BD-UP5000 Universal Player Samsung [OFFICIAL OWNERS THREAD] & FAQ - Page 388

Yes, either they are burning them wrong, or the 5K does not like the media they are using. More likely the former than the latter.

I have been able to successfully update several times on many players to 1.6 using either Toast 10 for Mac or Apple Disc Utility on Verbatim and Memorex CD-Rs. My original disc was a Verbatim and worked flawless many times, then I sent it to a member here and it worked for them. The one I am using now is on Memorex and I wrote to that for grins since I ran out of Verbatim, but kept 2-3 on reserve just in case. With 1.5 I have a Kodak CD-R/W and did not bother to format and rewrite for 1.6 since I was in a hurry and wanted to preserve the disc in case I had to go back.

Those of you getting bad discs from Samsung should note the manufacturer of the media and also check the integrity of the disc using a computer. I would compare it to an older disc you either burned or got from them before and make sure they did not just burn the image file to a CD-rom format file rather than burn an image to the CD. I bet you will find that the name of the downloaded file is just in a folder or in the root of the disc. If that is that case, that is the problem. Another thing to check is that they are using a CD and not a DVD. I made that mistake once and got some very strange results, took a long time to write the DVD, which does not make sense and of course the disc could not be read.

The Last Song plays just fine. There is a scary moment where the turtle load idler cycles many times, but only stalled for me for maybe under a min. It's a newer Disney/Touchstone title and probably has some sort of funky key protection or other BD-Java bull to slow it down. Disc navigation was a little clunky due to their design, but I was able to access all the features. I have been having some issues with my Harmony remote, so I think that was most of it. I think the emitter is starting to burn out since I have to aim it more fully these days (either that or it is the pile of crap on the table in front of me).

Oh, forgot to mention The Curious Case of Benjamin Button also plays fine. That one is a recent acquisition for the collection.

I would hold off sending it in, until we can verify what the problem is with the discs Sammy is sending. It sounds mighty suspicious to me that so many people are getting bad discs from them and those of us making CDs on both mac and PCs are not having issues (that I am aware of).

Has anyone out there been able to get a working update from Sammy on 1.6? I wonder if the CSRs are making the discs and some folks are doing them wrong and others are correct? It's too bad they are not still sending out real pressed CDs as opposed to CD-Rs like they used to. I still have not gotten around to requesting a CD from them.

Man, it's late I just recalled that you are having issues with CDs that you have burned. Disregard all that. You might want to verify that you are writing an image and not just placing the downloaded file on the root of the disc. If you have a .iso file there then that is the problem. As far as I can tell you should end up with an ISO format data CD I.E. CD-rom named FW with just one file in the root called "100601_01_UP5000_XAA.RUF" anyhow, that is what I get when I mount the ISO on my mac. Too lazy to walk the 10 feet in front of me to grab the disc off of the top of the speaker.

EDIT: the file should be 50,331,688 bytes in size.

I have made 3or 4 discs besides the 2 they have sent and still get the same cant read disc message.I am using memorex cd-rs and the file on the disc reads
100601 01 up5000 xaa RUF ISO 49,514 KB

Well then that is your problem. You should NOT have the .iso extension on the resulting cd-r. That means you have simply just put the iso file on a data cd. You must burn an iso disc using the image with a write or burn image option on your computer. With toast you use the copy disc option and select image file. With apple disc utility you choose write image or some thing like that in the menu and select the unzipped .iso file for burning. Vinnie has posted imgburn (the windows program you have to download) instructions a couple times here and within the past 3 months as well when either 1.5 or 1.6 released.

I'm not sure why this process is so hard for folks, including Sammy? Most folks know that when you have an .iso file that it is a disc image and not a file to be written to disc.

I did not even think of that when so many people here started having issues. Folks check your disc, if you have a computer with cd read capabilities, if you don't, you are out of luck. If the file on the disc has a .iso extension and the disc is not named FW it won't work. If this is the case reburn as an image and if the disc came from Sammy then report it to them. If a couple folks can confirm they have improperly written discs from them I will report to my contact. I'm also going to request one myself, just to see what I end up with. By the time I get around to it and get the disc they probably wick have their heads pulled out?

http://cgi.ebay.com/ws/eBayISAPI.dll...E:B:SS:US:1123

A rare opportunity to pick up a brand new one 2.5 years after it's demise. Will be interesting to see how high it goes. Obviously it is going to be out of my price range?

