Originally Posted by chrischaos
I agree with your first statement "This is just totally unacceptable". However, i think you're way aff base with the second part "makes other ID companies look bad as potential ID brand customers maybe thinking that this may happen to them as well even if its not purchased from ED" If someone is scared off SVS, Epik, Salk, Emotiva, Chase, etc because of what was written in an ED forum, then that person is an idiot. If i hear Toyota has had a rash of recalls, i'm not scared to buy a nissan.
The thing about it is, people generalize. You may not be scared because of the Toyota recall, heck I'm not scared to buy Toyota, there are a great number though, specially the FORD and GM patriots who will say "told you these Jap cars are but lemons".
Whether we like it or not, people are going to generalize that this is what happens when you buy ID brand products... maybe not in this forum where people know that there are reputable ID brands that really do take care of their customers like Salk, Ascend, Emotiva, SVS, Epik, Chase, etc.... but to those who never heard of them, they will think that the same horrible issues that people experience with Elemental Designs might happen to them will ripple to and affect the business of these ID companies.