Well, I plugged my Pio DVR into a set of rabbit ears for 48 hours and wound up with a full listed guide. I also notice in the info/advertisment box that there was a message about OTA DVRs and the switch to digital. So I checked it out. It sent me to a website www.tvgos.com/dtv
for more info. On that site you can see if your TVGOS unit will work with the switch in FEB. According to the site and my area/carrier (Comcast) the serivce is supose to continue to work after the transition. Also, there was a email address to log any problems you may have. So, I logged the email below with them.
The good news is that they are trying to look out for us and the equipment that we all own to ensure it is working past FEB.
We'll see where this goes.
Anyone experencing problems with their TVGOS equipment should go to the site www.tvgos.com/dtv
and log a complaint if the site says your equipment is supose to be working.
To: "CE Customer Support"
Sent: Friday, December 19, 2008 2:15:10 PM
Subject: No TVGOS EPG serivce with Comcast zip 21703 & 20886
I'm am so glad that I plugged my DVR into a set of rabbit ears ... this is how I found your website and email address. I live in zip code 21703, Frederick, MD and I own a Pioneer DVR-531H. Up until about 11/20/2008 I was receiving my TVGOS EPG signal just fine from my cable provider Comcast (I have extended basic service with no box). It has since not been updating my DVR EPG. I contacted my local public TV station and they confirmed they are sending the signal. So I turned to Comcast and I'm getting the run around currently with them.
Also, my brother in law is in zip code 20886 with Comcast service and has a TV that has uses the TVGOS signal as well. He has run into the same problem as I have, TVGOS EPG is not being transmitted by Comcast. He worked with Comcast and then was pretty much forced to upgraded to digital service. He was told that Comcast was not going to transmit the TVGOS signal any longer.
As I mentioned above, I recently plugged my DVR into a set of rabbit ears to make sure that the TVGOS signal was still being transmitted. Once the DVR was plugged into rabbit ears for 48 hours I turned it on and found that it indeed populated the guide as it once did with Comcast.
I'm not getting very far with Comcast and I'm hoping that emailing you, will prove to be more effective. Can you please get back to me and let me know if my DVR will ever work again with Comcast service?
FYI - below is my emails with Comcast so far for reference.
----- Forwarded Message -----
Sent: Friday, December 19, 2008 11:00:28 AM
Subject: Re: Web Form Submission: Troubleshooting/Other
I'm afraid you are incorrect and may be not understanding what signal I'm speaking about. I am NOT speaking about the TV Guide channel, which I'm sure is working just fine. The data signal I am speaking of is the TVGOS EPG (TV Guide On-Screen Electronic Programing Guide). The TVGOS EPG data signal is carried in the VBI, which also carries closed captions.
The reason I know this is definitely an issue on the Comcast side of things is that I am able to hook my Pioneer 531 DVR to a pair of rabbit ear antenna and the DVR has been receiving the TVGOS signal and updating as it use to before Comcast dropped the signal. Yet when I pull off the rabbit ears and hook it back to the Comcast feed I loose the TVGOS feed. Also, I've moved the DVR to several locations in my house, hooking it up to different Comcast lines and the result is the same. Comcast has either dropped the TVGOS EPG data signal or is filtering it out. Again, MPT has assured me that they are transmitting the signal and I've confirmed that myself with the rabbit ears test.
Please get back to me on this problem. Again the time frame for when this went down was mid November.
Thank you for your assistance and I look forward to your reply,
---------- Forwarded message ----------
From: Comcast ECARE
Date: Thu, Dec 18, 2008 at 6:16 AM
Subject: Re: Web Form Submission: Troubleshooting/Other
Thank you for contacting Comcast Cable. We have received your inquiry.
I do apologize for the problems you have been experiencing. After
checking with our Technical Department, there are no current problems
with the transmission of public On Screen guides such as TVGOS or Guide
Thank you for allowing us to assist you. We apologize for any
inconvenience or misunderstanding.
Thank you for choosing Comcast.
Comcast Customer Care
The response contained in this message is intended for the addressee
only and may vary from other responses depending on geography,
promotional campaigns or other factors. If you are not the intended
recipient of this response, please delete this message. Any
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message is prohibited.
Original Message Follows:
The following information was submitted from the Comcast Web site:
Re: Web Form Submission: Troubleshooting/Other
Hello - I have a Pioneer 531 DVR that works using the TV Guide On-Screen
(TVGOS) signal that is trasmitted from public TV. This TVGOS signal
feeds the DVR with all the programs for all channels for up to 10 days.
Around the middle of November this signal stopped broadcasting. I''ve
checked with public TV (see below) and they assure me that they are
trasmitting the signal. Please let me know when Comcast will begin
transmitting the TVGOS signal again. Thank you.
From: "Matthew Rains"
Sent: Wednesday, December 17, 2008 9:32:51 AM
Subject: Re: TVGOS
According to our engineering department the TVGOs is in working order
and we have had no other complaints from viewers that they cannot access
this feature. If you subscribe to a cable service as you have indicated
you may want to contact them as well to rule out the possibility that
your cable service provider is having difficulty broadcasting the
signal. Because you receive your television through a provider, this may
influence your ability to pick up the TVGOs signal.
Are you still having trouble with reception?
Member Relations Representative
Maryland Public Television