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Kenwood Sovereign System (Changer, Entre, and Receiver) Issues and Answers - Page 3

post #61 of 6894
Nicholas,

You are not alone in your frustration in dealing with Kenwood! Since Kenwood does appear to be reading this forum, maybe someone there could respond to my detailed mail message regarding the various issues with my DV-5900M & Entre. In all fairness, I did email OpenGlobe a list containing issues that were specific to the Entre -- they responded within 2 hours.

I expected a lot more when I purchased Kenwood top-of-the-line equipment. At the very least, problem-report/trouble-ticket follow-ups from technical support. While I understand that most of the issues can't be addressed immediately -- it would have been nice if Kenwood would simply acknowledge the fact that they exist.

Since, I cannot reasonably use CD-R or DVD-R (see http://www.avsforum.com/avs-vb/showt...threadid=99343 ) media to expand the storage capacity of the Entre, the multiple changer control has also become a hot item for me. I cannot understand how this "feature" continues to be promoted, when everyone acknowledges it does not work.

Heroildo
post #62 of 6894
Thread Starter 
Guys...

"I cannot understand how this "feature" continues to be promoted, when everyone acknowledges it does not work. "

I think they can do this for they are fully intending to have this function supported as indented. The product was released, the product did not have all the features intended due to one reason or another...but that does not mean it will not. Can they say when it will? Sure...but if they miss that date people would again complain. So instead, they say it is being looked into and continue to say it will be able to support this feature. For I have to believe they will want it to for it would offer increased sales for adding on more changers.

I guess my question is...if it is removed from the website will that make you happy? My guess is NO. For you still want it (as do I). I for one like it on their site...for they must still be looking for this to be part of the system. It is possible from what I know.

They are not leaking info to me to post...unless I am wrong, you have also been told the same thing...that it is being worked on.
post #63 of 6894
David,

You've made excellent points -- the fact that it's still on the website is irrelevant. I'm sure if they removed it, I'd probably be even more upset.

I guess I'm angry at myself for setting such high expectations.

H
post #64 of 6894
Thread Starter 
Don't get me wrong here....this is one of the reasons I also bought the complete system. I have every intention of adding another changer in the future. The fact that I was told it would do just for what I was looking for it do to was one of the main reasons I bought it.

So...I still think they WANT to make sure this works. For it can only increase sales for additional changers and make it a reason to buy the Entre hub.

I feel it was harder to do then they originally thought...thus the delay... but still wanted to get the product out. Right or wrong, don't know. But I am glad I have what I have right now.

If you think about it, it would be quite and undertaking. Not only does the Entre need to be able to "talk" with each changer independently, but then the changers need be able to know to pass the audio and video though. Now they already can do this, but in this function needs to be able to be controlled by the Entre. All in all, quite an undertaking. There is a lot more to it than that, for the changers only have 1 RS-232 port, thus no pass though. So, is hardware then needed? Would think so. Maybe a USB to RS-232 hardware device or something. This would have been easier I would think if the changers had pass though ports for RS-232. Oh well. We will see. But no small undertaking I would guess. But should be doable nonetheless. So...will we see the "Entre MCU" (Media Controler Unit)
post #65 of 6894
I talked to Kenwood tech support last week. The guy I talked to said they are definitely working on a fix to make the Entre work with multiple changers. He said hardware would be required and mentioned an RS-232 to USB adapter, exactly as David has suggested. I'm confident Kenwood is working on this. I just hope it's not an insurmountable technical hurdle!

I'm still having lots of random lockups with the Entre. VERY annoying! However, I've received one software update already so hopefully the system will become more stable over time.

Tom
post #66 of 6894
I also hope they get it to work and will be adding another changer if they do. I would like to have one full of Cd's and one of with DVD's.

I have the current one full of cd's only and hopefully in the next six months when they get the entre to detect and notice all the DVD's and Kenwood gets it to work with a second changer I will add it.
post #67 of 6894
Quote:


Originally posted by David Bott
I guess my question is...if it is removed from the website will that make you happy? My guess is NO. For you still want it (as do I). I for one like it on their site...for they must still be looking for this to be part of the system. It is possible from what I know.

Instead of removing any mention of this "vaporware" feature from their web site, just clearly mark it with an asterisk, footnote, or something that says "*available via future software update".

