Originally Posted by 1stHD
I do believe eD should pick up the tab on shipping back defected products and have replacement parts shipped free. It's a win-win for both eD and customer. We want worry free in buying their products and don't think normal people would abuse that policy to bother 100 lb plus thing back and forth.
Honestly, anything that a customer has had a problem with has been sent out with a return label in the box. We're completely putting our faith in the fact that a customer wouldn't try to just keep a defective item that we could get repaired or try to figure out what even happened.
Anything that has happened to any amplifier has been replaced on our dime except for the A5-300's and those were shipped back to us and we shipped A5-350's to the customers on our dime.
We were very easily able to replicate the A5-300 problem as the amp was just too powerful for the driver. With the few A5-350 amp issues that have been out there, we just haven't been able to replicate anything. We haven't charged a single customer for the blown amps, even though we've never been able to duplicate any problems.
We've had an A5-350 hooked up in our listening room since at least 4 weeks before the first one shipped out and we've beaten the crap out of it. We've replaced the amp and beat the crap out of it again. We've set an amp on the test bench doing a full power sine wave for hours with no problem other than it got a bit warm.
We've never had a single issue with an amp here, but we're still replacing any damaged amps out of pocket since there is obviously something a few people are doing that is causing them to fail and we'd really like to figure out what that thing is so that the possibility for it can be removed. As of right now, the only way we've ever killed an LT/550 was to give it a dead short.
Personally, I've only talked to one person that had to get multiple amps but that was because his A5-350 took a pretty hard knock in shipping which I think shifted the motor on the actual driver and created a short to the amp(haven't received it back yet...or if it's out there, I haven't had a chance to look at it since e-mails have been my life for the last day). Dead shorts are bad. Got him a new sub and amp and it works fine.