Well I am happy to say I have been in close contact with the people at both Kenwood and OpenGlobe. I can assure you that they do read the site and the issues being raised by us great early adopters are being looked at. Now I am not talking to just the support line...but product managers and the people who can really answer the questions we have had. The great news, is they approached me because of this site.
I say early adopters because this it is just that. This is the first consumer product that has such interconnectivity with such great potential. Yes, it has some issues...and yes, some of the issues can be taken care of via software updates. In fact, some already have as a direct result of the members of this forum with more to come!
Some are quick fixes that can be made. Some take a lot more time and requires both companies to work together. The relationship is just that...a relationship. Kenwood and OpenGlobe are in a relationship for this product. So, if Kenwood wants feature X in the Entre, then OpenGlobe being a provider for Kenwood needs to work with them to see if it can be done and iron out things like costs. Just like any business relationship.
Some items slipped though the cracks as with almost any product being put to market. However, they are being resolved and they are committed to working on the issues. How quick will this happen? Some things quickly as has already taken place. Others require....well you know.
What I can say right now...It WATCH for the reports from CES on where OpenGlobe is going with all this. It should be great news. I will be at CES as well as some of you...so, looking forward.
Ok...Down to some things I do know...
The database is being worked on to be able to find more of the DVD's that ARE in their system. They are cross linking the 4x3's with the widescreen which will help a great deal.
The Movie Description Information that you can see in the edit screen should be, down the road, able to be pulled up via the INFO button. Please note however, items like this will take a back seat to bigger issues like the random lockups.
Random Lockups....This is being looked into as a network issue...seeing it is so random, it is very hard to locate. I for one can not make it happen all the time and I am one heck of a tester.
Push the OpenGlobe Button and you will see that it is going to be used for some great things to come down the road. It works now, but is said be be even better soon. (not a bug, just mentioning.)
The Auto STOP when trying to use the DVD Changer without Entre....Being looked into and considered the reason for it. (I hated this as you know.)
DVD nav controls not passing through with the Entre remote when you have selected a DVD...Not sure on this one I am sorry to say.
No way to edit the Genre. It is being looked into is all I know.
The 3 second layer change....It is being looked into overseas by the engineers. How long will this take to get a response on it...I do not know but I am surely looking for one.
Data not being passed from the Entre to the Changer for changer panel TEXT display. Not considered a bug, for it was not intend to have done so. Pity. However...it maybe looked into to be added down the road.
Entre Multi Changer Support....This is also being looked into and plans are being made to make this work as intended. However, this will not be a short process for it involves, from what I can see, both hardware and software. I would think they want this to work for it would only drive more sales for both the people who need to add a unit or two and to people on the "fence" with large libraries.
So all-in-all we are being heard. So, lets keep the information constructive vs destructive, for things are getting done.
BTW...OpenGlobe is a stand alone company providing OEM services to several vendors. It is a relationship between them and their customers...thus please do not say things like look at the Compaq and you will see nothing will get done. That is not the case for it is a two way street between the companies. Kenwood is working very hard with OpenGlobe on these issues and concerns and things are getting done.
Here to the future!