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*Samsung BD-P1200 still has Freezing/Audio drop-out issues with new firmware. - Page 2

post #31 of 104
Thread Starter 
>I sent them an email about the "pause-stutter-audio sync" problem

I played Meet The Robinsons the other night. It played fine without any problems, but the hat game in the special feature was not working correctly. It was slow and awkward, like the BD-P1200 didn't have enough memory to properly run it.

Anyways... Last night while fooling around with the movie, jumping chapters etc. I was watching a scene and decided to pause the player. Upon un-pausing the player, the screen broke out in small blocks, and the audio was out of sync until i paused and un-paused again. I did this several times, and the picture broke up into small blocks over and over again (kinda like a satellite system losing its signal). Thid started to happen after the 070910.01 (2.0) firmware was installed.

If anyone has a chance, try playing the hat game, and take notice to how jerky and slow the game plays. Something is just not right.
post #32 of 104
Quote:
Originally Posted by Sound & Vision View Post

I did this several times, and the picture broke up into small blocks over and over again (kinda like a satellite system losing its signal).

Same here, I believe all Blu-ray discs I've played since the 10/2007 update has this issue. SD DVD do not.

Otherwise, no other issues on my player but it seems this pause/play picture/audio stutter is a global issue.

I reported it but others may want to do as well to get this issue resolved before the next update otherwise they will delay it until the next update.

Obviously, they haven't heard enough complaints if they are asking people to send it in for repair if they believe this is an isolated issue.
post #33 of 104
Thread Starter 
>Obviously, they haven't heard enough complaints if they are asking people to send it in for repair if they believe this is an isolated issue.

I agree.

Also,

I'm adding the BD "Pirates of the Caribbean: At World's End", the 3rd movie as one that will not play with the BD-P1200. The player gets stuck at the talking skull menu. This has been confirmed as happening on everyone's BD-P1200.
post #34 of 104
hey people,

i can't remember if i had this problem before the FW upgrade, but my player doesn't resume from the same spot in the movie when i stop it.

does everyone else have this same problem?

if i stop the movie during playback, and press play again, the disc reloads all the way from the beginning with all the ads.

again.... are you kidding me? a $500 player missing a function most $50 dvd players from Wal-Mart have?
post #35 of 104
Quote:
Originally Posted by the_r View Post

hey people,

i can't remember if i had this problem before the FW upgrade, but my player doesn't resume from the same spot in the movie when i stop it.

does everyone else have this same problem?

if i stop the movie during playback, and press play again, the disc reloads all the way from the beginning with all the ads.

again.... are you kidding me? a $500 player missing a function most $50 dvd players from Wal-Mart have?

It's the movie/disc, not the player. HD DVD has the same issue.
I believe you can use your bookmark feature to get around this issue though.
post #36 of 104
Quote:
Originally Posted by 42Plasmaman View Post

It's the movie/disc, not the player. HD DVD has the same issue.
I believe you can use your bookmark feature to get around this issue though.

thanks for the tip Plasma.

i can't believe all these workarounds!?

i thought technology is suppose to Evolve, not DE-evolve. it's like we take 1 step forward (in picture quality), and then 2 step backwards (with players and discs lacking features found in 1999 players).
post #37 of 104
Thread Starter 
>if i stop the movie during playback, and press play again, the disc reloads all the way from the beginning with all the ads.

Of all the SD/DVD's movies i have played, i haven't run accross this problem at all. When i hit stop "just one time only", pushing play after brings it back to the exact scene and time. Now, if i push "stop twice", it will act the way you have described (starting the movie over from the begining).

Now, for BD/DVD's movies that i have played. Meet The Robinsons when stopped resumed right back to where it was. When i was in the scene selection menu of Spiderman III, i chose a scene further into the movie, stopped it, resumed it and it start right at the begining displaying the loading spider screen. So i guess it is BD disc specific, but seems to work fine on SD discs.
post #38 of 104
Quote:
Originally Posted by MatintheHat View Post

To those of you who have written to the Samsung website: How long has it taken to receive a reply - and was it via email or phone? I've written three emails to them in the past 10 days and haven't heard back. The first two were sent to "service" and the third to "complaints". Thanks!

My e-mails took almost 2 months to be returned, my snail mail almost as long. Phone calls were returned, but Samsung kept blaming my problems on my TV, which is a cop-out.

