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BD-UP5000 Universal Player Samsung [OFFICIAL OWNERS THREAD] & FAQ - Page 436

post #13051 of 13494
I had a nice long chat with a rep who said he would escalate it to the "concerned department" and then said I should expect to receive a "phone call" from their Executive ******** Department w/in 24-48 hours. I got that e-mailed response instead. Needless to say.....I am PISSED!!! It is now the 21st and still no updated FW, as someone was supposedly informed there would be one on the 20th. It appears from their FB page. that they seem to give the same scripted, empty responses to everyone with issues and really don't give a fragment of **** about any of us. mad.gif
post #13052 of 13494
Not much surprise about the update. Well, considering I just bought an LG 3-D LED TV ( Not a Samsung, big surprise) I have been looking at new 3-D BD players. I was in Essex Bargain Hunt and found a Denon DBP-1611UD universal player (sans HD DVD though) with SACD, DVD-Audio and DIVX HD. It is probably a return, but I have 30 days to check it out to make sure it works. If I keep it it will be my main player. The 5K will be mostly for HD-DVD only as I never had any problems playing them. Both my Toshiba HD players have problems playing some discs. When the 5K finally goes belly up, then so will my HD-DVD collection. I'll still check in time to time, just to chance that a firmware might show up. Enjoyed the ride. Everyone here have a Merry Christmas and a safe Happy New Year.
post #13053 of 13494
Folks. I have had a bot monitoring the 5k firmware update page for years. I am likely to be one of the first to know if and when an update comes out. However there has been very little activity on the page the past week, probably due to the holidays. Normally I see changes in the page several times a week, but nothing since the 16th.

Since the world ends tomorrow it's all moot anyhow rolleyes.gif
post #13054 of 13494
^Nope, the world ended yesterday. smile.gif
post #13055 of 13494
For what it's worth... I haven't watched my copy of Total Recall (the new one) yet... and when I do it will be on my Sony... but it has a TrueHD soundtrack and people with various players have been reporting audio drops with that movie that sound a lot like the audio drops on the problem list for the Sammy 5K... which makes me think that whatever the TrueHD audio drop problem the 5K has is slowly catching up to other newer movies too.

I'm sure that will not mean anything with regards to a Samsung firmware update... which is a shame for all kinds of other reasons... but worth mentioning if you guys haven't been venturing out into the other forums.
post #13056 of 13494
Working theory is it's an authoring problem. It looks like Dolby recently decided to wave their big phallus around after providing new encoding tools to the studios in an effort to get more of them on-board, just when we were sitting pretty with mostly DTS-MA releases. Whoever let that release out into the open should be fired, and Dolby should be told to take a hike.
post #13057 of 13494
Quote:
Originally Posted by vinnie97 View Post

Working theory is it's an authoring problem. It looks like Dolby recently decided to wave their big phallus around after providing new encoding tools to the studios in an effort to get more of them on-board, just when we were sitting pretty with mostly DTS-MA releases. Whoever let that release out into the open should be fired, and Dolby should be told to take a hike.

My theory is that the problem was introduced a couple years ago, but not many noticed or cared since the number of big budget movies using DDTHD was next to none. Besides I would guess that 90% of the people watching BDs are doing so on just a TV with no AVR or using internal decode since they don't know any better, after all PCM output it pretty much a default for most set-ups. Now Dolby is getting more studios on board giving us movies with issues. Not a major deal since you should be able to use internal decode to correct the problem. I haven't done much testing with my Yanmy to see if the dropouts present on DDTHD movies and the Sammy play through or have issues on it.
post #13058 of 13494
Well, beyond theoretical, someone with connections to the industry at highdefdigest confirmed Dolby did introduce some new authoring/encoding tools that now match the efficiency/speed of those by DTS, hence the studios giving them a try. wink.gif

With all the players I've used/owned, Samsung was the most dropout-ridden player. I can't say the same for the LGs and Oppos.
post #13059 of 13494
Quote:
Originally Posted by vinnie97 View Post

Well, beyond theoretical, someone with connections to the industry at highdefdigest confirmed Dolby did introduce some new authoring/encoding tools that now match the efficiency/speed of those by DTS, hence the studios giving them a try. wink.gif
With all the players I've used/owned, Samsung was the most dropout-ridden player. I can't say the same for the LGs and Oppos.

I see, so the changes/bugs that were introduced a while back are being perpetuated. It would make sense that if these dropouts are due to changes in the authoring/codec then they would still be there now. Older DDTHD releases from back in the day don't have any issues.
post #13060 of 13494
Does anyone know where to get v1.5 or earlier firmware? Samsung only has 1.6 available on their webpage. Ever since upgrading to that my player won't play HDDVDs right and I want to go back to an older firmware.
post #13061 of 13494
Quote:
Originally Posted by barrese View Post

Does anyone know where to get v1.5 or earlier firmware? Samsung only has 1.6 available on their webpage. Ever since upgrading to that my player won't play HDDVDs right and I want to go back to an older firmware.

