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Kenwood Sovereign System (Changer, Entre, and Receiver) Issues and Answers - Page 12

post #331 of 6894
Nick,

I do not have an Entre, but I feel your pain. You were mislead, and you are owed either a fix to your system to enable the functionality that was advertised, or a refund from Kenwood.

I suggest you write a letter to the president of KenwoodUSA. I wouldn't throw threats around, but I would enunciate your predicament and your sphere of influence with their target market.

Tell them that if they cannot promise to upgrade your system to what was initially advertised by a certain point in time, then you want them to take back the entire system.

If you are not willing to give up your system, then you're left to pleading your case. In this case, I suggest calling KenwoodUSA support every day you can, and continually log the same complaint. Eventually, in the weekly tech support meeting at KenwoodUSA, someone is going to get sick of the issue coming up and escalate it.
post #332 of 6894
Quote:


Originally posted by Brett
Hi !

Don't mean to be off topic, but it does say: ...(Changer...) Issues and Answers. For me the issue is whether the 5900M can be modded for multi-region playback. Anyone have news of such a possibility? My threads to this effect self-destructed...

TIA.

Brett:

I asked this question recently of the folks at www.jvb.nl. I was told that within a few weeks, the modification for the Kenwood changer will be available.

I don't know them, I've only bought from them. But I liked the mod they gave to my former Pioneer DV-F727.

Nick
post #333 of 6894
RE: Multiple changers controlled by the Entre
Nicholas, et. al, I absolutely don't have a problem with this topic being revisited on a modestly frequent basis nor do I have any issues with your input on that or any other of the matters. You are an experienced multi-changer user (several others) so your input should be taken seriously by Kenwood. Your input is thought out and articulate thus useful.

It ABSOLUTELY was my understanding and reading that the Entre would control multiple changers and that is my full intention to have it do. I want one for a 2nd set of DVDs and a 3rd for CDs/DVD-As. Do I want to watch some of those DVDs again? Not sure. Does my wife, does her friends, do my kids, do their friends? Probably.

I mentioned this in the past but I don't recall anyone ever responding. Regardless of what the website says today or yesterday...there are various screens in the Entre menu that indicate there is multiple changer control. Case in point. Look up range setup screen. It says "Lookup discs ___ to ___ in changer " Below that is a . On the subsequent 'Look up range' screen it states "Location: changer 1, slot ___". It does not take a whole lot of a leap of surmising to see that the Entre is/was intended to control multiple changers...regardless of what the website says. This is clear. Agree?


RE: Updated to version 1.0.2.6
I got this new version today...manually. I have yet to get an upgrade by their automated method (i.e. in my case nighttime/weekly checks via my always on internet connection). I know the Entre does internet access every 30 minutes for some reason as I have seen the DNS lookups. Has anyone else gotten automatic updates?

Nicolas, do you mind me harping, again, on that fact that their tips/help website which I've mentioned a couple times does not clue us into what features these updates bring. Instead we are like mice in a maze trying to figure it out and see if the annoyances are removed by the latest update. i.e. an that provides information instead of finger exercise {grin/frown}.

They put it up...they actually did...doh..alas it doesn't have version info. Still they put it up. ok baby steps... RE: tips site: http://www.kenwoodusa.com/sovereign/latest_tips

Enjoy your weekend. I'm watching movies on the Entre and 5900 which I still enjoy immensely despite the issues. Take care, Scott Fauque

P.S. David B...I love the new spell checker interface!
post #334 of 6894
Quote:


Originally posted by JonDeutsch
Nick,

I do not have an Entre, but I feel your pain. You were mislead, and you are owed either a fix to your system to enable the functionality that was advertised, or a refund from Kenwood.

I suggest you write a letter to the president of KenwoodUSA. I wouldn't throw threats around, but I would enunciate your predicament and your sphere of influence with their target market.

Tell them that if they cannot promise to upgrade your system to what was initially advertised by a certain point in time, then you want them to take back the entire system.

If you are not willing to give up your system, then you're left to pleading your case. In this case, I suggest calling KenwoodUSA support every day you can, and continually log the same complaint. Eventually, in the weekly tech support meeting at KenwoodUSA, someone is going to get sick of the issue coming up and escalate it.

I want all to understand that, while I'm frustrated, I still like the Entre very much. And I don't believe that Kenwood deliberately misled anyone, they just blundered. And I believe as well that Kenwood is honestly trying to fix things.

