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LG BH200 Owner Review - Page 81

post #2401 of 2662
Quote:
Originally Posted by samsungmaster View Post

No news yet on the James Bond movie. If you have a BD300 you will get a software update that will add more goodies. Not exactly what the BH200 owners want to hear I am sure.

Let me guess DTS-MA & music subscription service a la Samsung
post #2402 of 2662
My question as was to LG Canada:

I'm quite disappointed that LG has not yet issued firmware that will make the BH200 BD-Live ready or capable. When I purchased the unit, I was firmly led to believe by the LG press releases and other information at the time, that the model would feature BD-Live operability. I hope i rceive a favourable response from LG. If I do not, I will consider contacting my Provincial and federal ministers for consumer protection, as I believe some misrepresentation has occurred, if LG will not offer version 2.0 (BD Live), for which LG should be held to account.

The answer from LG customer inquiry on October 30, 2008:

Our development team is currently testing the BD-Live option, should an update be required it will be released on our site. I would strongly recommend updating the firmware to LG_BH_LV221BH_0402F.zip immediately if you have not done so already, firmware update via Network has been enabled in this update and will likely be used to apply any update for BD-Live (please visit http://ca.lgservice.com/index_b2c.jsp and click on Device driver to download the firmware you are looking for).

BD-Live should be accessible as soon as you access the menu of a BD-Live disc and have the unit connected to the internet, otherwise the option will be grayed out. Please note that until it has been tested and approved, this information may change. If you wish to be updated later please submit a new request after November 6th, 2008 as we should have more information by this date.


People, check the LG website today, maybe there is an update?
post #2403 of 2662
nada as of yet...
post #2404 of 2662
BD-Live is not happening guys!!! LG is giving a $75 consolation check to BH200 owners.

Check this thread for more info http://www.avsforum.com/avs-vb/showt...0#post15016360
post #2405 of 2662
I'm surprised that LG Canada strongly indicated only last week that they would be adding BD-Live support and then, bam, this week we find that LG isn't adding BD-Live support and instead is offering customers $75 checks. Where the heck did that LG Canada customer service rep get their info from?
post #2406 of 2662
Quote:
Originally Posted by Schwa View Post

I'm surprised that LG Canada strongly indicated only last week that they would be adding BD-Live support and then, bam, this week we find that LG isn't adding BD-Live support and instead is offering customers $75 checks. Where the heck did that LG Canada customer service rep get their info from?

Probably confused, LG released a software update last week for the BD300 to fix the BDlive menu function not operating correctly on some bluray disc.
post #2407 of 2662
Are we going to get a fix for the discs with issues piling up?
post #2408 of 2662
Quote:
Originally Posted by GizmoDVD View Post

Are we going to get a fix for the discs with issues piling up?

They are looking into the James Bond disc, but your best bet with all of the others disc issues is to bombard customer service with the complaints.
post #2409 of 2662
Quote:
Originally Posted by samsungmaster View Post

They are looking into the James Bond disc, but your best bet with all of the others disc issues is to bombard customer service with the complaints.

Samsungmaster I appreciate your efforts and your update posts but the reality is there has been no firmware update for five months; I am sure LG is aware of all the current disc issues. I do not have the time or inclination, nor should I have to 'bombard' customer service with complaints. It is not unreasonable to expect to buy a new BD and have it play on a BD player that is less than a year old. I had to purchase a panasonic BD 35 to play FYEO. LG should take a page from panasonic, which still supports its G1 players, and become a little more proactive with player support.
post #2410 of 2662
Quote:
Originally Posted by drj2000 View Post

Samsungmaster I appreciate your efforts and your update posts but the reality is there has been no firmware update for five months; I am sure LG is aware of all the current disc issues. I do not have the time or inclination, nor should I have to 'bombard' customer service with complaints. It is not unreasonable to expect to buy a new BD and have it play on a BD player that is less than a year old. I had to purchase a panasonic BD 35 to play FYEO. LG should take a page from panasonic, which still supports its G1 players, and become a little more proactive with player support.