I think you can still get them using these links on this post. If not hunt around the forum a little more and I'm pretty sure there are other sources as someone recently found 1.4. BTW - you do not want to use 1.5 at all. Even though it allows Avatar to play there are 15-20 older Fox movies and a couple Disney that it clobbered. There are no other known benefits of running 1.5 rather than 1.4, however obviously there are some movies that won't play (mostly newer Fox ones) without 1.5 or 1.6. Finding a standard version is an individual thing depending on what you watch and have in your collection. For most staying on 1.6 and then downgrading to 1.4 for those pesky Disney movies seems like it works well, but in that case it won't work well for you, where you may want to stay on 1.4 and upgrade to 1.6 for newer BDs. If you can't get them, PM me and I can get 1.4 to you somehow. Oh, also, forgot to mention that if I remember right the issue with newer Disney movies is also present on 1.5, so another reason not to run it. Also, you can try downgrading, but if you are now having trouble with playing HDs then it might be your loader going out? As far as HD functionality from 1.4 to 1.5 I am not aware of any fixes, however there were several in 1.6 to fix a couple moves, but I forget which ones now. I think there were also some older HD bugs reintroduced with 1.4 and 1.6.

http://www.avsforum.com/t/955388/bd-up5000-universal-player-samsung-official-owners-thread-faq/11280#post_18657975 - helps if you include the link in the first posting rolleyes.gif
post #13062 of 13494
All the links I found in this thread that I tried were dead. Once I had the file name though I was able to find v1.4 on filestube.com.

Thx

Edit. Ha, I never came across that post you linked to. Those actually work. Oh well, got it now.
post #13063 of 13494
Quote:
Originally Posted by barrese View Post

All the links I found in this thread that I tried were dead. Once I had the file name though I was able to find v1.4 on filestube.com.
Thx
Edit. Ha, I never came across that post you linked to. Those actually work. Oh well, got it now.

So did downgrading to 1.4 fix your HD issue?
post #13064 of 13494
For those who care. Trouble With the Curve loads and plays just fine. Also I tried my new to me Kansas There's no Place Like Home BD and it also loads (very quickly) and plays just fine in all audio modes. I have been wanting that one for quite some time now, but it is hopelessly out of print and I grabbed one on eBay for a song. It was more than what I normally pay for a BD, but light years below what most folks are asking.

I tried to play Rampart, but the disc that was sent to me in the mail was damaged and I have learned that BDs must read from the outside in, rather than the inside out like CDs and DVDs. The scratch on Rampart was only on the very edge of the disc but prevented it from being played in both the Sammy and the Yammy. It locked up the Sammy and wasn't much better in the Yammy. Didn't really bother me since I did not really want that movie, but that is what was sent to me this time.
post #13065 of 13494
Hi: I'm new here but had the same problem as above with the Marvel Avengers Movie. I spoke to samsung customer service a few times. They have assured me that there will be a firmware upgrade for all of their Blu Ray players, including mine (the BD-UP5000) by the end of February. We'll see. I took the reps name and will certainly follow up on this. Also, the rep told me that this is the first time they have received notification of this issue with this machine. While I find that hard to believe, it makes me think that everyone with this machine should call them, report the issue and get a ticket number from them about it. The squeaky wheel gets the grease.....

Cheers,
post #13066 of 13494
Quote:
Originally Posted by rbens View Post

Hi: I'm new here but had the same problem as above with the Marvel Avengers Movie. I spoke to samsung customer service a few times. They have assured me that there will be a firmware upgrade for all of their Blu Ray players, including mine (the BD-UP5000) by the end of February. We'll see. I took the reps name and will certainly follow up on this. Also, the rep told me that this is the first time they have received notification of this issue with this machine. While I find that hard to believe, it makes me think that everyone with this machine should call them, report the issue and get a ticket number from them about it. The squeaky wheel gets the grease.....
Cheers,

I second the notion that everyone should call but you need to make sure you get a trouble ticket number escalated to 2nd level support and actually talk to them. about it (2nd level). This is not the first time that several people have reported issues only to be told that it was the first that they heard of it. I know they are aware because I actually got a call back time before last when i called to report The Avengers and a few others. Also, last time Samsung updated all of their players they skipped the 5k entirely even though it had issues with the same movies. If I recall right only one or two of their very early players got less updates than the others and nothing at all for the 5k. I suspect that since the player has been discontinued for almost 5 years and included HD which was abandoned nearly same amount of time ago that any future updates would be unlikely.
post #13067 of 13494
For what it is worth... I finally watched Total Recall last night on my Sony Blu-ray player. I did seem audio drops every once in a while... basically whenever something really loud was about to happen... a gunshot, explosion, etc. I haven't tried yet on my Samsung... but this seems to me on my Sony like the exact same problem I had on the Samsung with some older releases... The audio dropouts would occur during the really loud stuff...

