Quote:
Originally Posted by jsalk 
What we now have set up in the shop offers a myriad of views and, so far, it seems to be working quite well (we are still in the beta development stage).
One major advantage of this system is that customers will be able to check the status of their project at any time. Here is an example of what they might see...

What we now have set up in the shop offers a myriad of views and, so far, it seems to be working quite well (we are still in the beta development stage).
One major advantage of this system is that customers will be able to check the status of their project at any time. Here is an example of what they might see...
I recently ordered a pair of SC SongTowers and this progress bar is great. Since it hit, "Deposit received", I haven't felt the need to e-mail or call about the status. Though, it would probably reduce the load on your servers if you had an opt-in e-mail status update. I've refreshed the progress bar more times than I care to mention...
My speakers are still early in the process but, it might also make sense to give a pessimistic key of completion times for each step. Something vague like, "1+ days", "2+ days", etc. Even if they are overly pessimistic, they at least give some level of expectation and, when that expectation is met or exceeded, customers will probably like it.






















