I tried the website approach first at: https://www.dtv2009.gov
I filled out the web form to apply for my coupons but each time, when I submitted the completed form, I received the following error:
An unexpected error has occurred and has been logged... Redirected in 3 seconds...
Perhaps it's my firewall and security software doing its job.
After 3 tries I gave up and used the phone approach. Once I got to the recording to actually apply, the recorded voice knew my name and address before I gave any info!
... And I have Caller ID Blocking
and an unlisted number!
Kind of spooky when the feds know who's calling before you identify yourself.
I followed the voice recognition prompts and all went smoothly and my application was approved and I received my confirmation Reference number.