So what do you do when you like the product, but it is not what you thought you were getting? I don't want a refund, because I don't want to be without it. I like the Entre, and, for all its faults, I like the DV-5900M.

My point is that someone in my position should not be told that the only options are an outright return/refund, or just accept things as is. If it can't get fixed, there's room for Kenwood to compensate people with something inbetween.

Look, as a lawyer, I know the most effective means of getting their attention, but that's not what this is about. This is about getting results, or learning that the results just aren't in the cards. I have no interest in writing what I know from experience to be the most effective letters (or worse) to Kenwood, because I'm approaching this purely as a consumer, and as an enthusiast in this area--that's the only hat I want to wear in this debate. Unfortunately, I happen also to know all too well the real remedies for frustrated consumers.

I don't want to give the Entre back. There's nothing to replace it with. But I don't want to be told that's my only choice if Kenwood resolves not to come through. Were it not for noticing that the Kenwood website has changed the description, I would not have commented.

Would I have paid what I did for the Entre, had I known what I know now? I don't know. If not, how much is the diminution in value that the Entre suffers from only being able to control one changer?

You know what? There it is. If the Entre can't get fixed to control three changers, then everyone who bought one should get two free Entres, along with a free router to access the signal. That may raise a chuckle, but writing is a marvelous tonic. If they can't get it right, that's what I want in return. Not money, not refunds, just the function they said they'd provide.

Kenwood, you now know the price of my silence!!!

Nick
post #335 of 6894
RE: tips site
In my just previous post I edited it to state the tips site is there now...but wait...what is this:

"USB Keyboards
- COMPAQ USB KB
- Eagle Touch MCK-600W USB BY ORTEK Tech
- Microsoft Natural Keyboard Pro RT9431
- Belkin Scorpius 980 plus "

Did I completely miss that the Entre can be be keyboard controlled?!? I know the DV5900 has a wireless but the Entre with a USB keyboard! Very curious.

Scott Fauque
post #336 of 6894
Thread Starter 
As far as the auto update of software goes....Nope...Never once has happened for me yet so thanks for the info on the new version.

Once again however, THIS IS NO INFORMATION ON WHAT THIS NEW VERSION DOES OR FIXES!!!

Been told again they ARE working on multi-changer support. But as some of you all ready know, it requires a hardware piece and also software. So, it will take both Kenwood and OpenGlobe to make it all happen. It is all a matter of time and resources.
post #337 of 6894
Quote:


Originally posted by ScottF200
RE: tips site
Did I completely miss that the Entre can be be keyboard controlled?!? I know the DV5900 has a wireless but the Entre with a USB keyboard! Very curious.

Scott Fauque

I don't know about control by the keyboard, but I've used a wireless USB keyboard on the Entre to manually input DVD titles. Sure beats usiing the remote control.

The keyboard I used isn't on their approved list, but I'm guessing most USB keyboards will work, since keyboards are pretty much standardized for USB.

On an unrelated note -

Regarding the 'phantom' update that now happens each time you manually request new software (something gets downloaded, but it's not a new system version). I've noticed from observing my router that the Entre doesn't appear to access the Internet when showing the pages accessed by the OpenGlobe button. Could it be that the 'phantom' download is to update these pages?
post #338 of 6894
[quote]Originally posted by Nicholas


So what do you do when you like the product, but it is not what you thought you were getting? I don't want a refund, because I don't want to be without it. I like the Entre, and, for all its faults, I like the DV-5900M.



My sentiments, exactly. I like my 5900M, although I am frustrated as heck with the things that it could do with a few UI modifications!


My point is that someone in my position should not be told that the only options are an outright return/refund, or just accept things as is. If it can't get fixed, there's room for Kenwood to compensate people with something in between.


My above recommendation was not to accept things as-is. Instead, it is to put the same amount of effort into speaking to KenwoodUSA directly as you do with speaking in this forum. While David tells us that Kenwood monitors this forum, we do not know who monitors, what they're monitoring, or what the process is to communicate this information to decision makers at KenwoodUSA. I think if you want Kenwood to truly address your concerns, it's on you to find a sponsor within Kenwood to ensure your case will be addressed. Kenwood is already working on the next generation stuff. It'll take some effort to have them prioritize on a problem that a small minority of the people have an issue with.

