Originally Posted by 234
Firstly, difinition of "Broken",
Broken is that one unit works different to others.
However, this freeze trouble is shown at perticular house situation.
Even if the user exchanges unit, 2nd unit also shows trouble.
It means both units are not broken.
In this point, we shoud apologize to the user meets this trouble because our product makes inconvenience situation to the user and disapoint to the user in spite of high expectation when they bought.
We need to make our product work all US houses propery, I am working to find the cause and solve it.
I mean only one point,
"failure rate is so high" is not true.
I and many engineer are working for 15 users in the world to let them enjoy digital world.
Originally Posted by THE JAMM
I sincerely appreciate your contribution here and love the 515H when it works, but I had to return my first 515H because it would not turn on at all after 2 weeks of occasional use.
I now have 2 units - a used unit Walmart sent me as new, and a replacement unit that snap/crackle/pops/freezes every time that it is powered on to analog channels. These 2 units are presently hooked up in 2 different rooms of the same house.
This weekend, prior to returning the unit that appears to be broken, I am going to swap these units out with precisely the same hook-up to the same TV which will reveal whether they both act the same, or whether just one of them is broken.
Hooked up the used 515 Walmart originally sent me as a new unit, and it works flawlessly - I'm keeping it. Swapped to the new replacement 515 using the same cables & TV, and it crackle/pops/freezes when turned on to analog channels - I'm returning that broken unit.