I had my share of troubles getting the BD85 from Panasonic too. They didn't want to honor their online price, when you placed it in your online cart, the price increased over $40. I was on hold forever with CS also, then asked for a manager, then their manager. My patience paid off.
The top manager I got hold of said that they were backordered anyway, but they were willing to honor the $137.50 price if I wanted to wait for it. I didn't. I told him I could get it on Amazon if I knew I'd have all these problems. So, he offered to reimburse me for any amount over $137.50 when I submitted my amazon invoice to him. I ordered it, I have it in hand, and I faxed the invoice. Today, Panasonic called me and said they received my fax and the check would be cut within a week.
Horrible wait times on hold, bad customer support, but if you stuck it out, it's worth it. The manager also told me the online problems were due to the company that manages their website. Apparently, they were supposed to change the price immediately after Cyber Monday, but they were having problems with only the cart changing the price, and not the actual page that you view the product on. Hence, all the people like me that felt like we should get the product for $137.50.