I opened a ticket with Kenwood about an issue with my 5900M. Opening a helpdesk ticket ensures that they work to resolve the issue before they close it. Maybe you've done this already, but if you haven't, I suggest you do.


Look, as a lawyer, I know the most effective means of getting their attention, but that's not what this is about. This is about getting results, or learning that the results just aren't in the cards.


With all due respect, I disagree with this! Getting their attention is a prerequisite to getting the resources assigned to resolve the problem.

I am a manager of systems development, and I know that my priorities are driven by customer needs, my management's requests, and my personal ambitions. If I were responsible for developing the Entre at Kenwood, I would have a very difficult time justifying assigning my resources on a hardware mod to address the needs of a handful of unhappy customers when I am being tied to deadlines for the new Entre, which is directly tied to revenue targets in 2002, which directly affect the stock price, of which I have much.

What would change this perspective? Well, if my management came to me and said "at Kenwood, it is simply not our philosophy to leave early-adoptors dissatisfied or mislead with our products. As a result, we want you to focus on making the current product everything we promised it would be, AND still come out with the new Entre, on time, and on budget."

And how would this happen? Communication from people like you, David, and others who feel they have a legitimate gripe with the initial marketing of the unit. Early-adopters who have a sphere of influence that can effect many, many other sales, and who lead in managing perceptions of brand.


I have no interest in writing what I know from experience to be the most effective letters (or worse) to Kenwood, because I'm approaching this purely as a consumer, and as an enthusiast in this area--that's the only hat I want to wear in this debate. Unfortunately, I happen also to know all too well the real remedies for frustrated consumers.


Again, with all due respect, I think your occupation as a lawyer may have tainted your respect for the power of a consumer with a legitimate gripe. I could count of 10-20 instances when my singular complaint has generated responses well beyond what I would normally expect as a response from corporations. I've had policies changed, custom solutions developed, and presidents of corporations call me to ensure that I was satisfied. It's pretty amazing what one person can do.
[/b]

You know what? There it is. If the Entre can't get fixed to control three changers, then everyone who bought one should get two free Entres, along with a free router to access the signal. That may raise a chuckle, but writing is a marvelous tonic. If they can't get it right, that's what I want in return. Not money, not refunds, just the function they said they'd provide.


This doesn't sound like a reasonable solution to me -- for you or Kenwood. 3 Entres would give you 3 remotes, 3 separate databases, etc...

I would, however, be encouraged by David's feedback that Kenwood is working on the mod to provide the functionality you originally purchased, but did not receive. I suggest you and David coordinate a communication strategy to ensure Kenwood keeps on it.

I'm not trying to argue here, I'm actually just trying to help by providing some of the insight I have into how corporations make decisions in situations like this. Customer Loyalty/Intimacy is the big management buzzword these days, and if you fly under this flag, you have a better chance of being satisfied.
post #339 of 6894
Quote:


Originally posted by Nicholas


I asked this question recently of the folks at www.jvb.nl. I was told that within a few weeks, the modification for the Kenwood changer will be available...

Nick


Thanks Nick!

I e-mailed them both in the US and in Holland but they only said it wasn't available. This makes me once again hopeful. Now to find a 5900M at a good pricepoint, anyone have a source?

Cheers,
post #340 of 6894
RE: Group disappeared [sort of] after recent version upgrade
As I mentioned above I recently updated by version to 1.0.2.6 (from 1.0.1.1), and I found a problem...my "ShowMeOff" DVD group disappeared. Dang and darn them I said (well my kids were there!)...so I proceeded to create it again. I used the exact same name. I added the name...then the next step was 'select'ing the DVDs. To my surprise the ones that were in my old group (named the same) were checked off! So I hit 'rec'ord. I then looked at the group and none were there. So I edited the group again and deselected my DVDs and selected my DVDs again. Hit 'rec'ord. Still they did not show up when looking at my group. I then deleted this group. I then added the group again and all worked. I assume deleting the group cleaned up its 'database.

Just in case any of you have this problem and want the solution I used. Other solutions may work. Also just in case Kenwood [Brian?] is still reading. Please have development check this out. Thanks.

p.s. Jon and Nicolas, I enjoyed your guys polite, considerate and well explained remarks to each other. This is a forum with class as these things can easily get out of hand quickly using written communication. As a development manager myself, I can understand and related well to Jon's remarks. I should have used all that advice that works on myself (in my job) for that tips website and it might have been fixed sooner .
post #341 of 6894
I will say one thing. This discussion is going nice, most of the other products in these groups somehow become arguments. Anyway it's nice to see that we are all respectfully discussing issues.

