AVS › AVS Forum › Audio › Subwoofers, Bass, and Transducers › Official Elemental Designs Subwoofer Thread
New Posts  All Forums:Forum Nav:

Official Elemental Designs Subwoofer Thread - Page 481

post #14401 of 15215
5/29/12 at 12:58am
Quote:
Originally Posted by NiceguyEdy View Post

I don't want you guys to think those of us with custom projects get treated special. I asked Alex back on January 21st for information on my speakers and I still haven't gotten it. I get a random text message every now and again saying he hasn't forgotten about me, but I think we all know that's not the truth.

It has now been a year that I've been asking one of them to come out and fix an issue (small issue) with one of my tower speakers, an issue that I was told by Alex would be taken care of by one of the guys that would drive out here to fix it. It was only going to take a month or two to set up a time to make it happen. When I remind him, I'm told he'll get back to me.

It's not just you guys that have issues, the whole customer service area of eD needs to be overhauled. I've spent over $9,000 with eD and I'm still waiting for a fix to my tower. I've built solid relationships with the guys at eD, but I'm getting pretty tired of being blown off.

I will add that all of my products still work 100% as they should.


Thought I read it right that you did have an issue with your tower speakers and it has been a year since you've been asking them to come out and fix it...... That seems way longer than from last Thursday to this coming Wednesday, don't you think?
Reply
Reply

AVS Top Picks

post #14402 of 15215
5/29/12 at 3:40am
Well, first of all, I'll address the Emotiva issues.

When I had my XPA5, about 1.5 years into ownership, my amp would shut off randomly and flag a bad channel. When I called to discuss this with Emotiva and run through all of the troubleshooting, they said they thought it was a bad cable. However, I could swap the cables around and still have the amp shut off. The odd thing was that it would be more than likely to shut off if I was switching inputs on my receiver, say from TV to PC. Or if I started my system up and didn't immediately have sound playing through it. If there was sound playing through it, it was less likely to have an issue. This came to happen sometimes as often as 6 times a day, or as little as once every couple of days. Emotiva then told me on more than one occasion that I needed to buy new cables before they would offer an RMA. The cables in question were Monster cables. Not great cables, but certainly not low quality either.

When I sold the amp, it was sent to Emotiva to be checked out and then forwarded to the new owner. I never heard from them if there was an issue at all. I recommended Emotiva to my parents because of the bang for the buck. I am aware of the potential issues with the UMC1 and am also comfortable with Emotiva's warranty.

FWIW, I am not using an Emotiva amp at this time, nor do I plan to in the future.

Regarding eD, if they're really being as shady as people are implying then they deserve every bit of what's coming. Does this make me happy to think that they might be facing a similar fate to AV123? Not at all. But it is what it is. I can only report my findings and dealings with eD.

Someone has a good memory about my small issue with my speakers. The small issue is a switch on the back of one of one of the towers that is not positioned correctly. It's crooked. It doesn't impact the performance, just more of a cosmetic issue, however, since it's on the back of the speaker, I'll admit that I've kinda forgotten about it.

Bottom line is that I think a lot of companies could learn something from Emotiva's customer service, regardless of my issues with them. I wish eD's customer service was more like Emotiva's, however, I honestly think they're in two different leagues financially speaking.
Reply
Reply
post #14403 of 15215
5/29/12 at 4:30am
Quote:
Originally Posted by NiceguyEdy View Post

Well, first of all, I'll address the Emotiva issues.

When I had my XPA5, about 1.5 years into ownership, my amp would shut off randomly and flag a bad channel. When I called to discuss this with Emotiva and run through all of the troubleshooting, they said they thought it was a bad cable. However, I could swap the cables around and still have the amp shut off. The odd thing was that it would be more than likely to shut off if I was switching inputs on my receiver, say from TV to PC. Or if I started my system up and didn't immediately have sound playing through it. If there was sound playing through it, it was less likely to have an issue. This came to happen sometimes as often as 6 times a day, or as little as once every couple of days. Emotiva then told me on more than one occasion that I needed to buy new cables before they would offer an RMA. The cables in question were Monster cables. Not great cables, but certainly not low quality either.

When I sold the amp, it was sent to Emotiva to be checked out and then forwarded to the new owner. I never heard from them if there was an issue at all. I recommended Emotiva to my parents because of the bang for the buck. I am aware of the potential issues with the UMC1 and am also comfortable with Emotiva's warranty.