I eventually got a form letter saying that they were "working on" some firmware upgrades, but could give no promise as to when they'd be ready. Frankly, I think they're "working on" a firmware upgrade the same way Detroit is "working on" an affordable electric car. Sure, someone's got one in a lab somewhere, but I'll never see it.
post #39 of 104
Just here to report that my BD-P1200 will not play Blu Ray "Live Free or Die Hard". I did a firmware update last night via ethernet port successfully. It STILL does not play, won't even get to the main menu.

This machine has been nothing but a pain in the ass since I got it.

Oh...tried 3 other BD disks, including 2 "Pirates of the..." They play but not without glitches.

Last the machine keeps resetting itself to 1080i output. It is connected to a Sam 1080P TV.

What a bunch of crap.
post #40 of 104
Quote:
Originally Posted by ChickD1 View Post

Just here to report that my BD-P1200 will not play Blu Ray "Live Free or Die Hard". I did a firmware update last night via ethernet port successfully. It STILL does not play, won't even get to the main menu.

This machine has been nothing but a pain in the ass since I got it.

Oh...tried 3 other BD disks, including 2 "Pirates of the..." They play but not without glitches.

Last the machine keeps resetting itself to 1080i output. It is connected to a Sam 1080P TV.

What a bunch of crap.

1. The Live Free Die Hard is a known issue and will require a FW update but there is a work around to watch it.

http://www.avsforum.com/avs-vb/showt...=942378&page=2

2. It seems that the player and your TV is having handshaking issues if the resolution resorts back to 1080i when set to 1080p if you are using HDMI.

What model TV do you have and are you certain 1080p is supported on the HDMI input ?
post #41 of 104
Tried to play the old non-anamorphic SD of "Vertigo" tonight: no go. Error message read "This disc cannot be played." Tried "Apollo 13" on SD and the player wouldn't load the menu properly or play the movie--sometimes I'd get a still frame from the movie, sometimes not.

I had a very different experience with some other SD titles, but I'll report them on the main thread to keep from hijacking this thread.
post #42 of 104
Thread Starter 
Quote:
Originally Posted by Gardo View Post

Tried "Apollo 13" on SD and the player wouldn't load the menu properly or play the movie--sometimes I'd get a still frame from the movie, sometimes not.

I have the recently released anniversary edition in widescreen (see link below), is this the same one you have? I will try it tomorrow and report back.

http://www.apollo13dvd.com/
post #43 of 104
Quote:
Originally Posted by Sound & Vision View Post

I have the recently released anniversary edition in widescreen (see link below), is this the same one you have? I will try it tomorrow and report back.

http://www.apollo13dvd.com/

Sorry, I should have specified the edition. It's the older "Collector's Edition"--looks like a copyright of 1998. ISBN 0-7832-2573-3.
post #44 of 104
Quote:
Originally Posted by Sound & Vision View Post

I have the recently released anniversary edition in widescreen (see link below), is this the same one you have? I will try it tomorrow and report back.

http://www.apollo13dvd.com/

I have this copy and it played fine viewed on the FW released in 07/2007.
Haven't watched the disc on the new FW 10/2007 though.
post #45 of 104
Thread Starter 
I just tried the "Apollo 13 Anniversary Edition" and it plays just fine on the most recent 10/2007 (2.0) firmware. I wish i still had the older "Apollo 13 Collectors Edition" to try. I traded it in to buy this version because it had the 1.66:1 IMAX cut of the film on the second disc.

http://www.apollo13dvd.com/
post #46 of 104
I have just downloaded the latest version a few minutes ago. I think I can get more functionality out of a brick. I'm surprised to see that Samsung is shipping something so darn bad: Pirates of the Caribbean 3 (Blu-Ray version) doesn't go past the skull. The new Pixar Shorts DVD (Blu-Ray) doesn't even reach the menu. Seriously... what gives? Is this the best Samsung has to offer?

Has anyone been able to talk to Samsung? What's their take?

Cheers.
post #47 of 104
Quote:
Originally Posted by Sound & Vision View Post

>if i stop the movie during playback, and press play again, the disc reloads all the way from the beginning with all the ads.

Of all the SD/DVD's movies i have played, i haven't run accross this problem at all. When i hit stop "just one time only", pushing play after brings it back to the exact scene and time. Now, if i push "stop twice", it will act the way you have described (starting the movie over from the begining).