Kenwood should try very hard to fix these issues. I for one have held back buying another unit due to this problem.(as have many of you). This is costing them money. I would have had two changers by now if it worked. One for DVD's and one for CD's. And would probably buy a third eventually.

So hopefully they hop to it. Before someone comes out with something that does work and we all jump at that.
post #342 of 6894
Quote:


Originally posted by slocko
[b]Not sure what exactly is it that you do with the pioneer that you think you can't do with the native kenwood gui

You can set up categories just like the pioneer. If you want all your dvds listed, there is an "all userlist". This displays all your dvds. You can then create macros for each letter that search on that letter. [b]



Yep, except that this list only functions for one changer, defeating the whole purpose as per the posts you are responding to.
post #343 of 6894
Quote:


originally posted by JonDeutsch

I think if you want Kenwood to truly address your concerns, it's on you to find a sponsor within Kenwood to ensure your case will be addressed. Kenwood is already working on the next generation stuff. It'll take some effort to have them prioritize on a problem that a small minority of the people have an issue with.

Jon . . . I called a number of times when I first got my Entre. So did David. So did a number of other people. It's a problem.

As for it being something only a small minority have an issue with, I do not agree. I've tried to avoid the words "class action," but this is an issue that goes to the heart of the Entre scheme. Simply because you don't now own two changers doesn't mean that it's ok to deprive you of the flexibility and expandibility that was advertised as an inducement to purchase. If you own an Entre you paid for that expandibility, and, so far, you don't have it.

Every person that purchased an Entre is a potential class member, and I didn't want to say this out loud, but it's the only response to a contention that only a small minority of people have an issue with it. If you own an Entre it's worth less than it was advertised, because it does less than was advertised.


Quote:


I opened a ticket with Kenwood about an issue with my 5900M. Opening a helpdesk ticket ensures that they work to resolve the issue before they close it. Maybe you've done this already, but if you haven't, I suggest you do.

I'm quite sure that Kenwood would like me to take a ticket and stand in line. And, hey, in deference to my desire to see the product work, that's all I've done.


Quote:


I am a manager of systems development, and I know that my priorities are driven by customer needs, my management's requests, and my personal ambitions. If I were responsible for developing the Entre at Kenwood, I would have a very difficult time justifying assigning my resources on a hardware mod to address the needs of a handful of unhappy customers when I am being tied to deadlines for the new Entre, which is directly tied to revenue targets in 2002, which directly affect the stock price, of which I have much.



Again, I disagree with your premise. I can assure you that the reason Kenwood changed the language in its website was due to the very concern I'm articulating. Every sale of an Entre on the basis of that marketing was the potential subject of legal action. Just because you don't now need the flexibility for a second changer, doesn't alter the fact that its value is diminished as a result of not being able to support more than one. It's like saying that you really don't need a spare tire in the trunk of your new car, because only the few people that get flats really use them.

As for economics and shareholder concerns, you don't need to be a lawyer to appreciate the significant expense that motivates a corporation to do its best to avoid legal entanglements. This one is not terribly good looking for Kenwood, either. They said it would perform a function, sold it on that basis, and it didn't. If you were Kenwood's lawyer, what would your defense be?

Please understand, I'm not supporting this, nor am I soliciting clients to do it . But to suggest that this is not the most significant motivation to act means that everyone that turns to a lawyer for redress in similiar situations has approached things incorrectly-- they should have gotten their ticket in the complaint line. Sorry, that's not what motivates actions where money is concerned.


Quote:


What would change this perspective? Well, if my management came to me and said "at Kenwood, it is simply not our philosophy to leave early-adoptors dissatisfied or mislead with our products. As a result, we want you to focus on making the current product everything we promised it would be, AND still come out with the new Entre, on time, and on budget."

And how would this happen? Communication from people like you, David, and others who feel they have a legitimate gripe with the initial marketing of the unit. Early-adopters who have a sphere of influence that can effect many, many other sales, and who lead in managing perceptions of brand.

How about if your management came to you and said, "we have a lawsuit that will cost hundreds of thousands, probably millions, and we'll spend a good portion of that on attorney fees even if we're found right?"

Think that would motivate you?


