BD-UP5000 Universal Player Samsung [OFFICIAL OWNERS THREAD] & FAQ - Page 387

But I didn't do anything other than amuse myself while my son and I watch full metal alchemist and listen for dropouts ;-)

The loader code update might not have took the 1st time around?

If you have a service plan have them send it right to Sammy for repair. It's $110 and fedex ground will run you /them less than $20 to ship it there. It would be worth it to get a new free loader. The ones I have got back from there or put new '08 loaders in have been problem free, so far that is.

If they send it somewhere else the loader alone will be >$250 plus shipping and are usually on backorder from all the sources. I assume Sammy is refurbing loaders since one I got back has a '07 loader, but acts the same as my '08s? I was frankly shocked since it was repaired just over a year ago in the spring of '09 and I assumed it had a '08. Might have just been on the back shelf and the don't rotate their stock or the are so low in supply that they are fixing all the broken ones. For me it is not worth the time to tear into the loader so I just replace the entire loader.

If the loader on my project player is in fact dead I'm going to dissect it to see if there is anything that can be done to prolong the life of these. I'm guessing that after a couple years use and the high heat this thing puts out that the glue for the laser alignment is breaking down and putting these out of alignment?

These audio drops are getting annoying. Only other movie I have had this much audio issues with was clash of the titans, if I remember right. Edit: it was the Wolfman not Clash that had trouble.

Did we ever find a good source for the latest new loaders? I have two units now. One is a 11-07 build and the latest is a 01-08. I'm keeping one in the closet as my spare but would buy a new loader for a resonable price just in case.

Jim

Sort of. I finally received a replacement for the bum one I got a while ago. Even though it looks brand new and is an '08 it does not play any HD format discs, no bd or HD. Does play cd and DVD.

I have come to tentative agreement with the source to send me all of the loaders they find in bulk. I will be in possession of a broken 5k Friday for projects that I hope just needs a loader. If not it will be good for other parts. I can then verify these for functionality. The seller does not have the equipment or know how to verify these. Apparently they have a ton of them taken from broken players and it appears the latest batch are not good like I lucked out with the 1st two.

I will keep you all informed on the progress.

No problems with the original stargate movie here.

I went back to 1.5. Too many times different blu rays discs would show as error no read, lost was the final draw. Hope they get a better firmware. All the various error dics play fine with 1.5.

Seems like 1.4 would be better for you then... because really all 1.5 did was add support for Avatar while also breaking a lot of other movies. v1.6 fixed all the stuff that 1.5 had broken + a few other miscellaneous things that Kludge had reported.

Good tip I got it. I also have a ton of early HD-DVD's and Blu rays. I'll give it a shot if I see trouble.

The only discs that 1.5 killed were POtC 3 and a smattering (a dozen or so known titles) of older Fox releases. To my knowledge there were no others detected.

BTW - probably noted before, but most if not all of the affected titles (and then some) are now $10 or less at Wal-mart. Safe to buy them now, IF you are running 1.4 or 1.6.

I wonder if we will need a new update when the new version of Avatar releases on BD after this next release Friday with bonus footage. Wouldn't that be a treat, not.

Recent films viewed (or verified to play) on BD with no problems; Repo Men, The Hangover, The Soloist, Stranger Than Fiction (original LPCM release), Sunshine Cleaning, Adventureland. The last 4 being recent acquisitions for my ever growing library.

Hi Everyone:

I'm at my wits end on my BD-UP5000. I have been trying to upgrade my firmware from 1.3 to 1.6, but all I get is some noise and a "Can not read the disc" message, and it spits out the CD. I tried burning my own discs, received two discs from Samsung support, did a factory reset and tried unplugging the device for awhile before trying again. None of this is working.

I tried installing FW version 1.4....same problem ("Can not read the disc"), tried loading 1.5, same problem.

It's funny because I loaded 1.3 from a CD back in 2008 and there was absolutely no problem. Now all of a sudden, the unit just does not want to upgrade.

It will play regular DVDs, CDs, and some of my HD-DVDs and BR discs. But the reason I wanted to upgrade was because of the Avatar problem and some other BR disc problems. Also, some of my older HD-DVDs are not playing well....they are skipping or freezing.

Is this a loader problem?

I to am having the exact same problem wont upgrade from 1.4 to 1.6 just keeps saying cant read disc...samsung has sent me 2 disc and I have tried to burn many on my own.I even went back to 1.3 to see if it would make a diffrence but no go

Are you guys turning on the player and waiting for it to fully boot before then opening the tray and inserting the firmware disc?

IF I open the tray while the unit is off, and put the firmware disc in... my player rejects it almost 100% of the time!

But if I turn the player on and wait for it to fully boot, then open the tray, I have had no problems.

Nope. That does not do the trick. Same problem. "This disc can not be played".

If your player is not playing discs that previously played, then yes, I would suspect your loader, however I have not ran into a bad loader yet that will not at least read CDs and DVDs, just failures with BD and HD. I know of no BDs that won't play on this player and am only aware of one HD for sure that will not play and that is Bubble which is I think a HDNET title? Maybe it is Magnolia.

Have you tried a Maxell Wind Funnel cleaning disc or other dry brush system cleaner? Might do the trick. Or you could open it up and do a proper cleaning job.

You might also try reloading 1.3 again and see if that helps.

Date Night (Fox) plays without any issues on this player, just in case you were wondering.

Mutant Chronicles in BD won't play. Avatar will not play without at least v1.5 from what I read. Goodfellas in HD is skipping and freezing, as is Deer Hunter.