To me, this furthers the theory that there has been a problem for a while... but since there weren't a lot of Dolby TrueHD audio movies, it got swept under the rug. Maybe the new tools enticed studios to try Dolby TrueHD... but I'm thinking whatever is going on with the encode is not entirely a new bug. Total Recall just had too much of the same kind of audio drops I saw with movies from several years ago on my Samsung.

I did note, that my A/V receiver did not blink... it didn't think it was losing the bitstream... which leaves me to think the bitstream is either "bad" or encoded in a way that makes it harder for the Blu-ray players to peel it off and bitstream it... in other words... it could still be a bad encode, but it also could be something the player needs to address with its own firmware upgrade rather than a re-pressing of the discs.

I guess we will not know until we know.
post #13068 of 13494
Quote:
Originally Posted by HDMe2 View Post

For what it is worth... I finally watched Total Recall last night on my Sony Blu-ray player. I did seem audio drops every once in a while... basically whenever something really loud was about to happen... a gunshot, explosion, etc. I haven't tried yet on my Samsung... but this seems to me on my Sony like the exact same problem I had on the Samsung with some older releases... The audio dropouts would occur during the really loud stuff...
To me, this furthers the theory that there has been a problem for a while... but since there weren't a lot of Dolby TrueHD audio movies, it got swept under the rug. Maybe the new tools enticed studios to try Dolby TrueHD... but I'm thinking whatever is going on with the encode is not entirely a new bug. Total Recall just had too much of the same kind of audio drops I saw with movies from several years ago on my Samsung.
I did note, that my A/V receiver did not blink... it didn't think it was losing the bitstream... which leaves me to think the bitstream is either "bad" or encoded in a way that makes it harder for the Blu-ray players to peel it off and bitstream it... in other words... it could still be a bad encode, but it also could be something the player needs to address with its own firmware upgrade rather than a re-pressing of the discs.
I guess we will not know until we know.

Apparently some hardware can blow through the dropouts with no issues. I.E. if you use internal decode with the 5k. Did you try having your Sony do the decode? It's been a while, but I think I did verify that when you use internal decode and play a 7.1 DDTHD disc in the 5k that you actually do get 7.1 channels out of PCM. One theory would be that it really is not decoding DDTHD and just the DD track, only way to verify would be to play a 7.1 DDTHD disc and verify that there is sound coming out of all channels. Anyhow that would make sense since the DDTHD decode firmware on the Sammy is quite a bit newer than the code on my Denon AVR. Presumably the issue might be correctable there or on the player?

Anyhow, you might try with either the 5k or the Sony with internal decode and report back.
post #13069 of 13494
My Oppo (newest entry model player) had no bitstreaming dropouts but the audio fiercely went out of sync on multiple occasions (recovered slightly on-and-off).
post #13070 of 13494
Quote:
Originally Posted by mr.kludge View Post

Apparently some hardware can blow through the dropouts with no issues. I.E. if you use internal decode with the 5k. Did you try having your Sony do the decode? It's been a while, but I think I did verify that when you use internal decode and play a 7.1 DDTHD disc in the 5k that you actually do get 7.1 channels out of PCM. One theory would be that it really is not decoding DDTHD and just the DD track, only way to verify would be to play a 7.1 DDTHD disc and verify that there is sound coming out of all channels. Anyhow that would make sense since the DDTHD decode firmware on the Sammy is quite a bit newer than the code on my Denon AVR. Presumably the issue might be correctable there or on the player?
Anyhow, you might try with either the 5k or the Sony with internal decode and report back.

Unfortunately my Samsung is now in another room and is not connected to an A/V receiver... so I can't verify audio dropouts on it anymore since they never seem to happen when you are going with the lesser audio tracks to the HDTV built-in speakers.

My understanding (though I didn't try it) was that switching to internal decoding did make the problems go away. Total Recall is also "only" a 5.1 TrueHD track, so I'll have to dig up a 7.1 one to see if the internal decode still goes to 7.1 PCM after internal decoding. I too never heard for sure if anyone could verify what the internal decode actually uses.