Quote:


Again, with all due respect, I think your occupation as a lawyer may have tainted your respect for the power of a consumer with a legitimate gripe. I could count of 10-20 instances when my singular complaint has generated responses well beyond what I would normally expect as a response from corporations. I've had policies changed, custom solutions developed, and presidents of corporations call me to ensure that I was satisfied. It's pretty amazing what one person can do.

I'm glad that there are people like you in business. But consumer protection statutes have been passed in every state in the nation in recognition that your experience is the exception, not the rule.


Quote:


I would, however, be encouraged by David's feedback that Kenwood is working on the mod to provide the functionality you originally purchased, but did not receive. I suggest you and David coordinate a communication strategy to ensure Kenwood keeps on it.

Let's see. It goes something like this:

Kenwood, you said the Entre would control more than one changer.

Kenwood, it doesn't.

Kenwood, what do you intend to do about it?

That's been the communication strategy so far. Hasn't worked yet.

Quote:


I'm not trying to argue here, I'm actually just trying to help by providing some of the insight I have into how corporations make decisions in situations like this. Customer Loyalty/Intimacy is the big management buzzword these days, and if you fly under this flag, you have a better chance of being satisfied.

I don't think you're trying to argue. It's simply that your singular experience with your corporation doesn't coincide with the hundreds of cases I've handled, where communication like you've espoused just doesn't work, because it costs too much money.

Hey, my hope is that your approach will work, because that's the one I've been adopting for the four months I've owned the Entre. I don't intend to change anytime soon, either. But, frankly, Kenwood should be grateful that someone hasn't taken it to task over this yet.

Nick
post #344 of 6894
Quote:


Originally posted by Nicholas


Jon . . . I called a number of times when I first got my Entre. So did David. So did a number of other people. It's a problem.

All I was saying from the get-go is to continue to follow-up. Don't let them think you're letting up! Assuming that they in fact do have plans to release a mod, if you continue to poke and prod, it will only expedite the process. No one likes the pain of an unhappy customer.

Quote:


As for it being something only a small minority have an issue with, I do not agree. I've tried to avoid the words "class action," but this is an issue that goes to the heart of the Entre scheme. Simply because you don't now own two changers doesn't mean that it's ok to deprive you of the flexibility and expandibility that was advertised as an inducement to purchase. If you own an Entre you paid for that expandibility, and, so far, you don't have it.

What I meant by small minority is the number of people who are going to let Kenwood know about this dissatisfaction with the disparity between the original marketing material and the unit shipped.

Quote:


I'm quite sure that Kenwood would like me to take a ticket and stand in line. And, hey, in deference to my desire to see the product work, that's all I've done.

A sound approach at this stage of the game, IMHO.

Quote:


How about if your management came to you and said, "we have a lawsuit that will cost hundreds of thousands, probably millions, and we'll spend a good portion of that on attorney fees even if we're found right?"

Think that would motivate you?

I'm not a lawyer, but I have worked with our legal department on similar matters, and lawsuits tend to motivate us to either settle or win. I cannot recall a time when a lawsuit ended up giving the customer what they wanted, when they wanted it. The process just takes too long.

Quote:


Let's see. It goes something like this:

Kenwood, you said the Entre would control more than one changer.

Kenwood, it doesn't.

Kenwood, what do you intend to do about it?

That's been the communication strategy so far. Hasn't worked yet.

Agreed, it hasn't. That's why I recommend that you speak with the President of KenwoodUSA and discuss your situation with him/her personally. Get a sponsor that can make decisions and set priorities. Maybe David already has this kind of connection, in which case, the right things are already in motion.

Quote:


I don't think you're trying to argue. It's simply that your singular experience with your corporation doesn't coincide with the hundreds of cases I've handled, where communication like you've espoused just doesn't work, because it costs too much money.

There's how things are at work, and then there are the many, many instances where I, a normal consumer with very little leverage, have nudged companies to go the extra mile to satisfy me. I believe in this process, but it does take effort on the consumer's part to be persistent.

Quote:


Hey, my hope is that your approach will work, because that's the one I've been adopting for the four months I've owned the Entre. I don't intend to change anytime soon, either. But, frankly, Kenwood should be grateful that someone hasn't taken it to task over this yet.

I think all current Entre owners were wronged. My concern is that Kenwood has not publicly commited to fixing the problem. Because of the legal ramifications, as well as customer loyalty, I think it would behoove them to do so. I think their recent re-wording on the site is shaky stuff. If they are backing down from this functionality for current units being sold, then do they have any intention of providing the fix for these units? Doesn't seem like it. So, then, why would they go make a mod for your Entre but not people who buy it now?

