious that their actions and inactions indicate serious money problems. Any response by them that did not also indicate a source of major investment would ring hollow.

So what could potentially happen if and ever if their money problems get worse and worse that the Ponzi scheme-ish business practice of Elemental Designs finally crumble... will the many customers with pending orders get their monies back? What about those with current warranties? who will take care of them?
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post #1968 of 2079
6/6/12 at 11:30am
Quote:
Originally Posted by Chu Gai View Post

Technically, ED does not exist as a company at this point in time since they've been delinquent in filing the requisite paperwork with the state government..

How is this known? if this was discussed before, could you point me to the relevant posts?
thank you.
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post #1969 of 2079
6/6/12 at 11:49am
Quote:
Originally Posted by zheka View Post

How is this known? if this was discussed before, could you point me to the relevant posts?
thank you.
Quote:
Originally Posted by Chu Gai View Post

and did some searching over at the Iowa Secretary of State's website. Now, according to Ben Milne, the founder of the company, he sold it sometime back in 2008. There is no change of ownership recorded at the SOS which could simply mean the new owners never bothered to fill out the necessary paperwork. It should also be noted that Milne wasn't the most punctual person when it came to this either.


The Iowa website states that as of 8/1/2008, they have been dissolved for failure to submit the required Biannual Reports. Since Iowa deems the company name inactive, they are operating as a sole proprietorship. If I understand this correctly, it means the owner has no protection from liability. Further, if there are any business licences, the lapse of a charter may invalidate those also as well possibly violating various local and state laws.

You can go to the link and do the search yourself.
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post #1970 of 2079
6/6/12 at 12:09pm
thank you.
i have to admit I am worried now.
I could live with the disappointment of not getting the speakers on time or not at all.
However the prospect of not being able to recover the money makes this transaction very unattractive all of a sudden.
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post #1971 of 2079
6/6/12 at 12:14pm
Quote:
Originally Posted by zheka View Post

thank you.
i have to admit I am worried now.
I could live with the disappointment of not getting the speakers on time or not at all.
However the prospect of not being able to recover the money makes this transaction very unattractive all of a sudden.


You are not alone and you should be. Maybe its time you take serious/legal actions to at least gather every bit of crumbs you can before there's nothing more to recover.
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post #1972 of 2079
6/6/12 at 12:17pm
I think a lot of credit cards give you a 60 day window to dispute a charge.

I think anyone who has bought anything from eD in the last 60 day and has not received the speakers should call their CC immediately to dispute. eek.gif
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post #1973 of 2079
6/6/12 at 12:23pm
Quote:
Originally Posted by zheka View Post

thank you.
i have to admit I am worried now.
I could live with the disappointment of not getting the speakers on time or not at all.
However the prospect of not being able to recover the money makes this transaction very unattractive all of a sudden.
A friend on my behalf is contacting the Iowa Secretary of State's office to get further clarification. When I hear something, I'll post it.

Whether you choose to do business with them is your decision.
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post #1974 of 2079
6/6/12 at 12:28pm
Quote:
Originally Posted by AcuDefTechGuy View Post

I think a lot of credit cards give you a 60 day window to dispute a charge.
I think everyone who has bought something from eD in the last 60 day and have not received the speakers should call their CC immediately to dispute. eek.gif

So they charge your credit card and they could not deliver to their ETA. and then the wait time goes longer and longer that your credit card pretty much wouldn't be able to help you refund your money? This is a SCAM!!

And the Ponzi scheme continious where new and potential VICTIMS are being llured into this scam while reading the happy posts of the usual worry and issue free preferred customers.

Why not right, no liablility and no actual ownership of the company.
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post #1975 of 2079
6/6/12 at 7:43pm
Quote:
Originally Posted by Sepen View Post

I emailed Alex and got a great price on the Cinemas. Was told 2-3 weeks total turn around. But after reading about said problems I didn't go through with the order. To bad, as people seem to love the Cinemas.

Run, don't walk away from eD. Former owner (subwoofer) who will never give them another dime....
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post #1976 of 2079
6/6/12 at 8:09pm
Quote:
Originally Posted by MarvelousMarvin View Post

So they charge your credit card and they could not deliver to their ETA. and then the wait time goes longer and longer that your credit card pretty much wouldn't be able to help you refund your money? This is a SCAM!!
And the Ponzi scheme continious where new and potential VICTIMS are being llured into this scam while reading the happy posts of the usual worry and issue free preferred customers.
Why not right, no liablility and no actual ownership of the company.

