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Marantz VP-11S2 - Page 2

post #31 of 1662
That is a minor point, Spizz .. the foot doesnt really have much to do with the panels on the projector. Thats "almost" like replacing the rims on your truck voiding out the 100,000 mile powertrain warranty.

Gear mentioned in this thread:

post #32 of 1662
Fair enough, but as the feet arn't designed to detach maybe there was damaged cause to the base cover when removed? I am sure Robert will clarify this. I agree though that it is strange that Marantz do not have spare parts on hand in the US for their new projectors and would be equally bitter after having to wait all this time on its repair since it was brand new.
post #33 of 1662
Spizz-

I didn't void the warranty by removing the foot. AT THAT TIME, three months ago, had I not removed the foot, I could have done a swap. NOW, Marantz has changed its policy and will no longer issue RMAs for out of the box defective projectors. This is according to Rich at AVS. Incidentally, I replaced the bottom of the chassis so the unit is like new, defective out of the box, sitting three months to get repaired, with no idea when the parts wil come in to fix it.

catdaddy-

Yes. I bought it from AVS. Rich is now fighting with Marantz to get an RMA to return my unit for a new one given the length of time to get it repaired, or unrepaired. So far, no dice.
post #34 of 1662
Quote:
Originally Posted by Robert Whitehead View Post

AT THAT TIME, three months ago, I could otherwise have done a swap.

You had said you couldn't have done a swap in the past due to the aforementioned feet removal-

Quote:
Originally Posted by Robert Whitehead View Post

The problem is, as I described before, that to use the Peerless mount which I (unfortunately) used, I had to remove the rear table mount foot from the 15, thus making it non-swappable.

Although AVS and Marantz would have otherwise just swapped me a new unit, they couldn't. It was my doing. Dan is aware of this and very generously expedited the repair as much as he could, but there are things beyond his control. Jason has also been very helpful.

On the same Peerless web page, had I clicked on another link, I would have found a Marantz specific mount that accomodated the rear table mount foot I removed. Stupid, idiotic move by me. I now have that mount...a little too late.

Do not blame AVS. Do not blame Jason. Do not blame Marantz. Do not blame Dan. This is entirely my fault and doing, together with the Whitehead Triangle which dooms me to getting mostly defective equipment.

As for a loaner, all of the above applies, plus I have a second system, so I don't need one.
post #35 of 1662
Since that email which I wrote months ago, I replaced the bottom chassis, removing the damage I caused so it is brand new. And whether or not I removed the foot, THREE MONTHS WITH NO END IN SITE IS TOTALLY UNREASONABLE FOR A REPAIR.

I strongly suggest you drop this right now, spizz, as I am understandably very pissed about this.

You do not know the whole story, like Dan Miller's promises to expeditite and intervene in this situation, which obviously came to nothing at all.

I NEVER said I wanted to swap the unit. I never tried to get it swapped. I never asked to get it swapped. I just wanted it repaired promptly.

It is AVS which is now trying to get my proj. swapped with Marantz because of the length of repair; not me.

Incidentally, the parts are backordered from JAPAN. That means Marantz in Japan has run out of the prts. When do YOU think I'll get my projector back?

As far as I am concerned, with Marantzs new policy of not issuing RMAs to replace projectors defectiveout of the box, forcing the customer to get it repaired AND their sterling service record, anyne who buys a Marantz projector is nuts.

Understand what this means: if you buy a Marantz proj. from AVS and it is defective, AVS can no longer swap it because Marantz will not swap it with AVS. You're stuck and f*cked.
post #36 of 1662
I could understand at the time (Marantz or AVS) not doing the swap for a new unit, but 3 months later .. its time to man up.

I dont think Spizz is trying to antagonize you, Bob. Just trying to get to the bottom of this. It really is unfathomable to me that a company that prides itself on being paid a premium for quality product and service is failing this pretty easy test to pass.
post #37 of 1662
Bob,

I apologize for all of this. I have been out of commission for the past three weeks while my father slowly recuperates from open heart. I have been remiss in several other situations as well.

We are all in Vegas for CES and will be here for a week. I will get this resolved for you.

With regards to Coldmachine: We are the worlds first SHIPPING DC4 projector. Outside of a couple of sample units the Sim2 has been like Sasquatch. Just like the VP-11S1 was the worlds first shipping 1080p DLP projector.

The DC4 is a tiny bit brighter because the mirrors are a tiny bit flatter, reflecting more of the light and scattering less of it. This improves CR as well.

Back to you Bob... The people in question will not be here until Monday. But I will attack the problem as soon as I see them.
post #38 of 1662
Lets clarify shall we. The post was not from an email but from a post made on the forum.

Quote:
Originally Posted by Robert Whitehead View Post

THREE MONTHS WITH NO END IN SITE IS TOTALLY UNREASONABLE FOR A REPAIR.