I suggest you call, speak to an executive or two, and propose that they publicly announce their intentions to keep their customers satisfied. As hard as it will be, try to keep the legal threats away -- it'll only tee them off, and will most likely get you into a process that will not result in a hardware fix for your Entre.
post #345 of 6894
Quote:


Originally posted by vaha
To keep the last disc from playing when I turn on the 5900 I have my power button on my pronto set to stop,delay 0.1, stop.

I have simulated this by hand, and it does seem to work.
You can see the PLAY icon on the display actually turn off as you hit STOP during it's READING process.

GREAT STUFF -- No more auto-play! One 5900M issue licked, 173 to go.
post #346 of 6894
This is a *long* thread, so forgive me if this has already been addressed.

I recently purchased a VR-5090 mainly because of its component video capabilities. I'm pretty happy with it (now that I've programmed my Sony RM-AV2100 to replace the lame remote.) I am dissappointed that it does not have any sort of on-screen display through the component out, though. I guess some of the higher models do, and I simply missread but I had thought that the 5090 did as well.

The thing is, my system is completely hidden away (in my attic, actually.) Does the fact that I won't be able to see the front panels effectively make the Entre or 400 disc DVD changer useless? Even if I switched back to a Kenwood remote, I don't think that a standard IR repeating set-up (I used the basic Imagine IR-100's) are two-way, are they?

If I also upgraded to a Sovereign receiver that *could* output the on-screen display via component, would it display the Entre or changer info? It doesn't seem likely, but I thought I'd ask.
post #347 of 6894
Hoping someone here can help with this latest issue ...

For some reason my DV-5900 has mysteriously decided to stop sending output to the subwoofer in 6 channel mode. I know it used to work -- when I got my Kenwood Sampler DVD, the audio test patterns worked fine! I have tried the following:

- using another 6 channel input on my receiver
- using another cable
- plugging and unplugging the cables

I've used the test tones button on my receiver to see if there was something wrong with the sub and there isn't anything, my receiver is able to send a signal to the sub.

Any ideas before I take the unit in for repairs -- this after less than 4 months of use. As I mentioned earlier in this thread, the unit has also decided to stop ejecting discs -- I've been using a flashlight to find the disc I want to eject (pretty comical considering what this thing cost).

Heroildo
post #348 of 6894
Quote:


Originally posted by hmatos
Hoping someone here can help with this latest issue ...

For some reason my DV-5900 has mysteriously decided to stop sending output to the subwoofer in 6 channel mode. I know it used to work -- when I got my Kenwood Sampler DVD, the audio test patterns worked fine! I have tried the following:

- using another 6 channel input on my receiver
- using another cable
- plugging and unplugging the cables

I've used the test tones button on my receiver to see if there was something wrong with the sub and there isn't anything, my receiver is able to send a signal to the sub.

Any ideas before I take the unit in for repairs -- this after less than 4 months of use. As I mentioned earlier in this thread, the unit has also decided to stop ejecting discs -- I've been using a flashlight to find the disc I want to eject (pretty comical considering what this thing cost).

Heroildo

Did you try the following?

- Running the sub out from the 5900M directly to the sub
- Doing the whitenoise test on the 5900M
- fiddling with the bass management settings (large/small speakers)

I would try these before sending the unit in for repairs.
post #349 of 6894
JonDeutsch,

I did that ... I forgot to include that in my description above.

Thanks! I guess there must be something wrong with it.

H
post #350 of 6894
As far as I know, the issue with daisy changing the players only applies to the entre. If you daisy change the 5900s and use it's native gui, you should be able to aggregate across the players. no one has actually stated that you can't do that.

i'll re-read the section in the manaul to see what they say about it. i didn't pay attention to it, since i don't have multiple players yet.

too bad it is so troublesome to categorize dvds else i would ask one of these guys with multiple players to try it.

Quote:


Originally posted by mdownard


Yep, except that this list only functions for one changer, defeating the whole purpose as per the posts you are responding to.
post #351 of 6894
I apologize if this has been covered elsewhere in this lengthy thread, but can someone please tell me how many internet radio stations the Entre supports?
post #352 of 6894
Thread Starter 
Hello From Key West on Vacation....

I got this from Brian (Kenwood)....