That's a bit over the top, don't you think? I'll be the first to admit that eD has some obvious customer service issues to address (amp warranties and leadtimes) but calling them a Ponzi scheme is a little dramatic. My order took 2 1/2 months to deliver, maybe it's because I'm not a preferred customer. Not ideal by any means but lots of other small companies have long leadtimes. eD just needs to step up and communicate those leadtimes since it just undermines their credibility if they don't deliver on time. I still think the cinema speakers are a darn good value, especially with the 15% package discount. I don't think I would have found another speaker in that price range that would have met my needs like the eD[c]12.

If they're running a scam, it's the worst scam ever since they won't keep any money from products they don't deliver. My credit card (Citibank), and probably every other one, doesn't have a time limit on disputing charges for merchandise you don't receive. If it's been less than 6 months they'll do it over the phone, over 6 months and you just send them a letter. They'll refund your money and issue a chargeback to the company. So unless eD starts insisting on money orders or envelopes of cash you'll be just fine.
Edited by hoffmand34 - 6/6/12 at 8:17pm
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post #1977 of 2079
6/6/12 at 8:19pm
Quote:
Originally Posted by hoffmand34 View Post


If they're running a scam, it's the worst scam ever since they won't keep any money from products they don't deliver. My credit card (Citibank), and probably every other one, doesn't have a time limit on disputing charges for merchandise you don't receive. If it's been less than 6 months they'll do it over the phone, over 6 months and you just send them a letter. They'll refund your money and issue a chargeback to the company. So unless eD starts insisting on money orders or envelopes of cash you'll be just fine.

good to know
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post #1978 of 2079
6/7/12 at 1:03am
Quote:
Originally Posted by hoffmand34 View Post

That's a bit over the top, don't you think? I'll be the first to admit that eD has some obvious customer service issues to address (amp warranties and leadtimes) but calling them a Ponzi scheme is a little dramatic. My order took 2 1/2 months to deliver, maybe it's because I'm not a preferred customer. Not ideal by any means but lots of other small companies have long leadtimes. eD just needs to step up and communicate those leadtimes since it just undermines their credibility if they don't deliver on time. I still think the cinema speakers are a darn good value, especially with the 15% package discount. I don't think I would have found another speaker in that price range that would have met my needs like the eD[c]12.
If they're running a scam, it's the worst scam ever since they won't keep any money from products they don't deliver. My credit card (Citibank), and probably every other one, doesn't have a time limit on disputing charges for merchandise you don't receive. If it's been less than 6 months they'll do it over the phone, over 6 months and you just send them a letter. They'll refund your money and issue a chargeback to the company. So unless eD starts insisting on money orders or envelopes of cash you'll be just fine.

In some sense it may sound over the top of course, and I said it for dramatic purposes obviously. But if you seriously think about it, new customers are being promised 2-3 weeks of custom jobs while some customers have been waiting for orders that were already paid for since October of last year and many more still way out off the dates promised and stil not knowing when they will receive their paid off products. The research of some members that Elemental Designs may not be a company in actual existence and the question of the real ownership of said company also adds to the scare of those whose warranties are being disclaimed and whose orders are still not being deliverd.

It happened before to another ID company and many customers lost their investments. It may not mean a lot to those who are hardcore hobbyists who have the time and the money dedicated to this hobby but it still is a big investment to others who spent their hard earned money and end up with serious issues and horrible experiences.
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post #1979 of 2079
6/7/12 at 5:55am
Quote:
Originally Posted by ack_bk View Post

Run, don't walk away from eD. Former owner (subwoofer) who will never give them another dime....

This is one of the best advice to anybody posting on AVS looking for speakers of subwoofers regardless of price.
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post #1980 of 2079
6/7/12 at 7:01am
Quote:
Originally Posted by MarvelousMarvin View Post

So they charge your credit card and they could not deliver to their ETA. and then the wait time goes longer and longer that your credit card pretty much wouldn't be able to help you refund your money?

If your CC has a purchase protection policy, you are okay.

If eD doesn't deliver a few days before the dispute deadline set by your credit card, then you can call your CC to dispute and get your money back. Your CC and their lawyers will deal with eD.
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