FWIW, I am not using an Emotiva amp at this time, nor do I plan to in the future.

Regarding eD, if they're really being as shady as people are implying then they deserve every bit of what's coming. Does this make me happy to think that they might be facing a similar fate to AV123? Not at all. But it is what it is. I can only report my findings and dealings with eD.

Someone has a good memory about my small issue with my speakers. The small issue is a switch on the back of one of one of the towers that is not positioned correctly. It's crooked. It doesn't impact the performance, just more of a cosmetic issue, however, since it's on the back of the speaker, I'll admit that I've kinda forgotten about it.

Bottom line is that I think a lot of companies could learn something from Emotiva's customer service, regardless of my issues with them. I wish eD's customer service was more like Emotiva's, however, I honestly think they're in two different leagues financially speaking.

Thought you said Emotiva wanted you to buy THEIR CABLES before they fix your amp? Thought you said Emotiva SCREWED YOU UP TWICE? Thought you said people are bashing ED unreasonably and don't blame ED for not even posting here as there is nothing there is nothing they can say to please people?

Thought you said you calling them Thursday of last week and them promising that it will be delivered Wednesday of this week seems to be unreasonable and they should be able to arrange expidited shipping when it seems to be just about a week's time compared to your waiting for a year for them to fix your forgotten issue with your supposedly issue free tower speakers?

And to ask you again as did many posters already? What are people being unreasonable about?
Reply
Reply
post #14404 of 15215
5/29/12 at 4:54am
Quote:
Originally Posted by MarvelousMarvin View Post

Thought you said Emotiva wanted you to buy THEIR CABLES before they fix your amp? Thought you said Emotiva SCREWED YOU UP TWICE? Thought you said people are bashing ED unreasonably and don't blame ED for not even posting here as there is nothing there is nothing they can say to please people?

Thought you said you calling them Thursday of last week and them promising that it will be delivered Wednesday of this week seems to be unreasonable and they should be able to arrange expidited shipping when it seems to be just about a week's time compared to your waiting for a year for them to fix your forgotten issue with your supposedly issue free tower speakers?

And to ask you again as did many posters already? What are people being unreasonable about?

Ya know, at first I thought you were actually just being curious and helpful. However, now I can see that you're trying to lure me into some endless debate. I'm not going to do it, so find someone else to to pester to occupy your time with.
Reply
Reply
post #14405 of 15215
5/29/12 at 5:33am
Quote:
Originally Posted by NiceguyEdy View Post

Ya know, at first I thought you were actually just being curious and helpful. However, now I can see that you're trying to lure me into some endless debate. I'm not going to do it, so find someone else to to pester to occupy your time with.


Just thought I would ask again? I dont have a good memory as you just stated, just scrolled up and read what you just said about EMOTIVA'S screwy customer service and all of a sudden, it doesn't seem as it is.

Am just asking you to clarify what you STATED as people are being unreasonable as everytime you respond to people legitimate concerns you call them as people unreasonably bashing ED, the company who is known for its industry leading 5 year warranty against manufacturing defect.

I am trying to help you as well with regards to Emotiva FORCING YOU TO BUY THEIR CABLES before they fix your XPA-5 amp and your being unhappy that you called Emotiva last Thursday and they promised delivery by Wednesday regardless whether its a holiday weekend. Thought you have the patience of Job considering it's been a year and you have called and had been blown off by ED with your small issue with your supposedly "guess what, issue free tower speakers".

Maybe EMOTIVA has problem with backorders in their packaging materials thats why it will take them four business days to ship your replacement amp? I have bought from both companies, ED and Emotiva and anybody can attest to the packaging of both companies... Makes me wonder which junkyard one of these gets their packaging supplies.

Potential customers reading this forum and researching should learn and read about customer's bad experience with any and every internet direct companies who are making most of their sales from readers of this forum. And regardless whether Emotiva and ED are in different leagues financially... it is the customer's time and hard earned money that maybe in jeopardy.
Reply
Reply
post #14406 of 15215
5/29/12 at 6:48am
Four business days isn't unreasonable at all, to ship out and amp, IMO. You were able to get ahold of them, they are replacing the amp and shipping it out within 4 days no bad at all. Now eD would just go about ignoring you till you gave up and left them alone.
Reply
Reply
post #14407 of 15215
5/29/12 at 11:39am
and did some searching over at the Iowa Secretary of State's website. Now, according to Ben Milne, the founder of the company, he sold it sometime back in 2008. There is no change of ownership recorded at the SOS which could simply mean the new owners never bothered to fill out the necessary paperwork. It should also be noted that Milne wasn't the most punctual person when it came to this either.

