Originally Posted by D-Nice
CR is great for reliability numbers....
Hm, for reliability, I'd take them as a ballpark measure, at best.
Their methodology is not so great, in my experience. For instance, I responded to a reliability survey on the following major appliances:
1. An Asko washer and drier, which have been the worst appliances I've had, breaking about once a year, usually to the tune of $400-$600 and a week or two for parts to arrive;
2. A Miele dishwasher, which has been O.K. and which I've had to service perhaps 3 times over the last 6-7 years;
3. A SubZero fridge, Which has been great and which I've had to service once in the last 6-7 years.
The way the questionnaire was designed (as more of a snapshot,) as I was filling it out, I realized that if I answered the questions precisely, which I did, it resulted in exactly the same reliability ratings for all of the above appliances, which in reality was not the case.
Perhaps the problem is that they assume that I am a long term subscriber, but I lost a little faith in their methodology. A the same time, they may have somehow accounted for my relatively short-term subscription, but based on the little I know about statistics, I really don't see how they can do that.
Just my experience. It also doesn't necessarily mean that their video/audio reviews are flawed: just look at the Panny vs. Pio wars here, with people looking at the same pics and seeing what they want to see. I am sure, if CR had rated the Kuro as best and the Panny 4th, the Kuro owners would have rejoiced and touted CR's impartiality, while the Panny crowd would have been calling them names.