Version 1.0.2.6 is posted on the web for manual or automatic download. The
main upgrade is the capability to stream most .asx format iRadio streams.
This prepares the Entre' for Sirius Satellite streaming. Additionally, .asx
is the most popular WMA streaming format on the web, so we are now
compatible with a whole nether source of content on the web.

Additionally, several minor problems were fixed, one of which was a problem
identified with not being able to recognize the second disc in a two disc
boxed set. Sorry to say, that DVD lookup is not yet entirely upgraded.
OpenGlobe is working on the fuzzy matching for their server, but it is going
to take approximately 4 more weeks before this is fully tested and
implemented on their server. OpenGlobe is also putting significant
resources towards recapturing some problem discs. I expect gradual
improvement over the next several weeks.

Thanks to all who mailed information to dvdtitles@kenwoodusa.com The
information collected allowed our engineers to characterize the problem and
find a way to improve the system.

Best regards,

Brian




Bye all.
post #353 of 6894
When I get home I'll check if the auto update routine worked.

Latest update from Kenwood is two Kenwood technicians will be in my area this week and they want to see my setup before the swap of Entre units.
post #354 of 6894
Has anyone actually been able to update to the current software version? I keep getting the, "Update cannot be processed at this time"

H
post #355 of 6894
Quote:


Originally posted by hmatos
Has anyone actually been able to update to the current software version? I keep getting the, "Update cannot be processed at this time"

H

Yes, see my entry above on 02-16-02 08:29 AM where I notified everyone it was available and that I HAD to download it manually as auto does/did not work (ever). HTH

P.S. Thanks, Brian, for the update on what it does! I hope the new radio stations help with the radio interface. Having just 4 station letters for many descriptions is pretty sad. I don't even show my friends that part of the interface because I'm embarassed . Sorry...getting spolied by many PC internet radio interfaces (MS Player, etc etc). Thx again for the efforts and updates!
post #356 of 6894
When I checked the software version yesterday evening I already had 1.0.2.6. so I assumed the upgrade happened automatically during the night. To make sure I still did a manual update and the Entre indicated it downloaded an update. Once the update was unpacked the Entre restarted, which seemed to indicate it was a _real_ software upgrade. When Entre came back up I checked the software version and it was still 1.0.2.6.

Also, I loaded the DV-5900M with my 120 DVD's and the system was able to automatically identify 95 of those DVD'd, which I think was pretty good. The other 25 I will have to search for manually. The problem I have here is that the Entre can not handle multiple matches, so I need to know the exact title used in the OG database in order to find the correct match. My DVD Audio discs were not identified and it was also not possible to find those in manual search (I think this is still an unsupported function?). The CD's I loaded on the other hand were all identified with no problems, even the odd/rare titles - worked great !
post #357 of 6894
These units have become the ultimate test to my patience (or lack thereof). I've been trying to force an update since ScottF200 first reported there was one.

I've also noticed that since the last update 1.0.1 (the update that fixed the stop issue), the Media Manager software is totally unreliable. It's a 50-50 shot for me to establish a connection to the Entre. At first I thought it might be the computer I was using, but I've tried it on 3 difference computers and I get the same results.

The Media Manager establishes the connection and opens the catalog -- but then there's nothing in the list (no music, no artist, no nothing). I delete the Kenwood sub-folder in OpenGlobe on the PC and still nothing. Several times, this screw-up has actually affected the Entre -- I go to the guide (music or movies) and there's nothing there. It all clears up when I reboot the Entre.

I'm curious, does anyone else have over 300+ discs in their 5900? I'm wondering if my problems are being caused because of the size of the Entre's database.

H
post #358 of 6894
I will have a rare opportunity on Thursday when 2 Kenwood technicians and local Kenwood rep stop by my house. I plan on printing copies of this thread and discussing any open issues. I will print this thread at 10:00AM EST tomorrow. If you have something for me to ask the technicians, fire away. I will try to get as many answers as possible.
post #359 of 6894
I will have a rare opportunity on Thursday when 2 Kenwood technicians and local Kenwood rep stop by my house. I plan on printing copies of this thread and discussing any open issues. I will print this thread at 10:00AM EST tomorrow. If you have something for me to ask the technicians, fire away. I will try to get as many answers as possible.
post #360 of 6894
Anyone know what the easiest way to transfer all your MP3's from your PC to your Entre Is? This one at a time thing sucks.
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