This is what Compaq did on their web site after their Music Center shipped with several advertised features missing, after quite a few complaints about deceptive advertising. Kenwood's not the first OpenGlobe OEM to find themselves missing some planned features...
post #68 of 6894
Any word if they plan to fix (disable) the extremely annoying "auto play last disk at power up" feature on the 5900M?

Ken
post #69 of 6894
Thread Starter 
Ken...Do not think that one is fixable or that they consider it a bug. If it is a software thing in the 5900 firmware...not sure if they would "fix" it.

It also bugged me. The unit does not really draw much power if not used...thus, I leave mine on all the time. It might even go into a low power state if not used. (though not sure.)

Seeing that the Entre does not turn if off as it does the receiver, it just might be intended to be left on.
post #70 of 6894
I am still holding out for the possiblity of an advanced code that will turn it on in stop mode. The Pioneer mega changer also does the same thing, but there is one advanced code for an exit command that turns it on in stop mode. That exit command is not on the receiver or on the remote.

Have you noticed that if you hit play from the player it powers on from standby, but if you hit play from the remote, it does not.
post #71 of 6894
I have now had 3 separate instances of the 5900M inexplicably stopping playback in the middle of a DVD disc. This glitch has not happened at a layer change point, so it's not related to that. The 3 discs it's happened on are:

BRAVEHEART
THE SCORE
QUEENSRYCH: OPERATION LIVECRIME

The disc is playing fine, and all of a sudden playback stops and you are unceremoniously dumped to the 5900M background screen. Re-initiating play through the ENTRE starts the disc at the begining (the spot where playback ceased is not memorized). In all 3 cases, when playback was restarted the disc played fine through the point playback stopped before. THIS GLITCH IS INCREDIBLY ANNOYING!! By the time play is restarted and you find the point where you left off, you're completely taken out of the movie. I've never had a DVD player that did this, and I've owned many. I never noticed the 5900M do this before I connected the Entre. So, I guess this could either be an independent 5900M or Entre issue, or perhaps something related to the way the pair interfaces. In any event I regard this as a CRITICAL defect and one that Kenwood MUST address. Is anyone else seeing this, or might have a defective unit?

Tom
post #72 of 6894
Thread Starter 
I had the same thing happen over this weekend on two DVD's. Armageddon and Mission Impossible 2. Just stopped for no reason at all.

I think this stoppage is coming directly from the Entre. Meaning that the Entre is sending what the changer thinks is a stop command.

If you press play on the changer (or remote) from the stopped point, it tries to restart at the same point and then does a stop again. This is the same behavior as when you try to play a DVD without using the Entre.

I also could play the disc without issue so it was not either disc and must be coming from the Entre.
post #73 of 6894
David,

If you saw this behavior too, it looks like a real bug rather than a defective unit on my end. I agree it's probably due to the Entre as well. I never saw this happen when I ran the 5900M on its own prior to adding the Entre. I cannot even begin to describe how annoying this glitch is. KENWOOD (if you're reading), THIS MUST BE FIXED!!

Tom
post #74 of 6894
*Minor Issue -- If you create a playlist with songs from various albums and play the list. You do not get the correct cover art or song information displayed.
post #75 of 6894
Quote:


Originally posted by Tom Blake
David,

If you saw this behavior too, it looks like a real bug rather than a defective unit on my end. I agree it's probably due to the Entre as well. I never saw this happen when I ran the 5900M on its own prior to adding the Entre. I cannot even begin to describe how annoying this glitch is. KENWOOD (if you're reading), THIS MUST BE FIXED!!

Tom

It's happened to me two nights in a row. When I try to get things going again by pushing the play button on the 5900, I get the "reading" box in the upper left, but then it stops again.

The only way to get back to the movie, that I've found, is to back to the Entre movie guide, and select the movie all over again. Then of course you need to set the disc up all over again, and figure out where you were if you're fortunate enough that the dics has chapter selections (though nearly all do).

If the three second layer change really bothered people as much as they posted, then better paste Suicide Hotline Number on the Entre Hub for this "layer change." Funny, it happened deep into two different movies, nearing their end (i.e., the worst possible time).

Nick
post #76 of 6894
The lock-ups that some are seeing sound very familiar to me. I have had several disks lock-up or worse( Player seems to completely freeze). I am running the 5900 without the Entre. When I described this problem to Kenwood and my dealer(Crutchfield) both agreed that I had bad unit. Crutchfield(to their credit) mailed me out a new unit within two days. Now the really bad news, it's happening on the second unit.