I am in full agreement with you and am not trying to inflame the situation.

Quote:


I strongly suggest you drop this right now, spizz, as I am understandably very pissed about this.

I understand you are upset but what am I supposed to drop? I was trying to again to understand why Dan Miller hasn't stepped in when he has done so in the past.

Quote:


You do not know the whole story, like Dan Miller's promises to expeditite and intervene in this situation, which obviously came to nothing at all.

You had mentioned that in the above post and 3 months later it looks like it did come to no avail.

As I current 15S1 owner I to am not happy that Marantz has taken this long to fix your projector as that differs from their previous track record of taking care of their customers that have posted here on AVS. It is also the one of the main reasons I chose Marantz over Sim2 due to the aforementioned service which they had offered in the past.
post #39 of 1662
Quote:
Originally Posted by Catdaddy67 View Post

I could understand at the time (Marantz or AVS) not doing the swap for a new unit, but 3 months later .. its time to man up.

I dont think Spizz is trying to antagonize you, Bob. Just trying to get to the bottom of this. It really is unfathomable to me that a company that prides itself on being paid a premium for quality product and service is failing this pretty easy test to pass.

Thanks Catdaddy67 you took the words out of my mouth which I tried to describe in the post above where my it was not my intention to antongonise Bob but just get to the bottom of it.
post #40 of 1662
Quote:
Originally Posted by Dan Miller View Post

Bob,

I apologize for all of this. I have been out of commission for the past three weeks while my father slowly recuperates from open heart. I have been remiss in several other situations as well.

We are all in Vegas for CES and will be here for a week. I will get this resolved for you.

With regards to Coldmachine: We are the worlds first SHIPPING DC4 projector. Outside of a couple of sample units the Sim2 has been like Sasquatch. Just like the VP-11S1 was the worlds first shipping 1080p DLP projector.

The DC4 is a tiny bit brighter because the mirrors are a tiny bit flatter, reflecting more of the light and scattering less of it. This improves CR as well.

Back to you Bob... The people in question will not be here until Monday. But I will attack the problem as soon as I see them.

Thanks Dan for your post. I am glad to see that you will get this fixed as he had waited 3 months already. Also I wish your father well in his recovery.
post #41 of 1662
Quote:
Originally Posted by Dan Miller View Post

Bob,



With regards to Coldmachine: We are the worlds first SHIPPING DC4 projector. Outside of a couple of sample units the Sim2 has been like Sasquatch. Just like the VP-11S1 was the worlds first shipping 1080p DLP projector.

That is actually totally wrong. Plenty of us have had our PJs for some time now. I've had mine for 2 months

Check the other forum, there are a number of owners posting there, and have been for some time.

Its all minor when compared to health issues anyway. Hope all goes well on that front.
post #42 of 1662
Quote:


Understand what this means: if you buy a Marantz proj. from AVS and it is defective, AVS can no longer swap it because Marantz will not swap it with AVS. You're stuck and f*cked.

AVS has a no questions asked 30 day return policy. If that projector is defective, return it .. quickly. 8)

I buy anything from anyone and its defective out of the box they better be ready to take it back and give me a new one or my money back. Definitely do not buy things with cash or a check. Use a credit card, preferrably an American Express card -- "dont leave home without it." 8)
post #43 of 1662
Yes, Dan .. I too hope your father recovers quickly and continues to live a long long life.
post #44 of 1662
Quote:
Originally Posted by Catdaddy67 View Post

AVS has a no questions asked 30 day return policy. If that projector is defective, return it .. quickly. 8)

That is very true and something that AVS prides themselves on which differentiate itself from the competition.
post #45 of 1662
You obviously have missed some key points.

1) It is AVS which is trying to swap the projector, not me.

2) It is BECAUSE it has not been repaired in three months with no idea when it will be repaired that AVS is making the request for Marantz to issue an RMA to swap the proj.

The three month plus delay is the REASON for requesting the swap; it is not as though the request is being made too late.

More time with no repair would only make the arguement for a swap stronger, not weaker. Get it?

Marantz does not repair its own projectors. It contracts it out to United Radio Service in Syracuse, NY.
post #46 of 1662
Spizz, I asked this in another thread recently but have been so busy recently with the holidays didnt get to see if you saw it .. how are things with your new setup?

I bet the sights and sounds in your theater are fantastic. Was the Denon receiver a gift for the wife? Or was it the projector that was? 8)
post #47 of 1662
Quote:
Originally Posted by Robert Whitehead View Post

You obviously have missed some key points.

I assume that post was meant for me but I am not going to argue with you as that is not my intent.

Quote:
Originally Posted by Catdaddy67 View Post

Spizz, I asked this in another thread recently but have been so busy recently with the holidays didnt get to see if you saw it .. how are things with your new setup?