FYI, I'm still using my Sony STR-DH800 A/V receiver with my now Sony Blu-ray player... so when a Sony movie has audio playback issues on a Sony Blu-ray player connected to a Sony A/V receiver... it gets harder for them to pass the buck smile.gif
post #13071 of 13494
Although mr.kludge reported it some time ago, I can also confirm that Abraham Lincoln: VH only works with the stop + menu trick.

Another problem is the huge pixelation of the movie, it makes it totally unplayable. I think that this issue must be codec related... We'll see
post #13072 of 13494
For those of you wondering about proper internal decode of DDTHD I can verify that it decodes properly. When I play a DDTHD 7.1 disc with PCM set in audio my AVR reports Mult-channel 7.1 input. I verified with Kung Fu Panda 2 and it is especially apparent when selecting chapter 2 that things are good. In that scene there are a bunch of water drop sounds etc. in the cave that we seem to be watching the scene from. I could hear distinct sounds in the back surrounds that were not present in the side surrounds. Mostly in the first of that scene are water droplet sounds that are in the back but not at all in the sides. I haven't played that movie before, it sounded great in 7.1.

I doubt that I will be buying the new Total Recall anytime soon, it was ok when I saw it in the theater, but not good enough to own at full price. BTW I noticed that MI:4 is listed as another DDTHD 7.1 release. Got that one too, but haven't played it yet. I assume that Total Recall is DDTHD 5.1?
post #13073 of 13494
Nope, they cheaped out and went 5.1 on TR.
post #13074 of 13494
Beasts of the Southern Wild and Stolen both loaded and played without issue. Stolen is DDTHD and I only detected one audio dropout during two playings. There is a scene where a door is being yanked from a bank and that causes a dropout. Interestingly all the gunshots were fine. Usually any gunshots cause dropouts in newer DDTHD movies if you do not use internal decode.
post #13075 of 13494
Anyone else having this issue with the Sammy support web pages? Whenever I go to the firmware update site I get a browser popup asking me to allow the website access to my Apple ID logon info in my keychain. I have been denying it since I have no idea why on earth Sammy would need access to that. I have had it come up on random spots on their website as well.
post #13076 of 13494
No access problems here...
Regards
post #13077 of 13494
I have my Sammy 5000 hooked up in the bedroom now days so I can't check any of these sound issues out. Hopefully that new firmware comes out in February but I wouldn't hold my breath.

I didn't notice any audio issues on Total Recall on my Oppo 83. I use the 6 analog cables out to my AVR though so maybe that's why.
post #13078 of 13494
Ruby Sparks dredds Ted.

I watched three movies this weekend. No issues at all with Ruby Sparks or Ted. I had a bunch of sound dropout issues with Dredd. I am not sure if it was a dirty or defective disc or if the 5K just did not like it? starting ~30 min. the sound would cut out very few seconds until I paused and played again. It settled down around the ~40 min. mark then started up again near the end of the movie (~10 min. left), until the credits and then it was fine. I did not have time to try one of my other players to see if it was a loader issue or the Yammy so I just suffered through the issues. It is a full 7.1 DTS-HD MA title. Also when I went back and fourth I could not get it to drop at the exact same spots. Based on the video anomalies and loader sounds during some of these drops I think this was a defective/damaged disc issue. I would appreciate someone else trying this title and letting me know in case I need to report it. I might try to pick up another copy of this at a different RedBox or at Blockbuster just to see if it happens again. I liked the movie enough that I will probably purchase it for the collection.
post #13079 of 13494
I am pretty sure the issue with Dredd is a mastering/disc incompatibility issue. I rented a different copy from a different RedBox and had the same issues as before. I also tried one of my other players that has 1.6 to rule out any issues with my loader. Both my main player and the spare had the same dropout issues. The Yammy did not have any dropouts during my limited testing. I have a suspicion that this may be related to the fact that this movie is a hybrid 3D/2D and has both versions on the same disc. I have never ran into a disc with issues quite like this while running 24fps. On thing I did not try is running at 60fps, but I returned the 2nd disc this morning. The movie is also Lionsgate and though there were Lionsgate issues early on with this player there has been very few if any issues with their discs in the past.

So, anyhow, if someone can verify this I will report it to Sammy for what good it will do us.
post #13080 of 13494
Last weekend both The Secret of Moonacre and Arbitrage loaded and played without any issues at all. Arbitration is a recent Lionsgate, but did not have the issues that Dredd had. I did have one issue with Arbitrage unrelated to the disc/movie directly. The dude at Blockbuster forgot to unlock the case, so what they got back was only the cover notes/sheets, the disc and a piece of the outer case sheet that had their bar code on it. The case was a complete loss once I had my way with it. Wondering if my local store will be one that gets shut down soon?
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