BD-UP5000 Universal Player Samsung [OFFICIAL OWNERS THREAD] & FAQ - Page 438

Yes a bad loader can cause these problems. I have ran into many that have problems with certain discs. The fact the problem follows the loader gives you the answer there. In theory, if fully functional, all 5Ks with the same firmware should act the same with the same loader...but there are some folks out there with unusual problems most likely due to something funky happening with a firmware update or a slightly malfunctioning component?

If you have not already, try an alcohol based cleaner on the discs that still have problems. If that still does not work then you are a victim of laser rot or just plain defective discs.
Edited by mr.kludge - 2/28/13 at 9:05pm

I guess I should have read all your posts first. My guess is that you have a bad loader and pitting the one in from the new one you are getting should help. The problems you describe are typical of a bad or failing loader. Also to fix the DDTHD issues, switch the player to internal decode I.E. set it to PCM for the audio. Sound quality is the same and the dropouts will go away, however IF your loader is bad and rereading over and over, that can also cause audio dropouts, at least that has been my experience.

It's the loader or possibly the disc. If the disc is ok in your Tosh players then it's the loader. If I remember right there are some problems at the first of the movie if you chapter skip, but if you let it play it should be fine. Oh and NO we will never see any more fixes for HD or any of the other minor problems that have workarounds. We might see new firmware to play discs that won't play, but don't hold your breath.

I haven't checked all the titles you mention lately, but all of them that I do own (I think all but Polar Express) have played fine for me in the past.

Mr. Kludge, i have a 5000 when i go to turn it on, it is stuck on load, and does nothing else, by chance you know what is up with it?
thanks in advance

it's most likely a dead loader that is preventing the boot up. I have seen that problem. Could also be a bad system board or loose faulty loader connection or cable. I would check the internal control/data cables and connections and power cables and see if that helps. Usually if you have a bad system board you won't get a display on your monitor or it will boot and go away. Are you getting anything on your video display?

It was given to me so all it did was power it up, i will connect it to my tv when i get home off work and take a look, i hear the loader making its usually boot up grunting noises, i thought the problem would be more main board issue as well, thanks again so much you have always been so helpfull, if only samsung gave maybe this player would have been the best, still is in my eyes

thanks

too bad no one makes a UNIVERSAL player, that IS UNIVERSAL: plays HD DVDs; sorry, Oppo, it's NOT UNIVERSAL...

no problems with White Noise; trying Elizabeth now
Edited by SanchoPanza - 3/1/13 at 1:03pm

Mr kludge i plugged it in and no on screen display came on and its stuck on load, you think i can fix it?

You can fix it by either swapping the loader or replacing the main board. Hard to tell without being there which it is. Sometimes it is obvious others... I would still recommend taking it apart and checking the connections. If I remember right your loader should not make any noise until it is fully booted and you eject. Also try a cold start. When on press an hold the >| or is it |> button for several seconds until it reboots. You might also try a few of the other video outs. I have seen a couple units and system boards with bad HDMI ports, though that usually prevents a full boot as well. When you have it apart also try to turn on and boot without the loader connected. If I recall right it will boot but you will get an error?

I just turned mine on and remembered that right when you do the loader does make some sounds. I get "hello" followed by "load" then the Samsung screen goes blank then the Samsung screen comes back up and it says "No DISC". If you get yours to display using any video out you might try hitting eject right after the screen goes blank after the first Samsung screen. That might tell us if the loader is completely dead. If you can eject the drawer then the loader is somewhat functional. If you can't eject then the loader is toast.

yea i get the hello followed by load and nothing else with no display at all, u think the loaders bad, i had another unit with a failing loader that would still boot up and display, my next step is to take it about like u said and check all connections, u by chance selling any parts? thanks again like always

Further information regarding my possible "warner" - disc rot issue / UP5000 issue

I just spent 3 hours experimenting on my issues.

Aside from having 4 Warner movies unable to load on my UP5000, (two on tosh A20) , and 10 others with frequent pixilation throughout movie, Ive now investigated into my Dolby True HD problems.