What I don't understand is that if my player is playing some HD DVDs and BDs and CDs, etc., why won't any of the firmware disks work? Would a dirty lens or laser just not work on firmware disks only?

I'm tempted to just ask for a repair from Sammy, but since my player is now out of warranty, so I have to pay.

Still don't know where to go with this.

BTW, I'm already on v1.3. That was the last firmware update that worked. I can't seem to revert back to that now. Again, the firmware disks are not loading.

My project broken player came in today, and sadly it has a bad system board. Actually it is not bad, I think someone must have toasted it during an update, since it was working fine for some time, then just stopped working (sounds suspicious to me). I thought it would be the loader since it had the exact same symptoms as someone else here and they had their loader replaced (afaik) to correct the problem. I know that it is the system board since I swapped a working units board with this one and all is fine. The loader is as clean and works as well or better than others I have had in my grubby hands, so it is no great loss and I actually got the entire unit for less than I have been paying for loaders. I have a system board on order that popped up on eBay today for an extremely low price. Hopefully that board is good, if not I have a couple other sources for system boards that I can try. I really need a marginal player to test loaders with. My spare unit is in as good or better shape than my main original player and I hate to keep tearing into it to swap loaders. I intend to keep the project player with the top not screwed in and the loader mounted completely for quick verification and flashing if needed.

I wish I had a scope to test this system board and I might be able to tell where the bad solder joint or possible bad component might be. I really don't think it is the electronics since the logo does come up in composite, s-vid and component (and is outputting digital 1080) but when the logo screen blanks and normally comes back it never does and never goes from loading to no disc so I can perform a system reset. Also it has no HDMI video ever, so maybe it is a bad board. I suppose that the HDMI portion could be shot and it might not ever be completing a handshake and stopping the boot sequence. Anyhow the service manual is not helpful in this situation other than telling me to swap the main board (duh!). All the scope tests are for other issues.

I have now stripped a couple units down to just the chassis with the power supply remaining and that is easy to swap. Looking at how this thing is put together Samsung expected it to have failures. It is very easy to work on and highly componitized.

The player has multiple lasers and at least one of them changes color. The loader is a complete mystery to me. I was hoping to get a bad loader so that I can tear into it and see what makes it tick. Perhaps I should have kept one of the bad ones that have been sent to me recently. I will have to see if I can get one back for cheep.

Anyhow, have you tried to play a music CD, preferably one that has been burned on the same media and computer as the firmware discs? How about a disc with MP3 files on it to test CD-rom data disc functionality? Or a picture disc. I'm not sure of all the formats that it will play?

And yes a dirty laser that is responsible for reading CDs sure could be your problem. I have many a car stereo, computer and game console develop problems and need to be cleaned for either CD or DVD reading issues.

Is Mutant just not playing for you? I need to check that one, unless someone else can verify success. We still need a BD that won't play so we can get the next firmware release (preferably a really popular movie).

What I ment is that with 1.6 there is no BD that I am aware of that won't play and still just a handful of HDs that have issues or won't play at all.

One day soon I will try Goodfellas and Deer Hunter (I think mine are both still sealed?), but I'm sure those would have been reported before and I don't recall them being problems.

Loaders can do strange things. I put my original loader into the project unit tonight and it now plays 3:10 to Yuma (I had to fonzie it to get it to go, but now always plays it. It still will not play the 1st part of Wallace and Grommet without skipping, but all the movies past the 1st one on that disc play flawlessly and it would not even load before). That loader has always been fine and just started acting up recently. Plays everything else afaik perfect.

Mutant Chronicles would play the previews and intros, but once it tries to go to the menu screen for the actual movie....nothing.....the digital display on the player just reads 00:00 on and on and on....nothing.

Just extremely frustrating.

I guess my only recourse is to get a BR player lens cleaner and then, if that does not work, send it in to Sammy to get the thing fixed.

Not what I wanted to do with this player.

If anyone has any other ideas, I would appreciate it.

Thanks again.

Yeah, I tried playing CDs burned on my computer. Works. Also, if Sammy's firmware update disks that they sent to me doesn't work, then I don't think it's how the CDs were burned that's the root of the problem.

Besides, at least up to v1.3, the CD Rom method worked fine.

Probably fixed in 1.4 since many movies won't play without it. I'm putting it in my priority queue since I want to see it anyway.

I think the same laser that reads HD does DVD as well and probably cd, so that might explain your problem. Issues with most bds will probably turn out to be firmware related, since you are running such old code.

If you can find a loader you could fix it yourself, but if Sammy is still repairing them for a flat $110 that would be the ticket.

You will probably find that cleaning the lens is all it needs. It's mighty hard to get the cd/DVD portion of this player to not work and other CDs are playing so you should be good.

I broke out goodfellas and dear hunter on HD and had no issues.

My 5000 has been extremely picky about update CD-Rs I feed it. The ONLY brand I've been able to get to work consistently with it is Verbatim.

I used a Memorex cd for 1.5 and 1.6 and had no problems using IMG burn for my program. I would prefer Verbatim myself but got these cheapos at Wally-World.

I wonder what brand Samsung is using to burn the firmware update discs. They weren't working for me either.

Looks like I need to first try cleaning my lens and then sending the unit in to Sammy for repairs.

I was able to go back from 1.4 to 1.3 and back to 1.4 all cds play ok as well as dvds and blu ray movies just wont update to 1.6 cant read disc and wont play avatar very strange...samsung is sending another disc.this will be the third 1.6 they have sent

I also received a 1.6 disc from Samsung which had the same error message "cannot read disc". Could the problem be the discs Samsung is sending?