Originally Posted by Stephan56
Thank you Wajo for such a fast response.
Why on earth did the manufacturers create such a flawed firmware "upgrade" and why was such a blatant, easily detected problem not discovered & resolved by any Q&A dept worth their salt BEFORE the product was released to the public??? And why now is it taking them so long to correct??
Stephan, I am struggling myself also with this question, since I experienced this error E19.
But AFAIK, Funai is (only) the manufacturing line for this Magnavox brand.
While Phillips used to be the R&D ? Since Phillips decided to stop making more of these machines DVD/HDD recorders, not sure who owns R&D Engineering these days, who should come up with the new FW fix that lots of the new owners of the 2160A on this forum is waiting for.
An other clue is : I was searching recently on the Magnavox web site and on the Funai web site, and Magnavox somehow only listed the 2080 model, nothing about the 2160 or 2160A model. And of course the support for the 2080 model points to call Funai :-)
The Funai web site (www.funai.us
) does not list any Magnavox model in their product list, only the Sylvania brand.
Although you can find the Magnavox 2160/2160A manuals in the Customer Support pages.
I followed your advice on the "work-around" and it worked, as you said it would. I actually finalized my first DVD on this unit.
Why is it that the Funai "customer service" representatives (and I use that term very guardedly) could not have shared this information with me when I explained my concerns with them???
I am not surprised either, when I opened my Service Desk ticket through their online tool, I got a Ticket number in my email, and started exchanging troubleshooting ideas with Jeff.
But when I try to call their 800 number and I talked to someone else, this CSR person told me she could not read or get a reference to or link to my online ticket ....
I guess they have very basic Customer Support tool.
My H2160MW9 unit does not have a suffix letter "A" and the tag has a mft date of March (not April) 2009, so evidently this problem is at least a month older than we thought, and is not isolated to just the H2160MW9A models.
Are you sure about your model name ?
I assume you found the manufacturing date tag in the back of the machine. So then next to it on the left on the same sticker, there is a model name with (eventually) an "A" (along with the Customer Service phone number).
The model name on the front panel still says 2160 though.
FYI - I ordered a 2nd machine from Walmart (to replace my 1st machine that I returned) and it is also a 2160A machine from the same March date.
Note : I think Wajo reference to "April 2009" is when the machine was started to be sold back online at Walmart.
It was out of stock for a while before April.