Still waiting to get the projector setup here. I have temporairly setup the AVR-4308 and it does sound great however I cannot fine tune it yet until the VP-15S1 is mounted. Should be next week hopefully as I have an ISF tech booked in for Februray to weave his magic on it.
post #48 of 1662
The information on the change in Marantz's policy on getting RMAs and AVS swapping projectors with Marantz came from Rich. Of course, you can return the proj. for full credit. But, from what Rich said, swaps will no longer be possible on Marantz projs. (Simple solutipon: return for full credit; buy new one).

Even assuming Marantz didn't change its policy, or I misunderstood Rich, do you think I am the ONLY Marantz projector owner with this problem? Do you really want to have to wait months for a repair with the parts on backorder from and out of stock at Marantz in JAPAN?
post #49 of 1662
Cat......Can you clear some space in your pm in box.
post #50 of 1662
Quote:
Originally Posted by Robert Whitehead View Post

Of course, you can return the proj. for full credit. But, from what Rich said, swaps will no longer be possible on Marantz projs. (Simple solutipon: return for full credit; buy new one).

Good to read that any future Marantz projector customer will not be "stuck and f*cked" if you purchase a Marantz projector from AVS.
post #51 of 1662
Spizz-

You are incorrect. My post about the three month delay in repair being the REASON for AVS to request swapping my projector was directed at you AND catdaddy, as you both claimed that I (or AVS) waited too long to request a swap, thus entirely missing the point that the reason for the request was the three month delay, still ongoing.

By your logic, if the proj. is still not repaired in six months...well, that's too late to request a swap for untimely service. How about a year? Way, way, too late.

Answer me this: What is the PROPER time to request a swap for untimely service? A week? That would seem to meet both of your standards.
post #52 of 1662
Spizz-

Read my post. I NEVER said you would be stuck if you BOUGHT a Marantz proj.; only if you wanted to SWAP a defective one
post #53 of 1662
I think I see a satin bag with Bobs name on it.
post #54 of 1662
Why, coldmachine, what on earth would ever give you that bizarre idea?
post #55 of 1662
Quote:
Originally Posted by Robert Whitehead View Post

Spizz-

Read my post. I NEVER said you would be stuck if you BOUGHT a Marantz proj.; only if you wanted to SWAP a defective one

Quote:


Of course, you can return the proj. for full credit. But, from what Rich said, swaps will no longer be possible on Marantz projs. (Simple solutipon: return for full credit; buy new one).

If you take the simple solution that you mentioned with a defective unit you would not be stuck.

Quote:
Originally Posted by coldmachine View Post

I think I see a satin bag with Bobs name on it.

I think few things are certain, but that sure looks like it
post #56 of 1662
Spizz and catdaddy-

I can only assume that your failing to state that you understand that the three months waiting for service is the reason for the swap request, and does not make the request late, that you reject AVS's reasoning in making the request. and still believe the request is untimely. That means one could never request a swap for an untimely repair.

With appreciation for your understanding and support, I am pleased to tell you that you are the first two AVS members to go on my Ignore List. Bye. Bye
post #57 of 1662
Wow.

Quote:
Originally Posted by Robert Whitehead View Post

Spizz and catdaddy-

still believe the request is untimely. That means one could never request a swap for an untimely repair.

You truely do choose to read into things that are not there, and bypass things that are. Interesting since I posted back when you problem occured saying I was amazed why it wasn't swapped by Marantz before you clarified with the reasoning why it was "non-swappable" and again in this thread where I had agreed with you that 3 months was not acceptable. Even though you have contradicted yourself numerous times in this thread and strongly warned me to "drop it" and you still want my support and understanding?

Quote:


With appreciation for your understanding and support, I am pleased to tell you that you are the first two AVS members to go on my Ignore List. Bye. Bye

Your posts speak for themselves. Enough said.
post #58 of 1662
Spizz & Catdaddy

My deepest, sincere and profound apologies to you both. In the heat of the moment I scanned instead of read posts, and took the completely incorrect inferrence. I am a fool.

I should learn to calm down and read, not skim. I am thoroughly embarrassed because I read your support of me as being the opposite.

If I have contradicted myself (and I did find one instance), it is because I posted without careful rereading, and probable unclear statements because I wrote in the same vein in which I read.

Please accept my apologies and forgive me for taking my anger at the situation out on the two of you, with absolutely no justification whatsoever; quite the opposite. I did you both a great disservice.

P.S. I never put either of you on the Ignore list, obviously.
post #59 of 1662
To get back on topic

800 lumens
12,000:1 CR
DC4
Gennum Processor
2 HDMI ins.
200W DC SHP Bulb
10,800 rpm Color Wheel (x6)
Short & Long Throw & Anamorphic Lens
No Satin Bag
Paisley Chassis
post #60 of 1662
Bob, just a friendly word of advice: lay off the "sauce." 8)
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