The Iowa website states that as of 8/1/2008, they have been dissolved for failure to submit the required Biannual Reports. Since Iowa deems the company name inactive, they are operating as a sole proprietorship. If I understand this correctly, it means the owner has no protection from liability. Further, if there are any business licences, the lapse of a charter may invalidate those also as well possibly violating various local and state laws.
Reply
Reply
post #14408 of 15215
5/29/12 at 12:07pm
So is eD now owned solely by Alex or is there another person? Could you imagine giving your money to his new company Dwolla? Never in a million years, theres just something about Milne that worries me, few years maybe he will be on CNBC's American Greed scam stories.
Reply
Reply
post #14409 of 15215
5/29/12 at 1:00pm
Quote:
Originally Posted by gtpsuper24 View Post

So is eD now owned solely by Alex or is there another person? Could you imagine giving your money to his new company Dwolla? Never in a million years, theres just something about Milne that worries me, few years maybe he will be on CNBC's American Greed scam stories.

Milne has said he sold it. Don't know whether that was a straight up cash deal, regular cash payments, or what. I'm thinking the new owner(s) are just lax or ignorant on paperwork.
Reply
Reply
post #14410 of 15215
5/29/12 at 1:01pm
Quote:
Originally Posted by Chu Gai View Post

and did some searching over at the Iowa Secretary of State's website. Now, according to Ben Milne, the founder of the company, he sold it sometime back in 2008. There is no change of ownership recorded at the SOS which could simply mean the new owners never bothered to fill out the necessary paperwork. It should also be noted that Milne wasn't the most punctual person when it came to this either.

The Iowa website states that as of 8/1/2008, they have been dissolved for failure to submit the required Biannual Reports. Since Iowa deems the company name inactive, they are operating as a sole proprietorship. If I understand this correctly, it means the owner has no protection from liability. Further, if there are any business licences, the lapse of a charter may invalidate those also as well possibly violating various local and state laws.

Wow. So it could be that Ben Milne is still the owner and he just have a puppet over there at ED.

gtpsuper24 maybe seeing it right... We will soon see this at American Greed Scams.
Reply
Reply
post #14411 of 15215
6/19/12 at 3:24pm
I think now is a pretty good time for me to step in real quick.

I don't post a whole lot as I oversee more of the warehouse and wood shop operations on a day to day basis. What you are referencing in 2008 was a restructuring that was necessary as Ben Milne began his venture with Dwolla, thus declaring a new era for Elemental Designs, if you will. Elemental Designs is our exclusive brand, and despite popular belief, we are not going out of business. It's important to note that Mr. Milne has nothing to do with the daily operations of Elemental Designs, and any suggestions of such activity are simply false.

Yes, we have had production delays and supplier delays, sometimes putting us back quite a bit. Brett said once, "I really don't feel comfortable sacrificing the crossover design using a part that doesn't match the same dcr and specs as the one I originally designed for our speaker." So yes we have had issues with a few components based on back orders and we choose to not sacrifice the integrity of the crossover design. We've also had an entire pallet of drivers arrive to us completely thrashed, leading to more headaches and delays. We've been addressing these issues with the vendors to make sure these situations are limited and handled properly.

The beauty part is, we will use current and past experiences to better ourselves as humans and as a company as we endure and push forward into a brighter future.

It's quite unfortunate that delays have happened (we were also hit hard with the tsunami and the nuclear melt-down on the other side of the globe), but we ARE working very hard at this time.