Now, for BD/DVD's movies that i have played. Meet The Robinsons when stopped resumed right back to where it was. When i was in the scene selection menu of Spiderman III, i chose a scene further into the movie, stopped it, resumed it and it start right at the begining displaying the loading spider screen. So i guess it is BD disc specific, but seems to work fine on SD discs.

*I didn't check if Starting from the scene selection screen of a BD/DVD caused this, vs Starting the actual movie from the main begining screen. Maybe this has an effect on how the stop/resume works.

This issue has been covered before. The 1200 will stop and resume at the stop point for any SD DVD and for any BD not authored using advance content. For BD's authored with AC, e.g. POTC, the player will default to the beginning after stop/resume. This is not an issue with the 1200, but with all BD and HD DVD players.
post #48 of 104
Quote:
Originally Posted by Titoffen View Post

Has anyone been able to talk to Samsung? What's their take?

See the 1200 main thread. You'll get an earful!
post #49 of 104
Thread Starter 
>Seriously... what gives? Is this the best Samsung has to offer?

Samsung has several players on the market right now (all of them with some sort of problems), and soon there will be more released from them. I'm sure that they have there hands full, but if they can't make there own products work, they should re-think being in the consumer electronic business, or release one working/supported product at a time.

I can't believe how fast the BD-P1400 has taken a nose dive in price. Several places like circuit city and tweeter etc, are now offering it at $299.00. That's a big price drop for a recently released model, that alone says something.
post #50 of 104
Quote:
Originally Posted by Sound & Vision View Post

> I can't believe how fast the BD-P1400 has taken a nose dive in price. Several places like circuit city and tweeter etc, are now offering it at $299.00. That's a big price drop for a recently released model, that alone says something.

Please enlighten us, what exactly does the price drop prove?
post #51 of 104
Thread Starter 
>Please enlighten us, what exactly does the price drop prove?

The BD-P1400 recently came out at $499.99, then, like within a few weeks it's practicaly everywhere for $299.99. I think that has alot to say about the build quality and profit margin of the BD-P1400. I have seen open box BD-P1400's at every Best Buy/Circuit City store i have gone in. It has a lesser quality generic de-interlacer, and was made to be Samsung's entry level BD player. The BD-P2400, and BD-UP5000 (both Reon/HQV equipped) were planned to be the mid-high end players for Samsung. You get what you pay for. The BD-P1400 is a $299.99 player. There is nothing special about it.

http://www.engadgethd.com/2007/07/11...u-ray-players/

On another note... I'm not sure what's going on with the BD-P2400, i thought it got canceled, but Target seems to have it listed for $599.99;

http://shopping.yahoo.com/p:Samsung%...NlYwNzaWJzcGVj
post #52 of 104
The price drop directly relates to the BD-UP5000 universal player that is coming out in the next week or so.

Once it comes out, Samsung has a winner without comparison (both formats and Reon) for list of $799 now.

If their low end is $299 without the Reon then the spacing is right. They can have the low and high ends of the market, and let Sony, Panny, Pioneer, fight it out in the middle or enthusiast ends.

I just might exchange my recently bought 1200 if the 5000 comes in like expected. The 1400 would be a great entry level option.
post #53 of 104
Quote:
Originally Posted by Sound & Vision View Post

>Obviously, they haven't heard enough complaints if they are asking people to send it in for repair if they believe this is an isolated issue.

I agree.

Also,

I'm adding the BD "Pirates of the Caribbean: At World's End", the 3rd movie as one that will not play with the BD-P1200. The player gets stuck at the talking skull menu. This has been confirmed as happening on everyone's BD-P1200.

I had a 45 minute talk with the skull last night. It was pretty one sided, however, and when he refused to cooperate, I told him, "YOU, DISNEY, & SAMSUNG oughta' go get a room."
post #54 of 104
Thread Starter 
>Once it comes out, Samsung has a winner without comparison (both formats and Reon) for list of $799 now.

I gave some thought to that idea too. But, how am i suppose to believe that the 5000 is going to be supported any better than the BD-P1200 has. I "cringe" at the thought of how Samsungs firmware writters will have to be able to deal with fixing disc issues accross all three formats, when there having trouble doing it accross two.