When I started my search for a 5000 a couple of months ago BB Outlet had a similiar auction for a brand new unit and it got up to over $500 if I remember right. I placed a couple of bids early on and then it got to high for me. I'm sure this one will do the same.

Jim

BINGO! I looked at the files burned on the discs Sammy sent to me, and they are .iso files. I looked at the files on the discs I burned, and they are .iso files too. So I reburned the files as images, and the player is updating.

Whew!

Now I have to check out the discs that would not play.

Thanks everyone!

I am hesitant to make fun of posters in this forum, because not every home user of a Blu ray player is (or has reason to be) tech savvy or be able to burn their own firmware CDs.

BUT

If Samsung is seriously sending out firmware CDs with the ISO file on them... then that is beyond epic failure. I don't even know if I could make fun of them enough for doing that!

I can confirm that as of Friday, Samsung is willing to send out a v. 1.6 disc, but, it takes an act of the Blu ray gods to remove mine from the cabinet to give them the gd serial number.

That is why mySamsung and/or the original box is worth it's weight in gold. And, geez, they are requiring a serial number to get an update disc that is burned incorrectly?

These days if you add it to mySamsung you just need to do it as a p1200 or p1400 or something similar. At least you have somewhere you can get your serial number in a pinch.

I'm not making fun, but this player was always on the bleeding edge and for early adopters. Some level of tech savyness is or should be a requirement of ownership.

Also, my offer to provide update discs shipped 1st class mailed in a slim hard case for protection to anyone who wants them for a nominal fee of $5 to cover time and materials, still stands. PM me if you need help. Not trying to make money, but need to cover the costs. Hopefully I can get this issue resolved with Sammy.

And, I agree, I can't even bring my self to make fun of them, I guess the Cobblers children have no shoes, again.

thank you, mr.kludge, for your kind offer, PM @ ya...

if SAMSUNG would just make the firmware available via LAN, like up to 1.3 was and FIRMWARE is for their other models...

Yeah, I'll have to check into it. As long as it's a Samsung repair then I'm fine. Gonna check BOOK OF ELI in it tonight so if it's gives the ol' error code then it's definitely going back if I have service. Thanks again for all the help.

Does mutant chronicles play now? If so, let me know asap as it is next in my queue and would rather have something else if it plays for you now. I got it confused with something else, not really interested in that movie, but the only other magnolia pictures bd I have had in this unit was the life before her eyes and that was ages ago. I don't think I viewed let the right one in on bd, I think I recall getting it on DVD from the library. That is one I need to buy if it ever gets cheep enough. The remake in English is sure to be terrible.

That would make too much sense. There must be some issue with available memory space or other issues with download they ran into. Either that or it is just an oversight. I've reported it, so at some point 1.6 might show up on the online player update. I have never used that method since it has always been available sooner with cd. I've also been afraid to do it that way and want the disc to reflash the main and my backup players. I use either the online or USB update method with the bh200 but am behind on that player since it rarely gets used, if at all.

The way it sounds like Samsung is going here, it's a wonder the Cobbler's children still have feet!

Back on topic... I think the last online update I did was 1.3. I preferred doing it that way because I could be lazy and not burn a disc, so it is a shame they stopped.

That would be a good call on the samsung repair. Seems like I learn something every day abbot this player. Let me explain. My project player has a bad system board and it is a dead hdmi section that is preventing a full boot up. The $8 board I bought is good only till it heats up or I select 24fps then it starts going bonkers. I have a new main board on order so I can have a beat on player and not kill the loader again in my main player verifying all these discs all the time. I might need to start up a mr. Kludge equipment replacement fund to keep this up ;-). Anyhow if you are having consistent problems with certain hds or bds suspect your loader or a dirty laser. If it is really random suspect your main board. Display and button problems suspect the front or possibly the main board. If your power supply is gone, that should be pretty obvious ;-)

Most issues are with the loader, but learning now that there is a batch of main boards that have issues. Probably just bad soldering jobs. Both of the main boards that I'm having issues with were built on the same day and only a couple serial numbers apart. When I get bored I will check the solder job on these boards and see if I can revive them. Since I can get them right now for less than my time to repair I will just try some used boards for now.