Well said.
post #2411 of 2662
Quote:
Originally Posted by drj2000 View Post

Samsungmaster I appreciate your efforts and your update posts but the reality is there has been no firmware update for five months; I am sure LG is aware of all the current disc issues. I do not have the time or inclination, nor should I have to 'bombard' customer service with complaints. It is not unreasonable to expect to buy a new BD and have it play on a BD player that is less than a year old. I had to purchase a panasonic BD 35 to play FYEO. LG should take a page from panasonic, which still supports its G1 players, and become a little more proactive with player support.

Guess its time to say goodbye to any modicum of support for the 200 from LG.
post #2412 of 2662
Yeah. Personally I'm unbelievably discouraged at this point.

Never will I buy from LG again.


Quote:
Originally Posted by efjay View Post

Guess its time to say goodbye to any modicum of support for the 200 from LG.
post #2413 of 2662
Quote:
Originally Posted by stpat View Post

Yeah. Personally I'm unbelievably discouraged at this point.

Never will I buy from LG again.

Me too!! No so much for BD-Live because I bought the player knowing that may never happen. What I'm worry about is LG not keeping the BD-Live up to date in terms of disk compatibility issues. So it looks like unless all BH200 owners get together and beg them to check a specific disk they won't do anything about it
post #2414 of 2662
Wonderful. This only seals the deal that I will no longer purchase a LG anything. Time to buy an S550 and put the LG 200 for HD DVD and Region free BD only. I'll be informing my company to disregard the purchase of several hundred LG products for our new store we are opening and go with a more reliable brand. Shame.
post #2415 of 2662
To say the least, I am disappointed regarding no BD-Live but certainly not surprised. I sent them another email yesterday voicing my displeasure with what I consider a bad decision. But LG is no different than any of the other larger corporations. They must look out for #1 and speaking of #1, I find the "Vision" page on LG's Korean website somewhat humorous. "Jeong-Do" meaning "The right way."

http://www.lg.net/about/vision/vision.jsp

I've been involved in technology for quite a while now. I fully realize that what was the "cat's a$$" 6 months ago, is yesterday's news today. I believe a good example would be PC processors and vid cards. If your a gamer and want to play the latest and greatest without feeling like your in quicksand........you upgrade, usually for a few hundred bucks.

LG has chosen to move on with BD300, the latest "cat's a$$" and that's fine with me, although I won't buy one. BUT...I fully expect them to at least support a player that is barely a year old with needed fixes. And on that point, I still believe LG will deliver.

Based on a conversation I had in BB with an LG rep last month, BD-Live on the 200 would have been a very huge surprise but like many of you, I kept hoping. So, that same day I purchased a Sony 350 to cover myself.

For me, currently BD-Live is nothing to write home about. If it ever becomes exciting, I suspect by that time there will be Live capable players for around a hundred bucks or less.

I now have bought three 200s (big sucker), LOL I have a Feb 08, Mar 08 and an Oct 07 build. They all have a handshake issue unless I turn them on in the proper order TV, Rcvr, 200. One oddity is that the two 08 builds will exhibit random audio or video dropouts but the 07 build not one yet. I will be giving the 07 build to my daughter.

So, let's go LG, practice "Jeong-Do" and get this player up to speed and fix the niggling issues. Who knows, you may even be able to keep a small amount of those loyal customers you're "creating value" for!

Mike T
post #2416 of 2662
I hope you're emailing this to LG as well, because the decision-makers there don't read these threads...


Quote:
Originally Posted by mike-tee View Post

To say the least, I am disappointed regarding no BD-Live but certainly not surprised. I sent them another email yesterday voicing my displeasure with what I consider a bad decision. But LG is no different than any of the other larger corporations. They must look out for #1 and speaking of #1, I find the "Vision" page on LG's Korean website somewhat humorous. "Jeong-Do" meaning "The right way."

http://www.lg.net/about/vision/vision.jsp

I've been involved in technology for quite a while now. I fully realize that what was the "cat's a$$" 6 months ago, is yesterday's news today. I believe a good example would be PC processors and vid cards. If your a gamer and want to play the latest and greatest without feeling like your in quicksand........you upgrade, usually for a few hundred bucks.

LG has chosen to move on with BD300, the latest "cat's a$$" and that's fine with me, although I won't buy one. BUT...I fully expect them to at least support a player that is barely a year old with needed fixes. And on that point, I still believe LG will deliver.