Still not sure? Email me directly, if you would like: mtower@elementaldesigns.com if you have other questions.
Reply
Reply
post #14412 of 15215
6/19/12 at 4:00pm
Quote:
Originally Posted by Matt Tower View Post

The beauty part is, we will use current and past experiences to better ourselves as humans and as a company as we endure and push forward into a brighter future

Glad to hear it. You have a new RMA request, tracking indicates it was just delivered. Lets see how long it takes for you to send me a replacement. The last time this happened it took several months. I promise, I will report back to these forum members either way. Thanks.
Reply
Reply
post #14413 of 15215
6/19/12 at 7:53pm
Quote:
Originally Posted by Matt Tower View Post

I think now is a pretty good time for me to step in real quick.
I don't post a whole lot as I oversee more of the warehouse and wood shop operations on a day to day basis. What you are referencing in 2008 was a restructuring that was necessary as Ben Milne began his venture with Dwolla, thus declaring a new era for Elemental Designs, if you will. Elemental Designs is our exclusive brand, and despite popular belief, we are not going out of business. It's important to note that Mr. Milne has nothing to do with the daily operations of Elemental Designs, and any suggestions of such activity are simply false.
Yes, we have had production delays and supplier delays, sometimes putting us back quite a bit. Brett said once, "I really don't feel comfortable sacrificing the crossover design using a part that doesn't match the same dcr and specs as the one I originally designed for our speaker." So yes we have had issues with a few components based on back orders and we choose to not sacrifice the integrity of the crossover design. We've also had an entire pallet of drivers arrive to us completely thrashed, leading to more headaches and delays. We've been addressing these issues with the vendors to make sure these situations are limited and handled properly.
The beauty part is, we will use current and past experiences to better ourselves as humans and as a company as we endure and push forward into a brighter future.
It's quite unfortunate that delays have happened (we were also hit hard with the tsunami and the nuclear melt-down on the other side of the globe), but we ARE working very hard at this time.
Still not sure? Email me directly, if you would like: mtower@elementaldesigns.com if you have other questions.

Hey Matt. While i have never had dealings with you, it is nice to hear someone from ED back on AVS and addressing your current issues. Hopefully some of your current supply issues/delays will soon be a thing of the past and we can hear from more owners of your products.
Reply
Reply
post #14414 of 15215
6/19/12 at 8:41pm
If eD starts looking positive in the next few weeks, I might order the eD 12 cinema speakers smile.gif
Reply
Reply
post #14415 of 15215
6/19/12 at 9:35pm
Two years since I first purchased my A5-350 and I'm still having tons of fun.



although sometimes I wonder if I push it too hard...
Reply
Reply
post #14416 of 15215
6/20/12 at 5:28am
only if you bottom it out, otherwise, it is like saying you drive your corvette too fast...
Although, I am wondering why it seems to "wave" or "wobble" after a hard bass note? Maybe it is normal, and I dont watch a lot of subwoofer movies.
Reply
Reply
post #14417 of 15215
6/20/12 at 6:36am
Quote:
Originally Posted by pokekevin View Post

If eD starts looking positive in the next few weeks, I might order the eD 12 cinema speakers smile.gif

I am still waiting for mine but they included upgraded drivers (which have been hard to come by lately) and finish (which is subbed out to another company). I'm not sure, but ED may have all materials to build the stock versions of the EDc6 and 12 series. You should email or call them and find out. If, that is, what you were interested in. By all accounts, owners of the Cinema series have been extremely happy with the product.
Reply
Reply
post #14418 of 15215
6/20/12 at 8:02am
Quote:
Originally Posted by chrischaos View Post

I am still waiting for mine but they included upgraded drivers (which have been hard to come by lately) and finish (which is subbed out to another company). I'm not sure, but ED may have all materials to build the stock versions of the EDc6 and 12 series. You should email or call them and find out. If, that is, what you were interested in. By all accounts, owners of the Cinema series have been extremely happy with the product.
What is it that you ordered and how long have you waited?
Reply
Reply
post #14419 of 15215
6/20/12 at 8:16am
Quote:
Originally Posted by caper_1 View Post

only if you bottom it out, otherwise, it is like saying you drive your corvette too fast...
Although, I am wondering why it seems to "wave" or "wobble" after a hard bass note? Maybe it is normal, and I dont watch a lot of subwoofer movies.

This same "wobble" appeared in my A3-300 immediately after installing the third replacement amp, although I would characterize it as a flapping sound more so than a wave. Check out this thread for a possible explanation.
Reply
Reply
post #14420 of 15215
6/20/12 at 7:35pm
Quote:
Originally Posted by caper_1 View Post

Although, I am wondering why it seems to "wave" or "wobble" after a hard bass note? Maybe it is normal, and I dont watch a lot of subwoofer movies.