One disc I have, Fantasia, seems especially jinxed, although it plays fine on my Computer's dvd drive. Today I took the disc to my local Tweeter's to try it on some players there. It worked fine. When I asked the salesperson at Tweeter to try it on a 5900, he said that they previously had one but he wasn't sure where it was. After checking, he reported that it had been sent back for repair.

I also just discovered a problem with a music CD. The CD skips at the exact same place repeatedly on a certain disc. Sounds like a scratch right. Well, the disc plays perfectly on three other cd players that I own including a $40 Walkman and a 15 year old Sony single disk player. Right now I am not sure what to think.

I really want this player to work but I'm getting nervous that it may have some serious design flaws.
post #77 of 6894
I too have a 5900m and no Entre. So far, I have not had any lockup on any disc, including Fantasia, though I did not watch that disc through to the end. Does it lock up at any particular spot? Are there any other problem discs that I should check that are believed to be a problem for the 5900 (as opposed to the Entre which seems to have problems with lots of discs)?
post #78 of 6894
The disc has behaved a little differently on the two players. On the first player, it would occasionally not be able to recognize the disc( Format not supported). On the Second player, I have seen this happen twice but the more serious problem is a hang going into chapter 12. If I go into the menu to select a chapter and select chapter 12, the player hangs right there. It does it ever time. I have also seen it hang in the middle of chapter 11 when playing.(Note: this chapter worked fine on the first player)

Again the disc works fine on other dvd players and was brand new when I played it in my first 5900.
post #79 of 6894
Nick,

Well, this phantom stopping of discs by Entre seems like a real issue if 3 people are reporting it now. Like you, the only way I've found to reinitiate play of an aborted disc is to go back to the Entre Guide, select the disc, setup all options again in the disc menu, and restart play at the chapter you were on (if you're lucky enough to know). As you said, this makes the 3 sec. layer change seem like nothing! Interestingly on the 3 discs where it's occurred it happened right at the beginning on one (Queensrych: Operation LIVEcrime), in the middle of the second (Braveheart), and at the end of the third (The Score). On Braveheart and The Score play stopped right around the 1 hour 45 minute point. This is a COMPLETELY UNACCEPTABLE glitch, and I earnestly request this be put at the highest priority by Kenwood/Open Globe to fix.

My family has grown to DESPISE the 5900M/Entre and wants to go back to the simple and bulletproof Sony 9000ES I had before. I was hoping a mega-changer with the nice Entre front-end would make things easier to operate for them, but so far this is laughably far from the truth. If these annoying glithces don't get fixed fast I'll be tempted to throw the whole lot on eBay (taking a big loss, I'm sure) and move on. The 5900M does have a beautiful picture, however, so that's the only thing keeping me in the game at the moment.

Tom
post #80 of 6894
As I've stated elsewhere, I haven't had any disks that I own lock up the 5900M. It did happen once on a rental, but the disk played fine after I took it out and cleaned it. My Braveheart disk played back flawlessly. I don't have the Entre (or want it) so I would speculate that this is an issue caused by the Entre and not necessarily a problem with the 5900M itself (at least not mine).

Ken
post #81 of 6894
Ken,

I agree that this is likely an Entre issue. I had the 5900M on its own for about a month before adding the Entre. Never saw this problem during that period. Thanks for your input.

I'm calling Kenwood tech support today to see what they have to say. I'll post an update if it's anything of value.

Tom
post #82 of 6894
Quote:


Originally posted by K_Thompson
As I've stated elsewhere, I haven't had any disks that I own lock up the 5900M. It did happen once on a rental, but the disk played fine after I took it out and cleaned it. My Braveheart disk played back flawlessly. I don't have the Entre (or want it) so I would speculate that this is an issue caused by the Entre and not necessarily a problem with the 5900M itself (at least not mine).

Ken

The 5900 still has the freeze problem, which is when the disc stops playing, but there is an image. Almost like when a disc is scratched. This is true irrespective of the Entre problem.

The Entre problem defaults you back to the Sovereign display, and takes you out of disc playback altogether. So you do have a problem with the 5900 alone, but not in the same league.

The few . . . the proud . . . the early adopters.