Based on a conversation I had in BB with an LG rep last month, BD-Live on the 200 would have been a very huge surprise but like many of you, I kept hoping. So, that same day I purchased a Sony 350 to cover myself.

For me, currently BD-Live is nothing to write home about. If it ever becomes exciting, I suspect by that time there will be Live capable players for around a hundred bucks or less.

I now have bought three 200s (big sucker), LOL I have a Feb 08, Mar 08 and an Oct 07 build. They all have a handshake issue unless I turn them on in the proper order TV, Rcvr, 200. One oddity is that the two 08 builds will exhibit random audio or video dropouts but the 07 build not one yet. I will be giving the 07 build to my daughter.

So, let's go LG, practice "Jeong-Do" and get this player up to speed and fix the niggling issues. Who knows, you may even be able to keep a small amount of those loyal customers you're "creating value" for!

Mike T
post #2417 of 2662
Quote:
Originally Posted by drj2000 View Post

Samsungmaster I appreciate your efforts and your update posts but the reality is there has been no firmware update for five months; I am sure LG is aware of all the current disc issues. I do not have the time or inclination, nor should I have to 'bombard' customer service with complaints. It is not unreasonable to expect to buy a new BD and have it play on a BD player that is less than a year old. I had to purchase a panasonic BD 35 to play FYEO. LG should take a page from panasonic, which still supports its G1 players, and become a little more proactive with player support.


An excellent point. In April, LG officially released their most needed firmware update for lossless audio etc. AND an Ethernet activation to allow direct downloads of......updates. We've had 1 ( one ) since then and it was, indeed, 5 months ago. The issues have been plentiful but seemingly ignored or pushed to the proverbial back burners. I was an early adopter and paid WAY too much for this player to be left with something I'm going to replace with a Panasonic BD 55 before it's a year old. My LG days are coming to an end. (Note: I never changed my screen name)
post #2418 of 2662
Quote:
Originally Posted by drj2000 View Post

Samsungmaster I appreciate your efforts and your update posts but the reality is there has been no firmware update for five months; I am sure LG is aware of all the current disc issues. I do not have the time or inclination, nor should I have to 'bombard' customer service with complaints. It is not unreasonable to expect to buy a new BD and have it play on a BD player that is less than a year old. I had to purchase a panasonic BD 35 to play FYEO. LG should take a page from panasonic, which still supports its G1 players, and become a little more proactive with player support.

You should still inform customer service of issues with certain disc. Having multiple customers call about the same disc will start the ball rolling. All of the emails, calls and live chats that everyone did for the Bluray Live brought it to the attention of LG. You did not get an update but you did get something else which shows that you guys were heard.
post #2419 of 2662
Quote:
Originally Posted by samsungmaster View Post

You should still inform customer service of issues with certain disc. Having multiple customers call about the same disc will start the ball rolling. All of the emails, calls and live chats that everyone did for the Bluray Live brought it to the attention of LG. You did not get an update but you did get something else which shows that you guys were heard.

Not all, some. I've sent several e-mails and have yet to receive a single reply or phone call offering $75 compensation.
post #2420 of 2662
Me too like GizmoDVD - plenty of e-mails ....... for nothing
post #2421 of 2662
Quote:
Originally Posted by GizmoDVD View Post

Not all, some. I've sent several e-mails and have yet to receive a single reply or phone call offering $75 compensation.

Similar here....I have received a reply to an email complaint about BD-Live, 2.0, 4:3, etc...but no phone call (yet)....I'll be patient if I know a call is coming.
post #2422 of 2662
Quote:
Originally Posted by samsungmaster View Post

You did not get an update but you did get something else which shows that you guys were heard.


What is the "something else?"
post #2423 of 2662
Just ordered my Sony S550. Debated between that and the LG 300 but LG's lack of following through prompted to go with a Sony. At least I can finally watch Madagascar and FYEO.
post #2424 of 2662
Quote:
Originally Posted by GizmoDVD View Post

Just ordered my Sony S550. Debated between that and the LG 300 but LG's lack of following through prompted to go with a Sony. At least I can finally watch Madagascar and FYEO.