In your case it might be a bad solder job on your system board so when it gets hot (and the CPUs on this beast get really toasty) then the solder melts and you have issues. You can also have the opposite where the unit won't work till warmed up. I have a digital board for a Jvc dvhs deck that has that problem.

Anyhow if they are still doing the $110 flat repair, it would be a good deal if you don't want to take the time to do it yourself.

Haven't been able to test Mutant Chronicles, but Avatar is working, so I'm thinking positively.

Deer Hunter/Goodfellas is still skipping, so I gotta believe it's a lens or disc issue, although I see no visible marks or scratches on the disc, and it used to play perfectly. I purchased a Maxell lens cleaner, so hopefully that will help.

As for Sammy sending .iso files, that's pretty ridiculous. Once I can understand...twice, and that says there is a management issue. Looks like I was not the only one who got sent a firmware update disc with the .iso file.

Tiz ok, they sent it to me today. Guess I will watch to see how bad it is. Your loader is probably failing, but a cleaning might revive it.

Seems everyone that I know of that got 1.6 from Sammy got bad discs. I have reported it to all my contacts at Sammy including support.

Attention Mac users: I'm getting requests from folks with macs that are under the impression that you have to have a pc to write the update images. That is not the case. You can burn fine on macs using either roxio toast, or if you don't own it the apple disc utility that should be located on any Mac running os x. It's in your utilities folder under applications. You use the burn option under the images menu then select the unzipped iso that you download from Sammy. Message me if you need help. I always use toast on this player since it is much faster, but disc utility is probably safer. A couple of other players I have won't work with isos created with toast (a35 and either my sony bdp-s300 or lg bh200, I forget which other than the tosh I had issues with).

On my iMac, Disk Utility has been working fine so far, and I use Verbatim blanks.

Well 1.4 from 1.6 didn't help much for blu ray discs mostly it rejects them, hd-dvd's seem to load up ok. Very annoying seeing those error mesg's.

I've wondered, as well, why we haven't had the LAN update ability since 1.3 when they repaired their errors of 1.2...you have to ponder, did they fully repair the LAN issue? As of 1.6, we don't have LAN downloads for firmware, and we don't have the abiltiy to watch Netflix, other movie download programs, or listen to Pandora which all the other Sammy machines can do... did 1.2 do damage we're not aware of???

Must be fixed post 1.3 no issue with the mutant chronicles here on 1.6. At least not like you describe. It is a unique disc in its mastering. Previews are in dts-HD ma stereo which I have not ran into in a movie before. Hdnet promo is 60fps and player switches. Has a movie resume function, but not till the menu loads. Has fairly unique loader idler which is probably what tripped up 1.3

While watching The Horseman BD the 5k froze at 1:23 in the movie. I had to shut it off than restart re-insert disc then skip ahead to ch.10 in which it played through ok. Since it did not repeat at the same spot it was not a bad spot on disc. Odd that it caused the player to lock up where the only thing that worked on the remote was the power button

mr. kludge

I took your advice and cleared the persistent memory and now Public Enemies plays fine. Thanks for your help.

Is firmware 1.4 from 11/06/2008 still the most recent version?

Nevermind. I found a more recent version.

http://www.samsung.com/us/support/de...sub_class_cd=P

I got to step 9 in the firmware update but didn't get that Language Selection screen.

How can I determine if the update was successful?

I guess I could put the update disk in again, but is there a better way?

... well I put the disk in again and answered "no" to the update question since the version matched the update disk. The player then shut off.

WOW!!! UFO Showtime HD DVD now plays in this machine! Now I can get rid of my Toshiba machines.... not that they're worth anything (XA1, HD3).

update: Well maybe I spoke too soon. There's some idiotic subtitles (lame commentary) on the UFO disk that I can't turn off. Never seen them before on the Toshiba machines. The TrueHD plays through the audio glitch that shows up on the two Toshiba machines quite smoothly. Hardly noticeable now. That's a big improvement.