Nick
post #83 of 6894
Nick,

Can you list the DVDs you've had the 5900M alone freeze on so that I may check to see if I experience the same problem - assuming I have those disks you mention. Granted this may not be a disk specific issue, but is seems rather odd that I appear to be in the minority in that I haven't really suffered the random freeze problem.

Ken
post #84 of 6894
The two discs I specifically recall were Owl & The Pussycat, and Blazing Saddles. Each were brand new discs.

It happened about 3/4 way through each. I still have Owl, but I sold Blazing Saddles on eBay, as it remained as not-so-funny as I remembered it.

Nick
post #85 of 6894
I talked to a very helpful tech support rep at Kenwood today named Sean. He seemed genuinely concerned about the issue regarding Entre randomly stopping playback of DVDs. He took down a lot of information and said he'd file a report with Open Globe. Apparently, Kenwood hasn't heard of this issue yet. Sean also wasn't aware of this forum, so I told him about and he said he'd be sure to check it out. After I hung up he called me back and said they'd discussed the problem in the office. He recommended trying to set the Entre screen saver to off (it's in the Setup menu under Preferences). What the heck, it can't hurt. I'd recommend anyone having this problem with Entre give this a shot and see if it helps. Kenwood also said it would be real helpful to provide them as much data as possible on which discs this happens with and at what time point during playback. Anyway, I was encouraged by how responsive Kenwood tech support was and that they seemed to understand this was a really serious problem. Hopefully, it can be resolved quickly!!

Tom
post #86 of 6894
Quote:


Originally posted by Carbo
I also hope they get it to work and will be adding another changer if they do. I would like to have one full of Cd's and one of with DVD's.

I have the current one full of cd's only and hopefully in the next six months when they get the entre to detect and notice all the DVD's and Kenwood gets it to work with a second changer I will add it.

This much I will give them. By doing the separate "edit disc" thing that David alerted me to, I now have the cover art for about 350 out of 360 discs. And four of them are the Twin Peaks discs which I got today, and which were only released in the last few days. So that might get a little better.

Couple weird ones, though. Can't get the right cover art for Pink Panther, but it's just the cover from the animated disc. It pulls up The Patriot, only it's the wrong Patriot--an older one with Steven Segall, not the more recent Mel Gibson version. A few others, but, obviously, it's mainly doing the job.

By the way: Assuming you enter makeshift titles with no cover art (like I did with the Twin Peaks discs), does anyone know if the Entre will rewrite the information if and when it gets on OpenGlobe? Or do you have to do something to get it to try and look up the already-entered-but-not-off-the internet disc?

Nick
post #87 of 6894
I discovered the IR repeater input jack on the rear panel of the Entre can accept the direct output from a Xantech IR connector block (using a 3.5 mm mono plug cable). The remote response seems much better with this connection method vs. using an IR emitter from the connector block stuck to the IR receiver eye on the Entre. Looks better too! I'll try the same experiment with the DVD control input jack on the rear panel of the 5900M. I'm less hopeful this will work, however, as the manual says it only works with Kenwood receivers.

Tom
post #88 of 6894
Thread Starter 
"By the way: Assuming you enter makeshift titles with no cover art (like I did with the Twin Peaks discs), does anyone know if the Entre will rewrite the information if and when it gets on OpenGlobe? Or do you have to do something to get it to try and look up the already-entered-but-not-off-the internet disc? "

Nick....Yes, it is suppose to override your input when it has data. Also had the same issue with The Patriot. They are getting their though.


"Kenwood also said it would be real helpful to provide them as much data as possible on which discs this happens with and at what time point during playback.

Kenwood should also understand that we have reported this as a Random event with the disc playing fine without issue if you go back to that point. This is NOT a disc issue, it is the Entre telling the player to stop. This does not happen without the Entre hooked up.
post #89 of 6894
I have not experienced the 'stop' issue; I have experienced the 4 second layer change. I have my screensaver set to come on after 5 minutes.

On a related issue, has anyone determined what the best time is to actually get a someone on the Kenwood Technical Support line? I have been sending detailed mail messages of the issues I've encountered with the Entre/5900M combination -- but I've received no acknowledgement of their receipt. Does anyone know what email addresses at Kenwood and OpenGlobe these issues should be going to?

Thanks,

H
post #90 of 6894
David, have they indicated whether/when they will fix the subtitles bug?

Also, how will fixes be disseminated when made? Will we need to get a disk from Kenwood?
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