Lets clarify shall we. The post was not from an email but from a post made on the forum.
Originally Posted by Robert Whitehead
THREE MONTHS WITH NO END IN SITE IS TOTALLY UNREASONABLE FOR A REPAIR.
I am in full agreement with you and am not trying to inflame the situation.
I strongly suggest you drop this right now, spizz, as I am understandably very pissed about this.
I understand you are upset but what am I supposed to drop? I was trying to again to understand why Dan Miller hasn't stepped in when he has done so in the past.
You do not know the whole story, like Dan Miller's promises to expeditite and intervene in this situation, which obviously came to nothing at all.
You had mentioned that in the above post and 3 months later it looks like it did come to no avail.
As I current 15S1 owner I to am not happy that Marantz has taken this long to fix your projector as that differs from their previous track record of taking care of their customers that have posted here on AVS. It is also the one of the main reasons I chose Marantz over Sim2 due to the aforementioned service which they had offered in the past.