On the blu rays featuring TrueHD audio Ive tested (tested 9 blurays) , not a single one has audio dropouts with DD TrueHD

On the Warner Discs, the following movies have massive dropouts. Top Gun, Matrix I , and III (revolutions) Harry Potter Chamber, Phoenix, Azkaban

Oddly, Matrix Reloaded II (reloaded) Harry Potter Sorcerers ,and Goblet have ZERO TrueHD dropouts.

Top Gun worked fine when set to DTS-6.1

I cannot test the DD TrueHD phenomenon on my Toshiba HD-A20 because it doesnt support HDMI 1.3


I have another UP5000 coming on Monday. My goal is to have all my blu-rays and HD-DVDs actually play without pixilation, with DTS MA and TrueHD when applicable. This is SO annoying ! lol.

Although some of these HD DVD's play on the A20, but not the 5K, Im wondering if it could STILL be disc rot. Is it possible that there is better error correcting , or something, in the Toshiba? The dropout (and pixilation) are not random, they occur at EXACT places throughout the movies. Anyway, I'll know more when the next UP5000 comes Monday. Im not hoping for disc rot, I just dont want to venture into buying a Toshiba XA2 in order to play TrueHD on HD-DVDs, (has HDMI 1.3)

Ugh LOL
Edited by ITALIAN926 - 3/2/13 at 6:38pm

My best guess is that it is the loader. Only way to tell is to swap it and if it still does not boot it is the system board, connections or cables. Do you still have your old unit? If so you could try the other failing loader and see what it does.

Sorry, 5k parts are really rare these days, but I have not been checking eBay for them for quite some time. I have found that buying either semi-broken ones I.E. some have good system boards and bad loaders others have bad system boards but good loaders or fully functioning units. Last time I stocked up I just bought two functioning units each for way under $100. If I remember right one was $50 and another a tad more than that. It ends up being cheeper than buying the parts separate. I do have quite a few functioning units and a few spare parts, but I am going to hold onto them for now. One of these days when I get motivated I will start selling them. I have been holding out to see if there is any more firmware updates which will increase the value of the player. Also since I moved I have lost track of all my stock, so I'm going to have to spend some time when it warms up and see what I have and can part with.

To avoid the DDTHD dropouts set the player to internal decode. Yes, several of the movies you mention have dropouts and some of them cropped up with the last couple updates. You might try switching between 60 and 24fps and see if that helps. Some BDs with DTS-HD will drop out if you play them at 60fps. I don't recall right now if that trick helps with DDTHD and HDs? I do know that using internal decode will fix it and you will get the same sound quality. That happens to be one of the things on this player that has always worked ever since they introduced it back with f/w 1.3 if I remember right. Bitstream of DDTHD however has been problematic at times with some discs.

Again a failing loader will make it more sensitive to disc issues, so yes they could be defective or rotted discs. Also the Tosh players being only HD seem to read through issues better than the combo payers. You will either have a loader that is sensitive to HD issues or one that is sensitive to BD issues. I most often run into loaders that have more issues with borderline BDs than with HDs. I have yet to see a loader that can read through both hammered HDs and rough BDs. My current one in my main player is great with BDs, but chokes on some of my hammered HDs. The last one I had in, the first replacement loader, started having issues with long BDs. over 2 hours in length (probably a layer change issue) and my original loader stopped playing certain Lionsgate BDs one day after I attempted to play Wallace and Grommet. Ever since that it won't play that BD without issues and a couple others have random issues (all Lionsgate titles).

I am not familier with the A20, does it not support HDMI and bit streaming?

Both Sinister and Seven Psychopaths loaded and played fine for me. I feel asleep several times watching Sinister and I ended up not getting through all of it. Was not my cup-o-tea. Psychopaths glitched one time, but I went back and it was fine a second time. I suspect grime on the disc. This was after I had watched a scene without problems and went back because I was surfing the net and not paying attention. I bet I watched the whole movie in parts 2-3 times since I had to go back several times.

Both Elizabeth's loaded and played fine in Dolby TrueHD...anyone have a list of TrueHD HD DVD's?

