Originally Posted by jra166
I just pulled out my BD-UP5000 to update with 1.6 and was wondering if Samsung is still fixing loaders and if there is any indication of how long they will continue to fix loaders.
My machine is a 12/07 build, only have had skipping/pausing problems with some Blu discs in the past. Just wondering if I should take the initiative to get the loader replaced before they stop fixing them, if they haven't already.
It's a flat $110 including return shipping for any out of warranty repair. You pay freight to them. It runs about 10 clams if you use fedex ground including insurance depending on how far away you are from their repair centers. One of mine went to nj for warranty repair last year.
Your loader is probably fine. The 5k, at least in my experience with 3 units and several loaders, is very picky about dirty discs and scratches and there have been a bunch of playability issues with skipping and other stuff fixed with 1.6.
Recently I bought a cheep used copy of yes man and it has a repaired scratch and coughs up blood for 2-3 min. I sent the disc in for a replacement or refund and I've ran into a few rentals and discs in my collection that have had issues, but not very many. Scratched and dirty hds don't seem to be a problem. However I had one loader that was much better with bd than my main player as far as marginal discs, but would only play hds when it wanted to.
Clean your lasers with a disc and play a bunch of bds from your collection and several rentals before you send it in.
As far as how long they will service these, who knows. As long as parts are available I'm sure they will continue. That's why I've been buying up loaders and considering buying yet another one on eBay that has everything good except the loader to use for parts and a project unit for verifying loaders etc. I'm sure I can find one for cheep.
It's probably a decent money making thing for Sammy since these are so easy and quick to work on and I'm sure they have a pile of parts for them. A good tech should be able to repair one in about 15-30 min. Worse case since all they do is swap parts based on symptom and then do a very quick test of the unit. They probably make more repairing than on the sale of new cheeper bd players.