A lot of sub videos look this way because of scan rates of the camera vs the frequency being played. Some videos look like the woofer is playing at an angle most of the time.

edit: this is one of the funnier ones http://www.youtube.com/watch?v=iEa2NpcfwkM
Edited by hoffmand34 - 6/20/12 at 7:54pm
Reply
Reply
post #14421 of 15215
6/21/12 at 6:45am
Quote:
Originally Posted by hoffmand34 View Post

A lot of sub videos look this way because of scan rates of the camera vs the frequency being played. Some videos look like the woofer is playing at an angle most of the time.
edit: this is one of the funnier ones http://www.youtube.com/watch?v=iEa2NpcfwkM

Agreed. It's not a property of the sub itself, but rather an artifact of the camera.

It's quite similar to when you film rims spinning and it appears that they're spinning backwards. Are the rims ACTUALLY spinning backwards? Nah, it's just how it appears when it's recorded.
Reply
Reply
post #14422 of 15215
6/21/12 at 6:54am
Quote:
Originally Posted by Nethawk View Post

...I would characterize it as a flapping sound more so than a wave.
I will check out that thread; in the meantime, the flapping or farting noise is the woofer telling you that it has exceeded its limits.

Quote:
Originally Posted by Matt Tower View Post

It's quite similar to when you film rims spinning and it appears that they're spinning backwards. Are the rims ACTUALLY spinning backwards? Nah, it's just how it appears when it's recorded.
That is all sampling rates and Nyquist stuff . smile.gif
Reply
Reply
post #14423 of 15215
6/21/12 at 11:54am
Quote:
Originally Posted by Vauktu View Post

Two years since I first purchased my A5-350 and I'm still having tons of fun.

although sometimes I wonder if I push it too hard...

At the 1min mark...Thumper looks shocked! lol
Reply
Reply
post #14424 of 15215
7/6/12 at 12:06pm
I've had my A2-300 for about a year now and lately it has been rattling all the time and just doesn't sound right. Anyone know what the issue might be?
Reply
Reply
post #14425 of 15215
7/6/12 at 12:21pm
Here are some eD subs

IMG_0479.jpg
Reply
Reply
post #14426 of 15215
7/6/12 at 1:04pm
I had some noise problems with the driver on my A7S-450 I worked with ED and we finally got that sorted out. I now have another noise problem and was wondering if anyone else has had this issue. The 1300w amp is rattling now. If I press on the center of the amp the rattle will stop. Pressing on the screws does not stop the rattle. I will have to make another video and post it up I guess.

If you have had this type of rattle let me know.

Thanks,
Rodney
Reply
Reply
post #14427 of 15215
7/6/12 at 1:34pm
MK, I have the same problem with pic quality since my camera sucks, but man i wish you had a better one too. smile.gif
Reply
Reply
post #14428 of 15215
7/6/12 at 8:30pm
Quote:
Originally Posted by carp View Post

MK, I have the same problem with pic quality since my camera sucks, but man i wish you had a better one too. smile.gif

I know, that was with my iPhone at night! I will retake a bunch of speakers once I get the final front stage setup. I have two DR-250's coming for my center channel and the 4 DR-200's will be my mains. All the subs and speakers will look like the center channel. This is going to be wicked! 110 dB sensitive mains and 112 dB sensitive center.
Reply
Reply
post #14429 of 15215
7/6/12 at 9:37pm
Quote:
Originally Posted by MKtheater View Post

I know, that was with my iPhone at night! I will retake a bunch of speakers once I get the final front stage setup. I have two DR-250's coming for my center channel and the 4 DR-200's will be my mains. All the subs and speakers will look like the center channel. This is going to be wicked! 110 dB sensitive mains and 112 dB sensitive center.

Crimony. I didn't even know sensitivity that high existed. Do you have any hissing/noise issues with your center?
Reply
Reply
post #14430 of 15215
7/6/12 at 10:51pm
Well the specs are 104 dBs sensitive with a DR-200 and when I stacked another one on top to form a line array th sensitivity was 6 dBs more using the same test tones. I also went from 150 hz with one to 70hz with two for the bottom.
Reply
Reply
New Posts  All Forums:Forum Nav:
  Return Home

AVS Top Picks

AVS › AVS Forum › Audio › Subwoofers, Bass, and Transducers › Official Elemental Designs Subwoofer Thread