Originally Posted by bjmarchini
I did some research. There is one clause that they do have. You need to have the same membership. If you cancel your membership after you purchase and get a refund or cancel down the road, you lose that lifetime return policy.
It seems like a fair policy for now. What happens if they change the rules the road. Apparently, they just changed them for alot of electronics because people were abusing it. They could very well add gaming consoles and video players to that list.
But... it is still definitely better than getting scalped for $300 from BB or walmart.
I still think Robert's deal is better. When you figure in the tax savings (if you qualify), his deal is probably gonna give you 2 disks for $10 more. I live in PA so outside states are taxempt in mail order. Some states still make you pay at the end of the year... if you report it (or atleast that is what I am told)
I would feel funny returning an HD DVD player after 2-3 years because I just don't want it anymore. It doesn't seem right to me. But to each his own.
FWIW, EVERY DVD player I've returned has been defective either scratching up discs, or malfunctioning in one way or another. True their policy can be taken to the letter and is UNCONDITIONAL which clearly supports a cardinal retail supposition where the "CUSTOMER IS ALWAYS RIGHT!"
As it was when they initiated the new "90 day policy," product purchased prior to the inception date are "grandfathered in under the OLD POLICY" guidelines, about as fair as you can get!
Abuse as you've hinted is left for each to decide as it should be. Walmart has a similar policy HOWEVER it is left to the location managers discretion on a case by case basis.
When Costco initiated the new 90 policy, they also "DOUBLED" the manufacturers warranty for free, something NO OTHER RETAILER does. Also they created a Costco based concierge service as another benefit. Have you ever noted how expensive these extended warranties can be?
Finally, I picked up the new DVD player for $129 plus 6.5% sales tax, will have 7 new HD DVD's, and enjoy a lifetime money back / exchange guarantee vs. waiting for an item via the mail, not knowing if it will be damaged and must be returned with the hassle to get a return authorization, etc.
Instant possession goes a long way in my book....