Watching Patch Adams in TrueHD now; still NOT available on Blu ray; Fletch F. FLETCH, Notting Hill, and The Pianist lined up.
Edited by SanchoPanza - 3/3/13 at 11:34am

Since the demise of hddvdstats.com that is pretty hard now. You might try highdefdigest or hdforum there might be some lists there. At one point I was using hddvdstats and buying all of the hds that have ddthd. If you wonder if a particular disc had has ddthd just search it on highdefdigest and the review or release announcement should give you what you seek.

Starting with this post in this thread there are several lists that should help you on your quest. http://www.avsforum.com/t/1135903/complete-list-of-hd-dvd-titles-exclusives-in-red/30#post_18302624

I forgot about the Wayback Machine. You can use it to see the last posting of the HD-DVD stats page and you can still sort by audio.
http://web.archive.org/web/20110711154537/http://www.hddvdstats.com/index.php?OrderBy=Audio

way back machine is cool; found picks there of a favorite hotel that was torn down about 8 years ago, now...

btw, I think I'll just print that list

Has anyone been able to play Marvels The Avengers BD disk on the BD-up5000? I'm still pushing hard for a firmware update from Samsung, but, so far, no luck.

I think youll find this interesting Mr Kludge. Today my THIRD 5K was delivered. (It has a cracked display) , was intending to swap it out with the front to the unit with a bad loader.
ANWAY.... the very first thing I did was pop in Top Gun HD-DVD and turn on Dolby True HD.......... BEAUTIFUL !!!!!!! No audio drops at all, anywhere throughout the movie. Heres where I went wrong, and I wish I had tried my Warner pixelation problem first.... I installed 1.6 and WHAMO ! I tried Top Gun again, and I have the same exact TrueHD audio dropouts as the other player. They occur at the same exact places as my other 5K. This is unbelievable.

So, I dont know what firmware this player had before I updated, but Top Gun absolutely had no audio drops. Is there any way I get downgrade back to an earlier version to troubleshoot this better? If so, where can I get it? Only 1.6 is on the Samsung site. Im 99% sure this is a problem between my discs, and my firmware, somehow.
Neither of my 5Ks can play Avengers. Why cant they just leave these things alone?. Why do we need update after update after update.
Edited by ITALIAN926 - 3/4/13 at 10:34pm

No drive manufacturer is making mechanisms using the HD-DVD standard at this time, so no OEM can manufacturer can release a product which complies to an obsolete standard, even if they wanted to do so. Don't jump on OPPO (or Sony, or Samsung, or Panasonic or anyone else) as a result :-) Even Toshiba cannot release a new player, as THEY stopped manufacturing the drive mechanisms....

they may start to do so, should they want to bad enough

And pigs may fly.

should've used COULD instead of may; don't think they will; just wishful thinking...

anyhow, back on topic: mine played Transformers Dark of the Moon with Dolby TrueHD 7.1 and Dances with Wolves with dts-HD Master Audio 7.1

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

From this link http://www.avsforum.com/t/1047321/bd-up5000-previous-firmwares I made an ISO disc for 1.4 and downgraded one of my 5Ks. GUESS WHAT? The HD-DVD DDTrueHD HDMI bitstreaming issues I am having is gone. Ive tested Top Gun, Matrix , and Matrix Revolutions, and the audio dropouts are no more. I should make a video demonstrating this, but I dont think anyone at Samsung would care. I guess the next logical step would be to get HD-DVD replacement discs for those movies, and the mystery would be complete.



Edit: For shts and giggles, I installed ver 1.5, and the massive TrueHD audio dropouts are back again. Im now installing 1.6 , then Im going back to 1.4 AGAIN, to certify all this.
Edited by ITALIAN926 - 3/5/13 at 7:57pm

mine had serrious issues with King Kong DD+ (Universal), but, so did the HDX-A2; both froze up, Samsung even displaying this disc cannot be played and a code

So, I went back to 1.4 AGAIN, and the TrueHD/audio audio drops stop. This is happening on TWO different 5k players. The audio drops occur at the same exact places. Now, who wants to lend me their Top Gun HD-DVD ? lol

I haven't tried my copies, but as far as I know this is the exact same Disney issue we have been fighting since the release of Bambi a couple years ago. 1.4 should play it fine.