I'll say this again, (probably the 100th time). All of my problem SD titles play just fine with zero issues in players from other manufacturers, so there is no reason why Samsung shouldn't be able to get it right.

Although, If it works as advertised it will have a chance to be the referance standard, as far as universal SD/BD/HD players go.... Only time will tell.
post #55 of 104
What these players need is a simple, "Bypass all of the Java crap, and just play the movie" choice on the first screen that comes up.

Same could be said for the competitor, although with their software.

We get that sort of thing when viewing web pages with a computer. They often give a "SKIP" link for slower machines/connections.
post #56 of 104
CAUTION...While I don't want ot start any false rumors, being the curious type, I hand carried my unplayable (at least in the 1200) copy of POTC3 to BB, and tossed it into a 1400. The 1400 puked all over it. I do wonder if that is true accross the board. If it is, at least there is a little justice in the world
post #57 of 104
Quote:
Originally Posted by Pjtan View Post

I just might exchange my recently bought 1200 if the 5000 comes in like expected. The 1400 would be a great entry level option.

And then wait for firmware upgrades on the 5000 to make it work?

post #58 of 104
Quote:
Originally Posted by mroot View Post

And then wait for firmware upgrades on the 5000 to make it work?


Good point.

I think that in the end Samsung might get it right. However, with the idea that three formats are playable, maybe it's time for Disney and the put all little gimmicks on the disc studios to include a standard definition dvd or dual side the Blu so that you won't have to wait, just upconvert the dvd.

I had to rent the Pirates At World's End dvd just to watch the movie in my 1200. Although I must say it did a pretty fine job of upconverting!

Oh well. Here's hoping for a near release of that firmware.
post #59 of 104
Posted this in the other 1200 thread:
--------------------------------------------------------

To fulfill yet another stereotype of us video/audio geeks, I have the Star Trek: TNG series on DVD.

Began watching from season 1, disc 1 for the first time, and I found audio dropouts on episode 1 at around the 9:50 mark. Went and tried the disc on my other player to make sure it wasn't the disc, and sure enough the Sony player handled it perfectly.

Add this one to the list of DVD problems.

As a side note, has anyone tried playing 4:3 DVDs on this player? I'm playing ST: TNG on my 1200 connected to my also Samsung 4665 (1200 came free with TV back in Sept), and I can't find a good aspect ratio to watch it in. The 4:3 makes me lose like half the screen (seriously), and all the other stretch modes make Picard look, well, stretched.

I've never watched 4:3 content on either the 1200 or my 4665, so not sure how it performs. When I tried the disc on my Sony upconverting player hooked up to my Sharp 37D43U, it looked much much better (more natural, less squishy).

Tried tinkering with the Display settings a bit, but to no avail.

Tips/Suggestions/Comments?
post #60 of 104
Thread Starter 
If you read my post in BD-P1200 sticky thread, you'd know that i recently returned my 1st BD-P1200, and got another one. This one had even older 070223.01_111F_0924.04_XAA firmware than the one i originally returned (which 1st had 070507.01_111F_0924.04_XAA,, before i upgraded it to the latest 070910.01_111F_1604.01_XAA (aka 2.0).


So for kicks, i throw in the MATRIX,,, The audio drop out was not there any more!! The scene played flawless, over and over everytime.

I then throw in the SE Tomorrow Never Dies,,, And It does not freeze-up anymore, at all, and the storyboard feature works perfectly now. I can either set it to on or off. It also now plays flawless!!!

I can say for 100% sure that the newer 070910.01 firmware (aka 2.0) is definantly the cause for the dropped audio in the MATRIX, and the freeze-up in the SE Tomorrow Never Dies. It is also the cause of all other standard DVD troubles. The prior firmware(s) did not have these issues.

*Unfortunantly, (due to not upgrading to the 2.0) I can't play the blu rays of POTC-3, or LFoDH etc.

*UPDATE 12/30/07 Spiderman-3 plays just fine with the older 070223.01 firmware.

btw... I also did not see any audio/video break-ups while stop/starting my BD-P1200 (which still has the older firmware).

I hope that someone at Samsung knows that the latest 070910.01 (2.0) firmware is the 100% absolute cause of "ALL" of these newly found issues.

http://www.avsforum.com/avs-vb/showt...28094&page=102
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