I'm looking forward to your BH200 vs S550 comparison (boot time, load times, picture quality,etc... The S550 and Panasonic BD35/55 are on my list.
post #2425 of 2662
I got an e-mail reply, no phone call but then I don't want one. What can they say, we don't know already?

Quote:
Originally Posted by SKoprowski View Post

What is the "something else?"

Good question. I wonder what the something else is?

Quote:
Originally Posted by drj2000 View Post

nor should I have to 'bombard' customer service with complaints. It is not unreasonable to expect to buy a new BD and have it play on a BD player that is less than a year old.

To be fair, it's not entirely LG's fault. The BD Specification is still to this day unfinalised and are changing all the time (blame the Blu-ray Disc Association). The BD Specification is more like Windows Hotfixes than a VCR. It's a computer really.

5 months isn't that long in the world of firmware upgrades, many hardware never gets firmware upgrades period.

LG need to be told when a disc doesn't work, they may not know. They also have to prioritise them, so for example if only 1 person complains that will be put back as a less serious one to look into and fix. I imagine each problem disc takes time to look into and work out why it doesn't play, then address this, then test the fix doesn't introduce other problems.

I do agree that another firmware upgrade is needed though.

p.s - It's not Samsungmaster's fault, he's just giving his opinion. We should be lucky to have it.
post #2426 of 2662
Samsungmaster

After emailing LG Canada and being asked to call LG customer service, I was informed by the rep. that LG Canada is not aware of any $75 rebate for Canadian customers. Any suggestions would be appreciated.
post #2427 of 2662
Quote:
Originally Posted by rveras View Post

I'm looking forward to your BH200 vs S550 comparison (boot time, load times, picture quality,etc... The S550 and Panasonic BD35/55 are on my list.

I have both in house now and my opinions:

Picture quality for Blu-ray is the same.

BH200 does better with standard DVD.

Both load quickly for stand alone Blu-ray players although I haven't timed either. With the quick start activated on the BDP-S550, it is likely quickest.

BDP-S550 decodes all audio codecs for analog 7.1 or HDMI, big advantage for some of course.

BDP-S550 is Profile 2.0 and BH200 apparently will never be.

Both bitstream all audio codecs with no apparent difference.

Menus are good for both but I prefer the BDP-S550.

BDP-S550 display is much better with bitrates and codecs.

Sony is much better at providing timely and effective firmware updates.

Of course the other obvious differences in the two players like the BH200 plays HD DVD and is an all-region Blu-ray player with remote hack and all-region DVD player with hack and the BDP-S550 so far can't do any of that. I think both players are really good with advantages for each but for single region Blu-ray, the most common and obvious use for these players, the BDP-S550 is best. I haven't paid much attention to the other formats played since I don't use any of them.

Chris
post #2428 of 2662
Same here.

Quote:
Originally Posted by drj2000 View Post

Samsungmaster

After emailing LG Canada and being asked to call LG customer service, I was informed by the rep. that LG Canada is not aware of any $75 rebate for Canadian customers. Any suggestions would be appreciated.
post #2429 of 2662
Quote:
Originally Posted by bradavon View Post

To be fair, it's not entirely LG's fault. The BD Specification is still to this day unfinalised and are changing all the time (blame the Blu-ray Disc Association). The BD Specification is more like Windows Hotfixes than a VCR. It's a computer really.

5 months isn't that long in the world of firmware upgrades, many hardware never gets firmware upgrades period.

LG need to be told when a disc doesn't work, they may not know. They also have to prioritise them, so for example if only 1 person complains that will be put back as a less serious one to look into and fix. I imagine each problem disc takes time to look into and work out why it doesn't play, then address this, then test the fix doesn't introduce other problems.

I do agree that another firmware upgrade is needed though.

p.s - It's not Samsungmaster's fault, he's just giving his opinion. We should be lucky to have it.

Exactly my sentiments. Thank you.
post #2430 of 2662
Quote:
Originally Posted by rveras View Post

I'm looking forward to your BH200 vs S550 comparison (boot time, load times, picture quality,etc... The S550 and Panasonic BD35/55 are on my list.

Just got it home.....playing around with it now.
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